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Please see below the most popular frequently asked questions.

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Ongoing Issues

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Desktop (Windows)

Discuss Spotify for Windows

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Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 45797 Views
  • 77 replies
  • 26 likes
  • 45797 Views
  • 77 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 72513 Views
  • 268 replies
  • 21 likes
  • 72513 Views
  • 268 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5090 Views
  • 1 replies
  • 6 likes
  • 5090 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145144 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145144 Views
  • 0 replies
  • 26 likes

Local files (owned MP3s) not playable?

Plan: PremiumCountry: USADevice: Samsung Note 8, PCOperating System: Android Oreo, Windows 10My Question or Issue:Checking out Spotify as I transition off the dying Microsoft Groove platform. My biggest concern at the moment is I have a lot of music ...

  • Casual Listener
  • Plan: Premium Country: USA Device: Samsung Note 8, PC Operating System: Android Oreo, Windows 10 My Question or Issue: Checking out Spotify as I transition off the dying Microsoft Groo...
  • MannStooka
  • Casual Listener
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

"Daily Mix cannot be started" - WIndows 10 APP / UWP

PlanPremiumCountrySlovakiaDeviceWindows 10Operating SystemWindows 10,et My Question or Issue So i have this issues on PC client (doesnt matter if its from W10 store or downloaded setup.exe from oficial page), when I click on daily mix it just dont pl...

  • Newbie
  • Plan Premium Country Slovakia Device Windows 10 Operating System Windows 10,et  My Question or Issue   So i have this issues on PC client (doesnt matter if its from W10 store or d...
  • Loxer
  • Community Legend
  • 1651 Views
  • 1 replies
  • 0 likes
  • cannot be started
  • 1651 Views
  • 1 replies
  • 0 likes

BUG REPORT: playlist bug

DeviceDesktop Operating SystemWin10 Bug: in release radar. opened 1k song playlist. clicked back, bringing back to release radar. opened to blank screen with the same scroll bar as the 1k. scrolled up and found RR the same as before except with the s...

  • Casual Listener
  • Device Desktop   Operating System Win10   Bug:  in release radar. opened 1k song playlist. clicked back, bringing back to release radar. opened to blank screen with the same scr...
  • Loxer
  • Community Legend
  • 444 Views
  • 1 replies
  • 0 likes
  • bug report
    Windows 10
  • 444 Views
  • 1 replies
  • 0 likes

Hate the Newest Updates/Changes

PlanFreeCountry USADeviceDesktop, iphoneOperating SystemWindows 10 My Question or IssueI don't know where or how to best voice my concerns, but I hate the newest updates and changes Spotify has made. I know it is to "streamline" the serivce and get u...

  • Casual Listener
  •   Plan Free Country  USA Device Desktop, iphone Operating System Windows 10   My Question or Issue I don't know where or how to best voice my concerns, but I hate the n...
  • Luke
  • Spotify Star
  • 1275 Views
  • 1 replies
  • 6 likes
  • Spotify please fix it
  • 1275 Views
  • 1 replies
  • 6 likes

Spotify opens on login despite settings

Spotify launches every time I log in to my Windows desktop despite the fact that "Open Spotify automatically after you log into the computer" is set to "No", and it is disabled in the "Startup" tab of Task Manager. Is this a bug? PlanPremiumCountryUS...

  • Newbie
  • Spotify launches every time I log in to my Windows desktop despite the fact that "Open Spotify automatically after you log into the computer" is set to "No", and it is disabled in the "Startup" tab o...
  • Luke
  • Spotify Star
  • 475 Views
  • 1 replies
  • 0 likes
  • Other
  • 475 Views
  • 1 replies
  • 0 likes

Problems with Spotify and Windows startup (the same old)

PlanPremiumCountry NorwayDevicePC / AndroidOperating SystemAndroid Oreo, Windows 10 My Question or IssueSpotify insists on running during Windows startup. I have gone into Advanced Settings and the option for running with Windows is set to "No". I tr...

