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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1936 Views

0 replies

2 likes

  • 1936 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

148762 Views

83 replies

27 likes

  • 148762 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

134993 Views

294 replies

22 likes

  • 134993 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11221 Views

1 replies

6 likes

  • 11221 Views
  • 1 replies
  • 6 likes

Superuser Contribution Add to Queue not working when adding from Desktop but playing on Android

PlanPremiumCountryCroatiaDevicePC and Xiaomi Mi 9 LiteOperating SystemPC: Windows 10Phone: Android PieMy Question or IssueI am playing the music via my phone and adding the songs to my queue via my PC. The songs that I add to my queue are not visible...

Regular

Plan Premium Country Croatia Device PC and Xiaomi Mi 9 Lite Operating System PC: Windows 10 Phone: Android Pie My Question or Issue I am playing the music via my phone and adding the songs ...

hdejong

Visitor

2315 Views

11 replies

0 likes

  • 2315 Views
  • 11 replies
  • 0 likes

[Windows][Desktop] Spotify-created playlists playing in random order

PlanPremiumCountryUnited StatesDevicePCOperating SystemWindows 10 Pro 21H2My Question or IssueSpotify-created playlists are playing songs in a random order. (No, shuffle is not turned on. I checked several times.)If I turn shuffle on, I can see the s...

Newbie

Plan Premium Country United States Device PC Operating System Windows 10 Pro 21H2 My Question or Issue Spotify-created playlists are playing songs in a random order. (No, shuffle is not...

Amay

Spotify Star

452 Views

1 replies

0 likes

  • 452 Views
  • 1 replies
  • 0 likes

Superuser Contribution Aplicación de escritorio - Bugs

PlanPremiumCountryMaxicoOperating SystemWindows My Question or IssueAl abrir el baner para amigos de Facebook no hay forma de regresar a la vista de amigos, incluso no se muestran los amigos que sigues ni lo que están escuchando.

Newbie

Plan Premium Country Maxico Operating System Windows   My Question or Issue Al abrir el baner para amigos de Facebook no hay forma de regresar a la vista de amigos, incluso no se muestra...

OscarDC

Moderator

504 Views

1 replies

0 likes

Bugs issues
escritorio
Win10
  • 504 Views
  • 1 replies
  • 0 likes

Spotify podcasts only play on alphabetical order

PlanFree Operating SystemWindows 11 My Question or Issue My spotidy podcasts only play on alphabetical order, I have tried sorting it chronologically back and forth, troubleshooting/clearing app data, and reinstalled many times.

Newbie

Plan Free   Operating System Windows 11   My Question or Issue   My spotidy podcasts only play on alphabetical order, I have tried sorting it chronologically back and forth, tr...

166 Views

0 replies

0 likes

  • 166 Views
  • 0 replies
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Superuser Contribution How to disable autoplay after album ends?

Whenever I click play on an album, after the last song, Spotify just moves on to something similar instead of ending play. I want it to stop at the end of the album. I'm not seeing any way to stop this other than adding the album to its own playlist,...

Music Fan

Whenever I click play on an album, after the last song, Spotify just moves on to something similar instead of ending play. I want it to stop at the end of the album. I'm not seeing any way to stop th...

jako479

Casual Listener

25878 Views

11 replies

4 likes

  • 25878 Views
  • 11 replies
  • 4 likes

Superuser Contribution How can I control iOS and Android Spotify volume from Windows 10 or the browser?

PlanPremium Devices(Windows 10, iOS, Android 12) Expected ResultWhen using Spotify Connect, I would expect to control the connected device's volume. For example, when controlling my iPad with the Windows 10 Spotify app, I would expect a way to contro...

Newbie

Plan Premium   Devices (Windows 10, iOS, Android 12)   Expected Result When using Spotify Connect, I would expect to control the connected device's volume. For example, when controll...

Katerina

Spotify Legend

1420 Views

1 replies

1 likes

  • 1420 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution New computer with Windows 11.

PlanFree/PremiumCountryUSA Device Lenovo PC(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 11(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen playing albums Spotify shuffles songs without the shuffle being a...

Casual Listener

Plan Free/Premium CountryUSA   Device  Lenovo PC (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating SystemWindows 11 (iOS 10, Android Oreo, Windows 10,etc.)   ...

OscarDC

Moderator

960 Views

4 replies

0 likes

windows 11
  • 960 Views
  • 4 replies
  • 0 likes

Songs skipping/pausing on their own

PlanPremiumCountryEstoniaDeviceComputeOperating SystemWindows 10 My Question or IssueI've owned Spotify premium for 1.5 years now and haven't run into this problem yet. Couple days ago I got on my usual playlist and started to listen to music. Sudden...

Newbie

  Plan Premium Country Estonia Device Compute Operating System Windows 10   My Question or Issue I've owned Spotify premium for 1.5 years now and haven't run into this problem ye...

AdamDamon

Spotify Star

603 Views

1 replies

0 likes

  • 603 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Page Looks Larger

PlanFreeCountryIndonesiaOperating SystemWindows 10 My Question or Issue For some apparent reason my Spotify looks bigger than usual? I don't know if it's from Spotify itself but it looks out of touch and can be annoying for me with it's unappalling d...

Roadie

  Plan Free Country Indonesia Operating System Windows 10   My Question or Issue   For some apparent reason my Spotify looks bigger than usual? I don't know if it's from Spot...

Alex

Spotify Legend

749 Views

1 replies

0 likes

  • 749 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify blend

I recently learnt that I can't make a Spotify blend on desktop. I wanted to ask if I could make it on mobile and be able to view it on desktop.PlanPremiumCountry DeviceLaptopOperating System(Windows 10

Newbie

I recently learnt that I can't make a Spotify blend on desktop. I wanted to ask if I could make it on mobile and be able to view it on desktop. Plan Premium Country   Device Laptop Operat...

