Having trouble with Spotify on your Desktop app? Here’s what to try first.
Someone might have asked your question on the Community before.
So type your issue into the search box and have a look.
Go through these steps one at a time. They can help you solve most issues on your own.
If the above troubleshooting doesn’t help, please report your issue.
If you found a thread that describes your issue, please post there.
If not, please create a new thread in the relevant board on the Community.
We’ll need as much information as you can provide. So filling in this template is helpful:
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Brief description of the issue:
Steps to reproduce the issue:
What steps you’ve tried already:
Your device and operating system (e.g. MacBook Air, 10.10 OSX)
Type of Spotify account you have (Free/ Premium):
The app version of Spotify you’re using:
Any screenshots, if they can help to explain your issue:
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We’re sure that you’ll find the answer you’re looking for in our Community!
Once you’ve posted your issue you should hear from a Community Rock Star or a Spotify Moderator shortly. In the meantime it’s worth checking out our online help.