Windows app is throwing NaN's

[e690x6l261qm63z]

Premium plan in the US.

On an Asus PC running Windows 8.1

"About Spotify" tells me, "1.1.54.592.gc0b20638"

It was working fine yesterday, but today when I fired it up it showed NaN for the "time into track" and "length of track."  See attached screen capture.

Pretty lame to expose internal errors at the user level.

[CarlosE]

Hey there @e690x6l261qm63z,

Thanks for reaching out to the Community and welcome!

We recommend running a clean reinstall of the app by following these steps. This can be helpful to get rid of any cached files that might be causing trouble.

If that doesn't do the trick, could you let us know if that only happens when you start the app, or if it persists while listening to music?

Keep us posted. We'll be on the lookout.

[Pelegow]

So, I'm having the same issue.

This happens when I start the app. It doesn't matter what playlist, artist or song I try to play, nothing changes. Even the pause button appears, right below the artist, but nothing happens.

I already did multiple clean installs, downloaded the app from Spotify and MS Store, disabled hardware acceleration, disabled local files.

The web player is working just fine, in fact, with the app shows that I'm listening through the web player.

Windows 10 Pro 20H2

Spotify 1.1.54.592.gc0b20638 (Microsoft Store version)

[Ver]

Hey @Pelegow,

Thanks for posting and welcome to the Community 🙂

There'll be updates to our desktop app in the next couple of weeks. It's a good idea to keep your app up-to-date with these steps so you don't miss the latest improvements.
 

Let us know if the issue persists after that.

If you have questions, you know where to find us.

[Pelegow]

Hi @Ver,

Do you have any information when the updates are going to be released?
Is there any data I could provide to the dev team to help figure out what is going on?

Thanks!

[jgstew]

I'm having the same issue today on Windows 10 with Spotify 1.1.58.820.g2ae50076 (Microsoft Store version)

This happened when first opening Spotify when I had not had anything playing in any Spotify app anywhere for a while.

[Jeremy]

Hi there @Pelegow and @jgstew,

Thank you for your replies in this thread.

We can't say any specific date when the new version will release, but as @Ver mentioned, we recommend that you always keep your app up to date.

 @jgstew, can you confirm if you followed the steps that @CarlosE mentioned?

Another useful step to do is to try with another internet connection to see if the issue persist?

Keep us posted.

Cheers!

[edo9k]

I've been getting NaN errors for years in the Windows desktop app. Across versions.

As I understand the Spotify app is created with Javascript and some Chromium based desktop shell, sharing a lot of code from the web app. 

There is a function called Number.isNaN that can check a variable. I'm sure the developers know this, because this is Javascript 101, elementary stuff... And I've been reporting this for a long time.

At this point I just feel they don't give a sh**.

[Novy]

Hey there @edo9k, 

Thanks for reaching out about this in the Community. 

Would you mind letting us know which troubleshooting steps you've already tried? This will help us give you better suggestions. 

We'll keep an eye out for your reply. 

[Pelegow]

Well,

Some update fixed that problem.

Everything was running just fine until Windows Update (KB5003173) and Spotify (u1.1.59.712.g54f36e5d-a) were updated.

Now I can't play any song, playlist or artist. It seems that the play button doesn't do anything.

The few times I managed to listen to something, I couldn't skip any song. And even when the pause button was pressed, the song continues to play on the queue list.

Spotify connect doesn't work either. It locks both iOS and Windows Spotify apps.

I'm fortunate to be able to listen through the web player.

Seriously guys, the service is amazing, but my dear lord, Windows must be an impossible platform to develop a functioning app.

[Mihail]

Hey @Pelegow,

Thanks for keeping us in the loop.

We're happy to hear that the NaN issue got resolved for you. It's possible however that the same updated caused some damage to the app files and this is what's causing the new issues you're describing. To that end, could you perform one more clean reinstall and letting us know if that fixes things? Afterwards you should also check your host files. Even though it was written for another topic, this page has instructions on how to do this.

If the problems persist, we'd appreciate a recording of what you see at your end. We'll happily take a closer look.

Hope this helps. Keep us posted.