Hey there,
Thanks for posting in the Community and sorry for the delayed reply. We've just stumbled upon this thread.
Has this happened again since the time of your post? We'd need specific device related information like brand/model and operating system.
It is also important to know if this experience is reproducible on other mobile devices aswell.
Have you also tried performing a clean reinstall of the app on your devices as described here?
Let us know how that went,
Cheers!
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