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spotify is offline even though i have connection

spotify is offline even though i have connection

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Premium student




asus zenbook

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

windows 11

My Question or Issue

my spotify playlist is working but when i search for something or when im on home page, it says you are offline, but my laptop has internet connection, what is the issue, how can i solve it? help pls

3 Replies

You sure that offline mode is closed and connection is working? If those are working try a clean reinstall 


i did what you said but still same

Hey @busrakucuk,


Thank you for reaching out here in the Community.


We'd suggest that you try to disable hardware acceleration in the app. Go to Settings > Compatibility > toggle off "Enable hardware acceleration" option then restart Spotify.


It's also a good idea to delete your prefs file. Follow the steps below. 

  1. Go to C:\Users\%username%\AppData\Roaming\Spotify\.
  2. There you'll find a file called prefs, which holds info about the currently logged in account. Simply delete it.
  3. While in the Spotify folder, you'll also find a Users folder. Open it and delete its contents as well.
  4. Restart the Spotify app.

Note that you'll be logged out and your settings will be reset, so you'll have to adjust them again. If you had music downloaded for offline listening, you'll have to re-download it as well. Your library, however, will not be affected, so no worries there.


If none of the above solutions work, would you mind asking a friend or a family member to log in on your device to see if the app behaves the same way?

Hope this helps. Let us know how it goes. 

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