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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1690 Views

0 replies

2 likes

  • 1690 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145726 Views

83 replies

27 likes

  • 145726 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130673 Views

294 replies

22 likes

  • 130673 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10990 Views

1 replies

6 likes

  • 10990 Views
  • 1 replies
  • 6 likes

Sharp buzzing during playback?

I'm using Windows 10 to stream Spotify and just took them up on the offer of premium for 99 cents, but thinking about canceling and never using them again, and I have been using them on my cellphone also, problems there also, the problems on the desk...

Casual Listener

I'm using Windows 10 to stream Spotify and just took them up on the offer of premium for 99 cents, but thinking about canceling and never using them again, and I have been using them on my cellphone ...

SandraHoutz

Casual Listener

510 Views

3 replies

0 likes

Windows
  • 510 Views
  • 3 replies
  • 0 likes

posting on my fb account

hi everybody. on the desktop version i actually cannot share my music on my fb page. I am connected with fb login but it seems like in the desktop version the system doesn't remember it (and even my fb pic isn't correctly displayed). Please see attac...

Newbie

hi everybody. on the desktop version i actually cannot share my music on my fb page. I am connected with fb login but it seems like in the desktop version the system doesn't remember it (and even my ...

alanbessa

Music Fan

259 Views

1 replies

0 likes

Windows
  • 259 Views
  • 1 replies
  • 0 likes

Windows 10 - Spotify error 17, possible group restrictions

Hi guys,I have windows 10 enterprise 64-bit.Current spotify version is 1.0.42.151I start up Spotify and it begins the installer, to which I receive an error "Spotify could not be started (Error Code: 17)I had previously been able to get around this b...

Newbie

Hi guys, I have windows 10 enterprise 64-bit. Current spotify version is 1.0.42.151 I start up Spotify and it begins the installer, to which I receive an error "Spotify could not be started (Err...

385 Views

0 replies

0 likes

Windows
  • 385 Views
  • 0 replies
  • 0 likes

i can't find my own profile

i can't find my profile and people can't look me up, any solutions thanks?

Casual Listener

i can't find my profile and people can't look  me up,  any solutions thanks?

Bittencourt

Spotify Star

1202 Views

5 replies

0 likes

Windows
  • 1202 Views
  • 5 replies
  • 0 likes

Sometimes interactions don't work

Sometimes things work. Sometimes nothing happens. Adding songs to a playlist (Starred is bugged to **bleep**)Removing songs from a playlistCan't sort songs in my own library (there are no green arrows anywhere) And a bunch of other things that aren't...

Newbie

Sometimes things work. Sometimes nothing happens.   Adding songs to a playlist (Starred is bugged to **bleep**) Removing songs from a playlist Can't sort songs in my own library (there are ...

338 Views

0 replies

0 likes

Windows
  • 338 Views
  • 0 replies
  • 0 likes

Discover Weekly bug

My discover weekly picture has not changed for about 3 months how can i change or fix this?

Casual Listener

My discover weekly picture has not changed for about 3 months how can i change or fix this?

Sam170

Casual Listener

614 Views

4 replies

0 likes

Windows
  • 614 Views
  • 4 replies
  • 0 likes

Can't Add Playlists to Folders on Desktop App

Hello,I am able to create folders in my desktop app but I cannot add any playlists to them. I am not sure why Thank you for your time!

Casual Listener

Hello, I am able to create folders in my desktop app but I cannot add any playlists to them. I am not sure why 😞 Thank you for your time!

user-removed

Not applicable

596 Views

5 replies

0 likes

Windows
  • 596 Views
  • 5 replies
  • 0 likes

Solved!! Spotiamb 0.2.1 Connected Device

I'm experiencing a connected device that is not a device that I own. Music plays at random after it being paused for a bit. I've already done the following: Logged out of all devices, and reset me password. This worked for a few moments it seemed, an...

Casual Listener

I'm experiencing a connected device that is not a device that I own. Music plays at random after it being paused for a bit.    I've already done the following:   Logged out of all ...

ironfuturist

Casual Listener

4040 Views

8 replies

1 likes

  • 4040 Views
  • 8 replies
  • 1 likes

Superuser Contribution Weird reverb effect happening only on Spotify

So I have this issue only on my main desktop. I use Spotify on like 5 other devices and I don't have this issue. Using Spotify Premium 1.0.43.123.g80176796 on Windows 10 1607. This issue does not happen on Spotify on Chrome 57.0.2936.0.

Newbie

So I have this issue only on my main desktop. I use Spotify on like 5 other devices and I don't have this issue. Using Spotify Premium 1.0.43.123.g80176796 on Windows 10 1607.   This issu...

Novy

Moderator

3064 Views

6 replies

3 likes

Windows
  • 3064 Views
  • 6 replies
  • 3 likes

Solved!! Missing Images

Someone is having problems with Account Images on Spotify latest version? Yesterday the app has launched a update that bugged my account like this: There is some fix?

Music Fan

Someone is having problems with Account Images on Spotify latest version? Yesterday the app has launched a update that bugged my account like this: There is some fix? 

kriistenciara

Newbie

3094 Views

10 replies

0 likes

Windows
  • 3094 Views
  • 10 replies
  • 0 likes

Nothing is playing

Yesterday, the Spotify program on my computer decided to stop working after a new update. Every time I try to play anything (mind you I have Premium), I am getting the "This song is not available. If you have the file on your computer you can import ...

