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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1733 Views

0 replies

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

146130 Views

83 replies

27 likes

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  • 83 replies
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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

131125 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11002 Views

1 replies

6 likes

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  • 6 likes

Spotify Continues to Play After It's Paused

Dear to whom this may concern, When ever I pause Spotify on my desktop (Win 10 OS), it automatically plays again when it's paused.The pause time varies everytime (No less than 20 seconds and no more than 35 seconds).This issue had never occured befor...

Composer

Dear to whom this may concern,   When ever I pause Spotify on my desktop (Win 10 OS), it automatically plays again when it's paused. The pause time varies everytime (No less than 20 seconds ...

Luke

Spotify Star

442 Views

1 replies

0 likes

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Failed to update description and image, please try again.

PlanPremiumCountryDenmarkDeviceHP ProBook 6560bOperating SystemWindows 10 Pro 64-bit My Question or IssueWhen trying to update either a playlist description or image I get this message:"Failed to update description and image, please try again."I get ...

Music Fan

Plan Premium Country Denmark Device HP ProBook 6560b Operating System Windows 10 Pro 64-bit   My Question or Issue When trying to update either a playlist description or image I get th...

Loxer

Community Legend

1744 Views

8 replies

0 likes

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Superuser Contribution Spotify desktop scrobbling to last.fm only when the phone app is running.

Operating SystemAndroid / Windows 10 (1.0.85.259.g4ab01679) My Question or Issue My spotify desktop app sometimes (most of the time) won't scrobble to last.fm nor display the current music in Discord. Everything is configured properly (Last.fm with t...

Casual Listener

Operating System Android / Windows 10 (1.0.85.259.g4ab01679)   My Question or Issue   My spotify desktop app sometimes (most of the time) won't scrobble to last.fm nor display the curr...

SergioDavid

Roadie

1100 Views

3 replies

2 likes

bug
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  • 2 likes

Local files are not downloading to my phone

Basically, at this point, I believe I've tried everything to make my local files download to my phone. Spotify is not blocked by the firewall. Both devices are on the same internet. My desktop is mainly using ethernet but I have tried using wifi inst...

Newbie

  Basically, at this point, I believe I've tried everything to make my local files download to my phone. Spotify is not blocked by the firewall. Both devices are on the same internet. My deskto...

Loxer

Community Legend

455 Views

1 replies

1 likes

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  • 1 replies
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Need to connect with support

Hello I have some issues with my app, when i try to use my app on my device after 2-3 minutes it stops responding that is the reason i need to get connected with the support so is this the number for support . let me know is this the correct one or g...

Casual Listener

Hello I have some issues with my app, when i try to use my app on my device after 2-3 minutes it stops responding that is the reason i need to get connected with the support so is this the number for...

Luke

Spotify Star

312 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

'Remember Me' option is always selected by default

PlanPremium Operating SystemWindows 10 When using the Windows 10 Spotify app, the 'Remember Me' option is always selected by default. On public or shared computers, the email or username used to log in remains populated and the 'Remember Me' option i...

Casual Listener

Plan Premium   Operating System Windows 10   When using the Windows 10 Spotify app, the 'Remember Me' option is always selected by default. On public or shared computers, the email or...

PaafSpace

Visitor

1701 Views

3 replies

1 likes

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Stream Counter is not working

Country Germany Operating SystemWindows 10 My Question or Issue Hi, I have my own music on spotify. The "Spotiy for Artists" app shows me, that I had streams the last 3 days, but the counter doesn't count anything. The number 19,499 isn't changing. N...

Casual Listener

Country  Germany   Operating System Windows 10   My Question or Issue   Hi,   I have my own music on spotify. The "Spotiy for Artists" app shows me, that I had stre...

Luke

Spotify Star

12247 Views

3 replies

1 likes

artist
Counter
problem
Streams
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  • 1 likes

Spotify can't play this right now

PlanPremiumCountry ColombiaDeviceHP Pavillion x360Operating SystemWindows 10Question or Issue: It used to work a few days ago, but now everytime I try to play a track on the spotify app on my PC, the message pops up: "Spotify can't play this right no...

Regular

Plan Premium Country  Colombia Device HP Pavillion x360 Operating System Windows 10 Question or Issue: It used to work a few days ago, but now everytime I try to play a track on the spot...

Co6Studio

Newbie

7546 Views

16 replies

2 likes

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Can't connect with Facebook

PlanPremiumCountry GermanyDeviceDesktopOperating SystemWindows 10, latest Update My Question or IssueSo, I never connected Spotify with my Facebook account, just didn't see the use for it. But lately I wanted to give it a try but whenever I click "Co...

Regular

Plan Premium Country  Germany Device Desktop Operating System Windows 10, latest Update   My Question or Issue So, I never connected Spotify with my Facebook account, just didn't ...

germandiana

Casual Listener

1324 Views

11 replies

1 likes

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Solved!! Genres

Sorry, i don't know where is the right place to post,Where's the RAP genre ? there's a lot of nonsense genres and there's others genres missing here...

Newbie

Sorry, i don't know where is the right place to post, Where's the RAP genre ? there's a lot of nonsense genres and there's others genres missing here...

Loxer

Community Legend

492 Views

1 replies

0 likes

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Superuser Contribution Keyboard media keys

PlanPremiumCountry Netherlands Operating SystemWindows 10 My Question or Issue The media keys on my Corsair K95 RGB Platinum don't work with Spotify when the app is not in focus. A Google search for a solution to this problem tells me to do something...