  • Casual Listener
  • Plan Premium Country  Norway Device PC / Android Operating System Android Oreo, Windows 10   My Question or Issue Spotify insists on running during Windows startup. I have gone in...
  • fresiki
  • Casual Listener
  • 2029 Views
  • 2 replies
  • 0 likes
  • 2029 Views
  • 2 replies
  • 0 likes

Play queue and history deleted when starting the desktop app

PlanPremiumCountry FinlandDeviceHP laptopOperating SystemWIN 7 Enterprise My Question or IssueMy entire play queue and history have been deleted every day this week when I've started the app. I usually have about 3-10 albums waiting in queue and don'...

  • Casual Listener
  • Plan Premium Country  Finland Device HP laptop Operating System WIN 7 Enterprise   My Question or Issue My entire play queue and history have been deleted every day this week when...
  • DennyEMufc
  • Roadie
  • 616 Views
  • 1 replies
  • 2 likes
  • 616 Views
  • 1 replies
  • 2 likes

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  • Casual Listener
  • null
  • PEEPEEPOOPOO5
  • Casual Listener
  • 528 Views
  • 2 replies
  • 0 likes
  • 528 Views
  • 2 replies
  • 0 likes

Max Limit playlists?

PlanPremiumCountry - Norway Device - Desktop PC 2012 & Laptop 2016 Operating System - Win 7 & Win 10 My Question or Issue What is the max limit of supported playlists in Spotify?I have some hundred saved playlists from the beginning of Spotify in 200...

  • Regular
  • Plan Premium Country - Norway     Device - Desktop PC 2012 & Laptop 2016   Operating System - Win 7 & Win 10     My Question or Issue   What ...
  • Loxer
  • Community Legend
  • 5449 Views
  • 1 replies
  • 1 likes
  • Playlists
  • 5449 Views
  • 1 replies
  • 1 likes

Solved!! No current album/song picture when song is playing

Premium family Sweden Operating SystemWindows 7 My Question or Issue: I don't have a song/albumpicture for the current song that is playing.

  • Casual Listener
  • Premium family   Sweden     Operating System Windows 7   My Question or Issue: I don't have a song/albumpicture for the current song that is playing.  
  • xxgastenxx
  • Casual Listener
  • 393 Views
  • 2 replies
  • 1 likes
  • 393 Views
  • 2 replies
  • 1 likes

Solved!! Logging me out

PremiumCountryUS DeviceDesktopOperating SystemWindows 10 My Question or IssueI listen to spotify at my work through the spotify web player rather than the app since I can't download it onto my work computer. I've been listening through the web player...

  • Newbie
  • Premium Country US  Device Desktop Operating System Windows 10   My Question or Issue I listen to spotify at my work through the spotify web player rather than the app since I can'...
  • Sebasty
  • Community Legend
  • 466 Views
  • 1 replies
  • 3 likes
  • 466 Views
  • 1 replies
  • 3 likes

Is there a way i can see all the songs the people i follow listened??

PlanFreeCountry BrazilDeviceWindowsOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hey guys so i was wondering if theres any way of me seeing ALLthe songs someone i follow has listened to? Right now i only see the last so...

  • Casual Listener
  • Plan Free Country  Brazil Device Windows Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Hey guys so i was wondering if theres any way o...
  • e-cu04vdx_b0i
  • Casual Listener
  • 289 Views
  • 1 replies
  • 0 likes
  • recent activity
  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution [BUG] Podcasts that are paused and then resumed jump back to where you *originally* started.

PlanPremiumCountry USDevicePCOperating SystemWin7 My Question or Issue When you listen to a podcast and pause it, about 50% of the time the podcast jumps backwards to where you had originally started- it won't resume right where you paused. Some sort...

  • Regular
  • Plan Premium Country  US Device PC Operating System Win7   My Question or Issue  When you listen to a podcast and pause it, about 50% of the time the podcast jumps backward...
  • AWOLtrooper
  • Regular
  • 2801 Views
  • 4 replies
  • 4 likes
  • 2801 Views
  • 4 replies
  • 4 likes

My Spotify spontaneously logs me out every 30 minutes. Help!

