error instalacion

[polvorin31]

Una vez desistalada y borrado los archivos he recibo el mismo error a la ahora de installar.
no se pudo iniciar sesion error codigo17

[OscarDC]

Hey @polvorin31,

Thank you for reaching out to the Community and welcome. Hope you don't mind me replying in English, as that's the official language of the Community!

The error message you mentioned may indicate different issues depending on the device you're getting it from. We understand you've already tried a reinstall process, but to be sure that we're on the same page - did you use the steps for a clean reinstall mentioned in this article?

If so and the issue persists, since this error could be related to firewall restrictions of your antivirus, if you're having this error on a PC, make sure that Spotify is an exception in your firewall restrictions.

Also, check if you're connected to a VPN since this could be affecting the proper behavior of the app. If so, turn it off and try again.

If the issue persists, to have a better look at the issue you're mentioning, include in your next response the make, model and OS version of your device, along with the Spotify version you're currently running to continue investigating the case.

We'll be on the lookout.