certain podcast shows doesn't play episodes anymor...

CoolStrawberry · 2021-09-12

Hello everyone.

Plan: Premium

Country: Germany

Device: desktop computer

Operating System: Windows 10

App Version: 1.1.67.586.gbb5ef64e

My Issue:

For a couple of days, I got problems with a specific podcast show BBC Global News Podcast, which I have subscribed to, which have greyed-out play buttons. Other podcasts shows still work.

Neither restarting or re-installation help to fix this issue.

I can play, pause, resume episodes under the following conditions:

1) starting an episode via my Android app with remote mote for my computer, then I'm able to pause and resume the current episode

2) downloading an episode with my Windows app and then go to "my episodes" and start, pause and resume the episode but via the episode list of the podcast show I'm still not able to start, pause and resume episodes

Novy · 2021-09-13

Hey there @CoolStrawberry,

Thanks for reaching out here in the Community, and welcome!

Just to confirm, is this happening with all the episodes from this specific podcast?

It would also be helpful to have the link to this podcast in order to check if we can replicate the issue from our end.

Keep us posted!

NovyModerator

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CoolStrawberry · 2021-09-14

Hi,

yes, I can confirm that this issue affects all episodes of this https://open.spotify.com/show/3wBfqov60qDZbEVjPHo0a8?si=YhMW_Ie0T5-ud5ch-vk41Q&dl_branch=1 podcast.

Alex · 2021-09-15

Hey @CoolStrawberry,

Thanks for the info.

We'll look into this further and get back to you as soon as we have more info on why this might be happening.

Cheers.

AlexModerator

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Alex · 2021-09-17

Hey folks,

Thanks for the posts.

We've reported this to the right teams at Spotify.

This looks like a content availability issue specifically on desktop. We can't say for sure when this will be fixed. For now, our recommended workaround if using a PC/Mac, would be to use our Web Player or a Mobile device as we can confirm the podcast plays fine there.

Take care!

AlexModerator

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ParentalControl · 2021-10-25

I've encountered this too. The web player will not play any podcasts. I've been told by support this is a limitation or bug of the web player. The solution I've been given is to play podcasts on Mobile app or Desktop app only for now.

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