Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


[Windows] Troubleshooting Spotify

[Windows] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first.


  • Search the Community

Someone might have asked your question on the Community before.
So type your issue into the search box and have a look.


  • Basic troubleshooting

Go through these steps one at a time. They can help you solve most issues on your own.


  1. Follow the steps here to reinstall the Spotify app.
    (Important: Make sure you restart your device during this).
  2. Check this Spotify Answer for troubleshooting connection issues.
  3. Try logging into Spotify over a different Internet connection, if possible.
  4. Ask a friend or family member to sign into Spotify on your Desktop. See if the issue is persisting on their account too. If yes, the issue is the device and can likely be solved with more troubleshooting.
  5. Change settings within the app: Sync quality, Stream Quality, Gapless Playback, Crossfade. See if a different combination of these settings makes a difference.


  • Report your issue


If the above troubleshooting doesn’t help, please report your issue.


If you found a thread that describes your issue, please post there.

If not, please create a new thread in the relevant board on the Community.


We’ll need as much information as you can provide. So filling in this template is helpful:



Brief description of the issue:

Steps to reproduce the issue:

  1. First I did this
  2. Then I did that
  3. I also did this

What steps you’ve tried already:

Your device and operating system (e.g. MacBook Air, 10.10 OSX)

Type of Spotify account you have (Free/ Premium):

The app version of Spotify you’re using:


Any screenshots, if they can help to explain your issue:



We’re sure that you’ll find the answer you’re looking for in our Community!


Once you’ve posted your issue you should hear from a Community Rock Star or a Spotify Moderator shortly. In the meantime it’s worth checking out our online help.

Community Ergo Sum
2 Replies

If your local files aren't playing (local files are marked with a music note icon), try the following troubleshooting steps:


-- Click Local Files on the left side of Spotify and delete all tracks. Then reimport them again from Preferences.

-- Update/install QuickTime from here.

-- Make sure the file isn't DRM-protected. Here’s how. If the track was bought from iTunes, open iTunes and check for "Protected AAC" in the "type" column.

-- A clean reinstallation.

-- Update your codec pack here [external download].


For common support questions, see
To judge my musical taste, check out my

If you’re getting error messages in the 100s, tracks stopping, or tracks not starting, try the following:


-- Check your connection is strong, unrestricted and able to stream from other places, e.g. Netflix, Hulu.

-- Check your firewall settings.

-- Check @SpotifyStatus for service updates.

-- Perform a clean reinstallation.


 If the problem persists, create a new thread listing the steps you've tried so far. Feel free to use to keep the music going in the meantime.


For common support questions, see
To judge my musical taste, check out my

Suggested posts