Regular

Plan Premium Country  Netherlands   Operating System Windows 10   My Question or Issue   The media keys on my Corsair K95 RGB Platinum don't work with Spotify when the a...

Ivan

Spotify Legend

2416 Views

15 replies

1 likes

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  • 1 likes

Spotify For Desktop release notes

Are we ever going to get proper release notes for the Spotify for Windows application. It's not helpful when I have many issues and no way to check if they have actually been fixed. Not notifying users of what is improved or removed from an applicati...

Music Fan

Are we ever going to get proper release notes for the Spotify for Windows application. It's not helpful when I have many issues and no way to check if they have actually been fixed. Not notifying use...

watryu

Newbie

5780 Views

2 replies

40 likes

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Problems on windows!

PremiumIsraelDevicePCOperating SystemWindows 10My IssueIm using the software on my pc and I get instant random crashes at least once a week, usually when I have queue so it deletes it, that's upsetting. Another issue is the more you put songs to your...

Newbie

 Premium Israel Device PC Operating System Windows 10 My Issue Im using the software on my pc and I get instant random crashes at least once a week, usually when I have queue so it delete...

Loxer

Community Legend

351 Views

1 replies

0 likes

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Superuser Contribution Die Suche nach Jahr oder nach Genre funktioniert nicht mehr

Hat noch jemand das Problem, dass er bei Spotify nicht mehr nach Jahr oder Genre suchen kann ? Wenn ich year:1982 (Beispiel) eingebe, dann erhalte ich keinerlei Song-Suchergebnisse ... was kann ich tun ? lg, Anghy

Gig Goer

Hat noch jemand das Problem, dass er bei Spotify nicht mehr nach Jahr oder Genre suchen kann ? Wenn ich year:1982 (Beispiel) eingebe, dann erhalte ich keinerlei Song-Suchergebnisse ... was kann ich t...

SergioDavid

Roadie

1312 Views

3 replies

1 likes

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Solved!! add margin between two buttons inside the "Duplicate songs"-Dialog

PlanPremiumCountry GERDeviceThinkPad LaptopOperating SystemWin10 My Question or IssueSorry, but it hurts my eyes every time (see attached pic)

Newbie

Plan Premium Country  GER Device ThinkPad Laptop Operating System Win10   My Question or Issue Sorry, but it hurts my eyes every time 😉 (see attached pic)

Loxer

Community Legend

432 Views

1 replies

0 likes

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Terrible shuffle

PlanPremiumCountry DeviceiPhone 7, iPad, PCOperating SystemiOS 11, Windows 10 My Question or Issue I have a list of more than thousand songs and still I always get the same songs from the same artists. There are a lot of songs I never heard from the ...

Visitor

Plan Premium Country   Device iPhone 7, iPad, PC Operating System iOS 11, Windows 10   My Question or Issue  I have a list of more than thousand songs and still I always get ...

DennyEMufc

Roadie

394 Views

1 replies

0 likes

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[Windows 7] Spotify.exe -- Unkillable Zombie Process

PlanPremiumCountry USDeviceDesktop PCOperating SystemWindows 7 My Question or IssueRecently, this issue started occuring quite frequently; but, it began about a week to two weeks ago. Spotify will hang for no apparent reason for minutes, hours, and m...

Newbie

Plan Premium Country  US Device Desktop PC Operating System Windows 7   My Question or Issue Recently, this issue started occuring quite frequently; but, it began about a week to ...

supernama

Casual Listener

2459 Views

14 replies

0 likes

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Superuser Contribution Sorry, couldn't find that

So I use Spotify on my phone (Android) and my pc (Windows) and out of nowhere my web player doesn't let me access it anymore. I click the login button, but it doesn't work anymore. It gives me a new firefox window that says "Sorry, couldn't find that...

Newbie

So I use Spotify on my phone (Android) and my pc (Windows) and out of nowhere my web player doesn't let me access it anymore. I click the login button, but it doesn't work anymore. It gives me a new ...

Peter

Spotify Legend

4568 Views

7 replies

0 likes

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Superuser Contribution spotify skipping local file songs when the song end

ok a week ago spotify suddenly out of nowhere coudn't play local file songs until i downloaded this: http://www.free-codecs.com/mpeg_layer_3_codec_download.htm (for those who have the problem) but... as you see from the title it just... skip them. ye...

Newbie

  ok a week ago spotify suddenly out of nowhere coudn't play local file songs until i downloaded this: http://www.free-codecs.com/mpeg_layer_3_codec_download.htm (for those who have the pr...

SergioDavid

Roadie

657 Views

1 replies

0 likes

  • 657 Views
  • 1 replies
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Solved!! Windows 10 Desktop never opening after installing

PlanPremiumCountryUSA DevicePCOperating SystemWindows 10 My Question or IssueToday, I tried to install Spotify on a new (to me) desktop at work. First, I used the download exe file. Once it was downloaded, it would open, but only show a faint frame, ...

Casual Listener

Plan Premium Country USA  Device PC Operating System Windows 10   My Question or Issue Today, I tried to install Spotify on a new (to me) desktop at work.  First, I used the ...

crystalline15

Casual Listener

954 Views

2 replies

0 likes

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