When I change my profile picture, it just disappears!

[aurore_bleu]

Plan

Premium

Device

Acer Notebook

Operating System

Windows 8

My Question or Issue

I was able to change my profile picture before, but now I cannot. I am clicking on the change button and then I choose the picture I want. It appears in the profile picture box as usual but when I restart Spotify it just disappears. I tried it over and over again. There is nothing wrong with the size of the image and it is also in jpeg format. I tried it with other images too but it is just not happening. When I restart Spotify there is no profile picture. I don't know what to do.

[OneByBoo]

Hi @aurore_bleu,

thanks for reaching out to the community about this !

Can you please let me know if your account is Facebook based account or through your e-mail address? 

Thanks for your cooperation 🙂

[Leo_tinkam]

I have the same issue. I log in with my email and my account is not linked to my facebook.

[Leo_tinkam]

Same issue here, and my account is not linked to my facebook.

[salsal1]

The same thing has been occurring with me as well. I even deleted the Cache folder for Spotify, and redownloaded the app twice already. When will this be fixed?

[Dargzler]

For me it says it is changed but it doesn't change

[OneByBoo]

Hi all,

thanks for posting about this !

I've passed your feedback on and you can find it on this ongoing issue here.

You can add your +VOTE here and subscribe to get updated on any changes or advises on how to solve it.

Thanks for your patience 🙂