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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Superuser Contribution Certain Podcasts will not play on Desktop, no issue on phone.

PlanPremiumCountryUSDevice(iPhone 8 works without issue, Dell Laptop with google chrome only plays select) Operating SystemWindows 10 My Question or Issue A handful of Podcasts are not playing on desktop, despite having no issues playing from a phone...

  • Casual Listener
  • Plan Premium Country US Device (iPhone 8 works without issue, Dell Laptop with google chrome only plays select)  Operating System Windows 10   My Question or Issue   A handf...
  • Eni
  • Moderator
  • 176 Views
  • 1 replies
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  • Podcasts
  • 176 Views
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Superuser Contribution Podcast play order

When I listen to podcasts I listen to the oldest unplayed episode.When I'm done Spotify comes up with this brilliant idea, "How about i play and older episode that he has already heard, instead of the next episode of the podcast" Can someone explain ...

  • Newbie
  • When I listen to podcasts I listen to the oldest unplayed episode. When I'm done Spotify comes up with this brilliant idea, "How about i play and older episode that he has already heard, instead of ...
  • Novy
  • Moderator
  • 341 Views
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  • 341 Views
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Superuser Contribution Unlink songs!!

I've had 30,000 songs from my local library added to my home Win 10 desktop Spotify for ages.. Sometimes I use this library for select songs that I sync to my Android phone over the same wireless network. Today at work, on the web client and where I ...

  • Casual Listener
  • I've had 30,000 songs from my local library added to my home Win 10 desktop Spotify for ages.. Sometimes I use this library for select songs that I sync to my Android phone over the same wireless net...
  • Khuntza
  • Casual Listener
  • 160 Views
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  • 160 Views
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Superuser Contribution Release radar not updating

My release radar hasnt updated since jan 15th 2021. i have tried to do a clean install as recommended but it didnt help. i use spotify regular, i add new bands and new songs regular and i use my release radar weekly, or at least i did until 15th jan ...

  • Visitor
  • My release radar hasnt updated since jan 15th 2021. i have tried to do a clean install as recommended but it didnt help. i use spotify regular, i add new bands and new songs regular and i use my rele...
  • Novy
  • Moderator
  • 138 Views
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  • 138 Views
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Superuser Contribution Covers for Local songs

PlanPremiumCountryGreeceOperating SystemWin10 My Question or IssueI've been trying for several hours to add icons, covers, or whatever the right term is, to a number of local songs on Spotify. I put covers to all the songs, one by one, using tagscann...

  • Casual Listener
  •   Plan Premium Country Greece Operating System Win10   My Question or Issue I've been trying for several hours to add icons, covers, or whatever the right term is, to a number of ...
  • Jeremy
  • Moderator
  • 150 Views
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  • 150 Views
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Superuser Contribution My windows application goes black

PlanPremiumCountrySwedenDevicePCOperating SystemWindows 10 My Question or IssueMy windows application GUI is black.I am able to start to play music by clicking play on the spotify icon in the task bar. Then I can control this spotify session through ...

  • Regular
  • Plan Premium Country Sweden Device PC Operating System Windows 10   My Question or Issue My windows application GUI is black. I am able to start to play music by clicking play on the ...
  • Eni
  • Moderator
  • 181 Views
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  • 1 likes
  • Other
  • 181 Views
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Superuser Contribution Spotify stops responding and requires force quit

PlanPremiumCountryUSADeviceDesktop PCOperating SystemWindows 10 Pro 20H2 My Question or IssueHi - I have been getting errors in spotify where the program responds, but nothing actually works. Search shows no results, play button does not work, cannot...

  • Casual Listener
  •   Plan Premium Country USA Device Desktop PC Operating System Windows 10 Pro 20H2   My Question or Issue Hi - I have been getting errors in spotify where the program responds, bu...
  • Novy
  • Moderator
  • 281 Views
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  • 281 Views
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Superuser Contribution Why some songs are not visible or hidden in Spotify app and web both ??

