Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan
Premium
Device
Acer Notebook
Operating System
Windows 8
My Question or Issue
I was able to change my profile picture before, but now I cannot. I am clicking on the change button and then I choose the picture I want. It appears in the profile picture box as usual but when I restart Spotify it just disappears. I tried it over and over again. There is nothing wrong with the size of the image and it is also in jpeg format. I tried it with other images too but it is just not happening. When I restart Spotify there is no profile picture. I don't know what to do.
Hi @aurore_bleu,
thanks for reaching out to the community about this !
Can you please let me know if your account is Facebook based account or through your e-mail address?
Thanks for your cooperation 🙂
I have the same issue. I log in with my email and my account is not linked to my facebook.
For me it says it is changed but it doesn't change
Hi all,
thanks for posting about this !
I've passed your feedback on and you can find it on this ongoing issue here.
You can add your +VOTE here and subscribe to get updated on any changes or advises on how to solve it.
Thanks for your patience 🙂
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…