Newbie

Yesterday, the Spotify program on my computer decided to stop working after a new update. Every time I try to play anything (mind you I have Premium), I am getting the "This song is not available. If...

344 Views

0 replies

0 likes

Windows
  • 344 Views
  • 0 replies
  • 0 likes

This song is not available. If you have the file on your computer you can import it.

I've tried everything, all the solutions everyone has listed. Downloading the older version of Spotify which was a common fix for most people did not fix my issue. It's only working on my iPhone, but not on my PC laptop at work. I play Spotify all da...

Casual Listener

I've tried everything, all the solutions everyone has listed. Downloading the older version of Spotify which was a common fix for most people did not fix my issue. It's only working on my iPhone, but...

ClaesG

Newbie

479 Views

3 replies

0 likes

Windows
  • 479 Views
  • 3 replies
  • 0 likes

random pausing

Hi.Spotify started pausing constantly for me while using my keyboard buttons - gaming, typing this post even. And it happens with every button I press randomly. Is there any way to disable that? Fresh reinstall didn't work either. Edit: Started pausi...

Casual Listener

Hi. Spotify started pausing constantly for me while using my keyboard buttons - gaming, typing this post even. And it happens with every button I press randomly. Is there any way to disable that? Fr...

Bittencourt

Spotify Star

699 Views

6 replies

0 likes

Windows
  • 699 Views
  • 6 replies
  • 0 likes

Spotify (Desktop) Window going invisible

Everytime I start Spotify the window shows for a second and then hides itself. In the taskbar and on task manager its still running but wont show up as a window. Please help me fix this as I cant use it after several reinstalls. Thanks.

Newbie

Everytime I start Spotify the window shows for a second and then hides itself. In the taskbar and on task manager its still running but wont show up as a window. Please help me fix this as I can...

698 Views

0 replies

0 likes

Windows
  • 698 Views
  • 0 replies
  • 0 likes

Discover Weekly playlist image

The picture on my Discover Weekly playlist I dont want to veiw it any more, How ever its been there for a while now bout maybe 3 months and time goes on people chagne i just want it removed i have it connected to facebook thats were it came from howe...

Casual Listener

The picture on my Discover Weekly playlist I dont want to veiw it any more, How ever its been there for a while now bout maybe 3 months and time goes on people chagne i just want it removed i ha...

timmieschaap

Composer

468 Views

1 replies

0 likes

Windows
  • 468 Views
  • 1 replies
  • 0 likes

Spotify updated now certain songs will not play.

Spotify premium updated on my PC and now will not play many songs. I get the message "This song is not available. If you have the file on your computer you can import it". Of course, i don't have the files on my computer. It's not just a few artists ...

Newbie

Spotify premium updated on my PC and now will not play many songs. I get the message "This song is not available. If you have the file on your computer you can import it". Of course, i don't have the...

410 Views

0 replies

0 likes

Windows
  • 410 Views
  • 0 replies
  • 0 likes

Where are my downloads?

New user David here. I downloaded a Doris Day album just now. I want to put the tracks on a flash drive so I can listen to it on my car receiver. Can find the tracks anywhere on my desktop. I watched the tracks being downloaded but can't find them. W...

Visitor

New user David here.  I downloaded a Doris Day album just now.  I want to put the tracks on a flash drive so I can listen to it on my car receiver.  Can find the tracks anywhere on my ...

kryddersen

Gig Goer

411 Views

1 replies

0 likes

Windows
  • 411 Views
  • 1 replies
  • 0 likes

Windows client autoplays some loud sample upon opening

What fresh **bleep** is this? My Windows Spotify client now plays 15-20 seconds of some random piece of dance/R&B music at maximum volume upon opening. No way to turn this "feature" off in settings that I can find. A lot of people who might use the c...

Regular

What fresh **bleep** is this?  My Windows Spotify client now plays 15-20 seconds of some random piece of dance/R&B music at maximum volume upon opening.  No way to turn this "feature" o...

user-removed

Not applicable

589 Views

3 replies

2 likes

Windows
  • 589 Views
  • 3 replies
  • 2 likes

PC Desktop App doesn't see Sonos

I signed up for the Sonos beta and can play Spotify to my Sonos via the iPhone app. But, I do not see the Sonos using my PC Desktop Spotify app. In fact, I see NO devices on the desktop app. It only plays out the PC speakers. What should I be looking...

Newbie

I signed up for the Sonos beta and can play Spotify to my Sonos via the iPhone app. But, I do not see the Sonos using my PC Desktop Spotify app. In fact, I see NO devices on the desktop app. It only ...

746 Views

0 replies

1 likes

Windows
  • 746 Views
  • 0 replies
  • 1 likes

App problems

My spotify app on pc won't play any song. I have uninstalled and installed several times, I have also logged out and logged back in but nothing seems to work. Any form of help would be appreciated

Newbie

My spotify app on pc won't play any song. I have uninstalled and installed several times, I have also logged out and logged back in but nothing seems to work. Any form of help would be appreciated

355 Views

0 replies

0 likes

Windows
  • 355 Views
  • 0 replies
  • 0 likes