Why some songs are not visible or hidden in Spotify app and web both ?? even many are from Indian artist still its not showing? example like this and many are like i used to listen before then it went hidden laterFrom indiausing Premium Yearly member...

  • Regular
  • Why some songs are not visible or hidden in Spotify app and web both ?? even many are from Indian artist still its not showing? example like this and many are like i used to listen before then it wen...
  • CarlosE
  • Moderator
  • 216 Views
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  • 216 Views
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Superuser Contribution History Crashing

PlanPremiumCountryItalyDeviceASUS N552VWOperating SystemWindows 10 My Question or IssueHello, when opening Spotify history on desktop, it crashes, and goes back to home. Other issue I have is that history does not sync between mobile and desktop.Than...

  • Visitor
  • Plan Premium Country Italy Device ASUS N552VW Operating System Windows 10   My Question or Issue Hello, when opening Spotify history on desktop, it crashes, and goes back to home. &nb...
  • Alex
  • Moderator
  • 157 Views
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  • 157 Views
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Solved!!Superuser Contribution Spotify's latest update on PC crashes my system

PlanPremium DuoCountryIndiaOperating SystemWindows 10 Pro My Question or IssueThe latest update on PC and Windows Store platforms causes immense lag in my PC. A part of a song starts playing in a loop and the cursor doesn't move at all or moves at a ...

  • Regular
  • Plan Premium Duo Country India Operating System Windows 10 Pro   My Question or Issue The latest update on PC and Windows Store platforms causes immense lag in my PC. A part of a song st...
  • Ver
  • Moderator
  • 850 Views
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  • 850 Views
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Delete new UI Desktop update

PlanFreeCountry Italy DevicePCOperating SystemWindows 10 My Question or IssueI have some errors with new UI Desktop:- I can't load main page (There is some red errors)- I haven't recently played song (I can't sync my song across other devices and it ...

  • Not applicable
  • Plan Free Country Italy   Device PC Operating System Windows 10   My Question or Issue I have some errors with new UI Desktop: - I can't load main page (There is some red error...
  • Luan
  • Spotify Star
  • 446 Views
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  • Windows
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Superuser Contribution Spotify taking up alot of space.

My Question or IssueI need some help. spotify is for some reason taking up 46 gbs on my ssd which to me seems like a lot? mercury files are taking up 27 gbs, data is taking up 9.1 gbs and then browser is taking up 8.8. Then there are other smaller fi...

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  • Newbie
  •   My Question or Issue I need some help. spotify is for some reason taking up 46 gbs on my ssd which to me seems like a lot? mercury files are taking up 27 gbs, data is taking up 9.1 gbs and t...
  • Ivan
  • Spotify Legend
  • 364 Views
  • 1 replies
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  • PC
    problem
    space
    Spotify
    SSD
    storage
    Windows 10
  • 364 Views
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Superuser Contribution Playback keeps pausing randomly and frequently on PC and Android

PlanPremiumCountryCanada DeviceSamsung S10e & PCOperating SystemAndroid 10 / Window 7Spotify version on PC: 1.1.51.382.g8e3b11edSpotify version on Android: 8.5.96.936 My Question or IssueI recently signed up for premium family and my audio keep pausi...

  • Newbie
  • Plan Premium Country Canada  Device Samsung S10e & PC Operating System Android 10 / Window 7 Spotify version on PC: 1.1.51.382.g8e3b11ed Spotify version on Android: 8.5.96.936 ...
  • Alex
  • Moderator
  • 154 Views
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  • 154 Views
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Superuser Contribution Spotify skipping songs, then pausing, immediately after I press play.

PlanPremiumCountryUK DevicePCOperating SystemWindows 10 My Question or IssueAs soon as I play any songs on PC, Spotify instantly pauses, if I press play again it just skips to the next song and pauses again. No sound is played at all during this.I've...

