music won't play on laptop

[cjthomas23]

music won't play now on my laptop.  It use to but today it won't.  

What's the deal.

[Peter · Accepted solution]

Hey @cjthomas23.

Thanks for reaching out on the Community! We'll be glad to help you out 🙂

I know this sounds obvious, but would you mind performing a clean reinstall by following the steps outlined here and then restarting your laptop? This can solve many common problems that our users experience.

Could you also provide us with your Spotify app version? You can find this in the three-dots menu (top-left corner) > Help > About Spotify.

Let us know how it goes! We'll be right here if you need us 🙂