Why does my spotify desktop app turn black whenever i move my mouse?

[New user]

Whenever i open the desktop app and try to put on some music with my mouse, the screen turns black in 2 seconds. Happens again and again whenever i touch my mouse. It does not happen with any other apps or anything on my pc.

[Novy]

Hey there, 

Thanks for reaching out! 

This is odd. Have you already tried performing a clean reinstall of the app? This is often an overlooked step, but it can help remove any cache that might be causing trouble. 

If this doesn't do the trick, could you give it a try using the web player to see if the same thing happens?

It'd also be helpful if you could send over a video or a screen recording where we can take a better look at the issue. You can attach it to your next response or upload it to another platform like YouTube or Google Drive and send a link to it. Make sure to hide any personal or sensitive information, and to give it the relevant permissions if you decide to upload it somewhere else.

We'll be on the lookout for your reply.