  • Casual Listener
  • Plan Premium Country UK  Device PC Operating System Windows 10   My Question or Issue As soon as I play any songs on PC, Spotify instantly pauses, if I press play again it just sk...
  • Mihail
  • Spotify Legend
  • 165 Views
  • 3 replies
  • 0 likes
  • 165 Views
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Solved!!Superuser Contribution Not working Desktop Player

PlanPremiumCountrySouth KoreaDevicePCOperating SystemWindows 10 My Question or Issue(The grammar may be incorrect using a translator. I ask for your understanding)As Spotify entered Korea, it made a premium payment immediately, logged out of the desk...

  • Newbie
  • Plan Premium Country South Korea Device PC Operating System Windows 10   My Question or Issue (The grammar may be incorrect using a translator. I ask for your understanding) As S...
  • Alex
  • Moderator
  • 344 Views
  • 2 replies
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  • 344 Views
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Superuser Contribution I can't solve "Error code: accesspoint:19"

PlanFreeCountrySouth KoreaDeviceLaptopOperating SystemWindows 10 My Question or IssueI think my recent change in country settings caused this error. I can't log into my desktop app while I can in my browser and my phone. I have tried reinstalling spo...

  • Visitor
  • Plan Free Country South Korea Device Laptop Operating System Windows 10   My Question or Issue I think my recent change in country settings caused this error. I can't log into my deskt...
  • Alex
  • Moderator
  • 3409 Views
  • 5 replies
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  • Account
    Free
    Login
  • 3409 Views
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[Desktop] Fix Low Volume Issue

Using my computer, if I lower the volume via Windows, everything is fine - the volume simply gets lower. Doing a little research I found out that the volume change is digital, and will degrade your audio's bit depth.The first(left) clip is low volume...

  • Regular
  • Using my computer, if I lower the volume via Windows, everything is fine - the volume simply gets lower. Doing a little research I found out that the volume change is digital, and will degrade y...
  • Drakorex
  • Visitor
  • 215 Views
  • 2 replies
  • 1 likes
  • Desktop
  • 215 Views
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Superuser Contribution Duo Select a Device not working with desktop?

PlanPremiumCountryUSDeviceDesktop / iPhoneOperating SystemWindows 10, iOSMy Question or IssueMy wife and I use Spotify Duo. We have the speakers hooked up to a computer, windows 10, with spotify desktop. We play music from our phones using the Spotif...

  • Casual Listener
  • Plan Premium Country US Device Desktop / iPhone Operating System Windows 10, iOS My Question or Issue My wife and I use Spotify Duo. We have the speakers hooked up to a computer, windows 10,...
  • Ivan
  • Spotify Legend
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Superuser Contribution Friend Feed not Updating

Hello, I have Spotify premium and am using it on Desktop for Windows 10 and am having the issue of being unable to see Friend Feed Activity. I tried following some other posts for their solutions but nothing has worked. I have version 1.1.51.382.g8e3...

  • Visitor
  • Hello, I have Spotify premium and am using it on Desktop for Windows 10 and am having the issue of being unable to see Friend Feed Activity. I tried following some other posts for their solutions but...
  • AndresM
  • Moderator
  • 1077 Views
  • 17 replies
  • 2 likes
  • 1077 Views
  • 17 replies
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Solved!!Superuser Contribution Missing song icons in playlist, but they show up in the spotify web player. Just not windows app.

PlanPremiumCountry DevicePCOperating SystemWindows 10 My Question or IssueSo, the icons for songs in the windows player don't really show up in my playlists, but they do in the Spotify web player is it designed in this way? cause I'm not really sure....

  • Casual Listener
  • Plan Premium Country   Device PC Operating System Windows 10   My Question or Issue So, the icons for songs in the windows player don't really show up in my playlists, but they do...
  • karambitdope
  • Casual Listener
  • 697 Views
  • 2 replies
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  • 697 Views
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