Announcements

Help Wizard

Step 1

NEXT STEP

Windows player isn't working

Windows player isn't working

My player isn't working on my laptop: http://prntscr.com/j7beqf

Song aren't recognized, and skip because of it.

I'm not offline and my internet connection has no issues.

I've also tried to log out and in again and even unistall the player and install it again.

Nothing works.

The app is working fine.

Reply
1 Reply

Hey @1166980139

 

This notification sometimes reflects audio driver errors as well as the client itself being buggy. These issues are easily solvable. 🙂
I recommend trying out the following tips:


Reinstalling Spotify:

1. Close Spotify and uninstall it.
2. Go to %AppData% in Windows Explorer, and delete any Spotify folders you find in Local and Roaming folders.
3. Restart your computer.
4. Install Spotify.


Reinstalling the audio driver:

Check out this Microsoft article.

 

Let me know how it goes!

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random