Windows 10 - Chrome Web Player - Unusable

[Jgallagher0408]

Plan

Premium

Country

USA

Device

Dell Latitude 7490 Laptop 

Operating System

Windows 10 - 64 Bit 

Using most up-to-date Chrome web browser & Spotify web player client

My Question or Issue

Using the spotify.com web player, when I select "Play" to any song playlist I encounter the following:

- 3 songs are skipped

- the 4th song plays for exactly 9 seconds, then skips or completely pauses.
- this happens with all other playlists i've tried.

My attempted remedies:
- Log out

- restart Browser

- restart computer

- try multiple playlists

- Use other device (My songs work on mobile and Smart TV devices)

[Novy]

Hey there @Jgallagher0408, 

Thanks for reaching out about this in the Community. 

Would you mind letting us know if you've already tried clearing your browser's cache and cookies? 

If possible, could you ask a friend or a family member to log into the web player on your device to see if they can replicate this? 

Keep us posted. 

[Jgallagher0408]

Cache and Cookies (All-Time) were cleared and the issue is still unresolved. I also logged in under another google account in chrome.

As this is a work laptop I can not let other users operate this laptop. Is there another temporary test/dummy account I can utilize? 

[Novy · Accepted solution]

Hey @Jgallagher0408, 

Thanks for getting back to us with this info. 

Keep in mind that some shared or public networks (e.g. schools/work/office) restrict access to certain services. If you're connected to one you can contact those responsible for managing the network for more information.

If this is not the case and you're using an Antivirus, you can also check that it's not limiting the access to Spotify.

Let us know how it goes. 

[Jgallagher0408]

I'm on a private home network, but using Zscaler. I've had complete access for about 2-3 months, and just now it's giving me issues without any update.

However, I realized I can download the desktop client, and it runs fine. However, the web player doesn't work.

So for now, I can use the downloaded Spotify application on my laptop. While my personal issue is solved, I it would behoove you to looking into why the web player is malfunctioning, unless it's just me.

Thank you for you help and have a good day!

[Novy]

Hi @Jgallagher0408, 

Thanks for your reply. 

We're glad to hear that you were able to sort this out, and we appreciate you taking the time to share your feedback with us. 

If anything else comes up, we're always a message away. 

Have a lovely day 🙂