When I change my profile picture, it just disappears!

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When I change my profile picture, it just disappears!

Visitor

Plan

Premium

 

Device

Acer Notebook

 

Operating System

Windows 8

 

My Question or Issue

I was able to change my profile picture before, but now I cannot. I am clicking on the change button and then I choose the picture I want. It appears in the profile picture box as usual but when I restart Spotify it just disappears. I tried it over and over again. There is nothing wrong with the size of the image and it is also in jpeg format. I tried it with other images too but it is just not happening. When I restart Spotify there is no profile picture. I don't know what to do.

6 Replies
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Re: When I change my profile picture, it just disappears!

Rock Star 18
Rock Star 18

Hi @aurore_bleu,

thanks for reaching out to the community about this !

 

Can you please let me know if your account is Facebook based account or through your e-mail address? 

 

Thanks for your cooperation 🙂

OneByBooRock Star 18
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Note: I'm not a Spotify employee.
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Re: When I change my profile picture, it just disappears!

Casual Listener

I have the same issue. I log in with my email and my account is not linked to my facebook.

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Re: When I change my profile picture, it just disappears!

Casual Listener
Same issue here, and my account is not linked to my facebook.
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Re: When I change my profile picture, it just disappears!

Visitor
The same thing has been occurring with me as well. I even deleted the Cache folder for Spotify, and redownloaded the app twice already. When will this be fixed?
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Re: When I change my profile picture, it just disappears!

Visitor

For me it says it is changed but it doesn't change

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Re: When I change my profile picture, it just disappears!

Rock Star 18
Rock Star 18

Hi all,

thanks for posting about this !

 

I've passed your feedback on and you can find it on this ongoing issue here.

You can add your +VOTE here and subscribe to get updated on any changes or advises on how to solve it.

 

Thanks for your patience 🙂

OneByBooRock Star 18
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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