Vasil

Moderator

2357 Views

3 replies

2 likes

  • 2357 Views
  • 3 replies
  • 2 likes

Solved!! Windows 10 Spotify Keeps Saying Songs Aren't Playable or Crashes

PlanPremiumCountryUnited StatesDevicePCOperating SystemWindows 10 My Question or IssueHi, I've never posted a question on this forum but after searching online and trying multiple approaches I'm still having the same issue. I also didn't see any othe...

Casual Listener

  Plan Premium Country United States Device PC Operating System Windows 10   My Question or Issue Hi, I've never posted a question on this forum but after searching online and tr...

GavinK97

Casual Listener

2458 Views

5 replies

7 likes

  • 2458 Views
  • 5 replies
  • 7 likes

Superuser Contribution Can't play a single song from elsewhere while retaining current queue

PlanPremiumCountryUKOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi,I've noticed recently a change in the functionality of selecting songs and retaining my queue. Whereas in the past, I could hit play on any individual ...

Newbie

Plan Premium Country UK Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, I've noticed recently a change in the functionality of selecting songs a...

Alex

Spotify Legend

538 Views

1 replies

0 likes

  • 538 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution On album track transition only: "Spotify can’t play this right now if you have the file on your ..."

PlanPremiumCountryCanadaDeviceDell XPS DesktopOperating SystemWindows 10 Pro 21H1 My Question or IssueWhile playing an album, between track transitions, I will receive the message "Spotify can’t play this right now if you have the file on your comput...

Casual Listener

Plan Premium Country Canada Device Dell XPS Desktop Operating System Windows 10 Pro 21H1   My Question or Issue While playing an album, between track transitions, I will receive the me...

Ver

Spotify Legend

1556 Views

9 replies

6 likes

  • 1556 Views
  • 9 replies
  • 6 likes

Superuser Contribution Songs are greyed out for no good reason and I'm sick of it

PlanPremiumCountryFinlandDeviceDesktopOperating SystemWindows 10 My Question or IssueSpotify greys out songs on my playlists for no good reason. The songs ARE available in my country, that's not the problem. When I click on the song on my playlist, i...

Casual Listener

Plan Premium Country Finland Device Desktop Operating System Windows 10   My Question or Issue Spotify greys out songs on my playlists for no good reason. The songs ARE available in my...

Yordan

Moderator

501 Views

1 replies

0 likes

  • 501 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Your Library] Desktop Custom save location memory/remembered for device

Having the desktop app remember the change to the song save location on my desktop pc upon reauthentication, because when I had the app ask me to log in again it did not. This is a problem for me and others who maybe out there who have a smaller driv...

Newbie

Having the desktop app remember the change to the song save location on my desktop pc upon reauthentication, because when I had the app ask me to log in again it did not. This is a problem for me and...

Alex

Spotify Legend

420 Views

1 replies

0 likes

Desktop
Your Library
  • 420 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files disappearing after search

PlanPremium CountryUS DevicePC Operating SystemWindows 10 My Question or IssueWhen searching local files, if there are no matching results, it shows the screen that says to go to settings to add source for local files (see attached image). If I backs...

Casual Listener

Plan Premium   Country US   Device PC   Operating System Windows 10   My Question or Issue When searching local files, if there are no matching results, it shows the ...

Eni

Moderator

7681 Views

30 replies

1 likes

Desktop (Windows)
local files issues
Local files on Windows 10
  • 7681 Views
  • 30 replies
  • 1 likes

Re: The New Desktop App

I have an issue. On the Windows version of Spotify Desktop, I have Alphabetically all my playlists. .. but on my iPhone Spotify app, my playlists won't change. I have log out and log back in. I have Google all the trick. My playlists will not change ...

Casual Listener

I have an issue.    On the Windows version  of Spotify Desktop, I have Alphabetically all my playlists.  .. but on my iPhone Spotify app,  my playlists won't change. ...

MattSuda

Spotify Star

626 Views

2 replies

1 likes

  • 626 Views
  • 2 replies
  • 1 likes

Superuser Contribution [Desktop][Browse] Sub directories for playlist

Please create sub-directories possibilities to gather playlists together. I do have around 80 Playlists and it would be great to be able to group some of them.

Casual Listener

Please create sub-directories possibilities to gather playlists together. I do have around 80 Playlists and it would be great to be able to group some of them. 

Yordan

Moderator

348 Views

1 replies

0 likes

Browse
Desktop
  • 348 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Help, Application not playing anything at all

I had no problems up until recently where Spotify for whatever reason doesn't want to play any of my music. For any song I play, it says Spotify can't play it right now and to import the file. I've tried playing MP3s from local files as well, only fo...

Casual Listener

I had no problems up until recently where Spotify for whatever reason doesn't want to play any of my music. For any song I play, it says Spotify can't play it right now and to import the file. I've t...

Not applicable

940 Views

4 replies

0 likes

Windows
  • 940 Views
  • 4 replies
  • 0 likes

Superuser Contribution Desktop app doesn't scroll up when moving song to the top

While reported as fixed here, it's still not possible to drag tracks upwards in a playlist on the desktop app if you want to manually rearrange them. When reaching the edge of the current view, the playlist does not scroll up to allow the rearrangeme...

Regular

While reported as fixed here, it's still not possible to drag tracks upwards in a playlist on the desktop app if you want to manually rearrange them.   When reaching the edge of the curre...

Eni

Moderator

1665 Views

3 replies

1 likes

Troubleshooting
  • 1665 Views
  • 3 replies
  • 1 likes