Every 30 minutes my Spotify logs me out on my PC desktop. I've tried resetting the password and logging out of all other machines but it doesn't seem to work. I just updated my billing information so don't know if that would affect it.Thanks for any ...

  • Newbie
  •   Every 30 minutes my Spotify logs me out on my PC desktop. I've tried resetting the password and logging out of all other machines but it doesn't seem to work. I just updated my billing inform...
  • Loxer
  • Community Legend
  • 278 Views
  • 1 replies
  • 1 likes
  • 278 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify window issue

PlanPremiumCountry GermanyDevicePersonal ComputerOperating SystemWindows 10 Pro 10.0.17134 Build 17134 My Question or Issue I found a bug. You need to know, that I'm using two displays and whenever I move the fullscreened Spotify window to the displa...

  • Casual Listener
  • Plan Premium Country  Germany Device Personal Computer Operating System Windows 10 Pro 10.0.17134 Build 17134   My Question or Issue  I found a bug.  You need to know, t...
  • Chris
  • Spotify
  • 579 Views
  • 3 replies
  • 2 likes
  • 579 Views
  • 3 replies
  • 2 likes

radio is confused with daily mix

PlanFreeCountry USADeviceDesktopOperating SystemWindows 10My Question or Issue spotify won't let me use tumbs up or thumbs down because it thinks im listening to my daily mix please advise. thank you

  • Newbie
  • Plan Free Country  USA Device Desktop Operating System Windows 10 My Question or Issue  spotify won't let me use tumbs up or thumbs down because it thinks im listening to my daily ...
  • Loxer
  • Community Legend
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Is Spotify down today? July 14, 2018

PlanPremiumCountryUSA DeviceSurfacePro 3Operating SystemWindows 10 My Question or Issue get error box when click on icon. Never clears up...for many hours so far.

  • Casual Listener
  • Plan Premium Country USA   Device SurfacePro 3 Operating System Windows 10   My Question or Issue  get error box when click on icon. Never clears up...for many hours so far....
  • Loxer
  • Community Legend
  • 665 Views
  • 6 replies
  • 0 likes
  • 665 Views
  • 6 replies
  • 0 likes

Your Daily Mix not showing up

PlanFreeCountry USADeviceDell Inspiron LaptopOperating SystemWindows 10 My Question or IssueMy Daily Mix is not showing up at all anywhere. I went to search and found it, but it gives me a message like "Your Daily Mix is not available offline -- Plea...

  • Casual Listener
  • Plan Free Country  USA Device Dell Inspiron Laptop Operating System Windows 10   My Question or Issue My Daily Mix is not showing up at all anywhere. I went to search and found it...
  • Platocles
  • Casual Listener
  • 655 Views
  • 1 replies
  • 2 likes
  • 655 Views
  • 1 replies
  • 2 likes

Superuser Contribution Saved songs don't show up on PC

PlanPremiumCountry HungaryDeviceN/AOperating SystemWindows 7 My Question or Issue Hey, I've been experiencing this thing more and more, where if I add a song to my library from my phone, it doesn't show up on the PC Spotify client.Yes, I have tried r...

  • Visitor
  •   Plan Premium Country  Hungary Device N/A Operating System Windows 7   My Question or Issue   Hey,   I've been experiencing this thing more and more, where if ...
  • Alfredo
  • Roadie
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Solved!! Connect to facebook

PlanFreeCountryAzerbaijanDeviceHp pavilion 15Operating SystemWindows 10 My Question or IssueConnect to facebook option doesn't work. After the recent update to spotify for windows desktop this option has become useless. Login page appears to be activ...

  • Regular
  • Plan Free Country Azerbaijan Device Hp pavilion 15 Operating System Windows 10   My Question or Issue Connect to facebook option doesn't work. After the recent update to spotify for wi...
  • lvntrv
  • Regular
  • 472 Views
  • 1 replies
  • 0 likes
  • spotify for desktop
  • 472 Views
  • 1 replies
  • 0 likes