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When I change my profile picture, it just disappears!

When I change my profile picture, it just disappears!

Plan

Premium

 

Device

Acer Notebook

 

Operating System

Windows 8

 

My Question or Issue

I was able to change my profile picture before, but now I cannot. I am clicking on the change button and then I choose the picture I want. It appears in the profile picture box as usual but when I restart Spotify it just disappears. I tried it over and over again. There is nothing wrong with the size of the image and it is also in jpeg format. I tried it with other images too but it is just not happening. When I restart Spotify there is no profile picture. I don't know what to do.

Reply
6 Replies

Hi @aurore_bleu,

thanks for reaching out to the community about this !

 

Can you please let me know if your account is Facebook based account or through your e-mail address? 

 

Thanks for your cooperation 🙂

I have the same issue. I log in with my email and my account is not linked to my facebook.

Same issue here, and my account is not linked to my facebook.

The same thing has been occurring with me as well. I even deleted the Cache folder for Spotify, and redownloaded the app twice already. When will this be fixed?

For me it says it is changed but it doesn't change

Hi all,

thanks for posting about this !

 

I've passed your feedback on and you can find it on this ongoing issue here.

You can add your +VOTE here and subscribe to get updated on any changes or advises on how to solve it.

 

Thanks for your patience 🙂

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