Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Web Player Not Workins

Web Player Not Workins

 

Operating System

Windows 10

 

My Question or Issue

I'm using the Web Player. It keeps freezing on ads, so the songs won't load. I have already tried restarting the app. Any suggestions? 

 

Reply
1 Reply

Hey @keepbouncing

 

Have you tried to clear your browser's cache? Other users that had the same problem were able to fix it by clearing their browser's cache. 

 

Please let me know if that helps.

 

 

MauriceMVRock Star 7
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random