"Spotify can't play this right now. If you have the file on your computer you can import it."

Solved!
Reply

"Spotify can't play this right now. If you have the file on your computer you can import it."

suicidegrrrl
Casual Listener

Plan

Free

Country

 Canada

Device

Dell laptop c. 2015

Operating System

Windows 10

 

My Question or Issue

 Spotify gives me the error message "Spotify can't play this right now. If you have the file on your computer you can import it." when I try to play any song from a certain album (TeenWitch by BONES). It has happened at least 4 times between opening and closing the app. I have the album downloaded as well and it is imported to spotify. Is this album being censored by spotify? I am allowing explicit songs and have good connection. Everything else works. Let me know if this is the wrongsection/forum.

4 ACCEPTED SOLUTIONS

Accepted Solutions
Solution!

Re: "Spotify can't play this right now. If you have the file on your computer you can import it

Keanu_C
Rock Star 8
Rock Star 8

Hmmm.... i checked to make sure that songs were available in your region and it is so im not sure whats going on.  However another thing you could try is delete local file cache. To do this go to %appdata% > roaming > Spotify > User > Your Account Name > delete Local-Files.   Also make sure that you are closed out of Spotify before doing this so then when you launch Spotify again it would already be corrected. 

 

Let me know how it goes!
Keanu_C

Keanu_CRock Star 8
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Solution!

Re: "Spotify can't play this right now. If you have the file on your computer you can import it

Mike_van_esch
Newbie

Okay, so incase that didn't work for you, as it didn't for me, I found another solution.

Open control panel and go to Hardware and Sound>Sound. Click on your default device and open properties>Advanced. Then change the format to something higher or lower. After pressing 'Apply' My Spotify worked again. (After it worked, set your quality to the highest it can go, better audio quality and all)

View solution in original post

Step 2.png
Step 3.png
Step 4.png
Solution!

Re: "Spotify can't play this right now. If you have the file on your computer you can import it

newbie1966
Casual Listener

I know it doesn't make a lot of sense on the face of things, but try changing your speaker output. (on your system)

View solution in original post

Solution!

Re: "Spotify can't play this right now. If you have the file on your computer you can import it

LuckasKings
Visitor
If anyone still wondering here, like me, and tried all methods here and none resolved. It was so simple which made me think I'm the dumbest person in the world.

Windows Settings > System > Sound > Advanced Sound Options > App Volume and Device Preferences.

If Spotify isn't showing, try to play anything. If showing in the list, check if the "Output" box is selected with the your Output device you are using (Headset, speakers, TV, etc.). Mine was blank, I switched to my Headset and it solved.

Best regards from Brazil

Lucas L. C. Reis

View solution in original post

172 Replies

Re: "Spotify can't play this right now. If you have the file on your computer you can import it

Keanu_C
Rock Star 8
Rock Star 8

Hey @suicidegrrrl Welcome to the Spotify Community!

 

Try disabling hardware acceleration in your settings. To find this go to Settings >  Scroll Down and Selected Advanced Settings > Then scroll down and disabled hardware acceleration. 

 

Let me know how it goes!

Keanu_C

Keanu_CRock Star 8
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: "Spotify can't play this right now. If you have the file on your computer you can import it

suicidegrrrl
Casual Listener
This did not solve it. I disabled hardware accelerators, restarted: still
same message. Turned back on, restart: same message. Every other song
works; it is only this album (TeenWitch - BONES). Is it blacklisted or
something?
Solution!

Re: "Spotify can't play this right now. If you have the file on your computer you can import it

Keanu_C
Rock Star 8
Rock Star 8

Hmmm.... i checked to make sure that songs were available in your region and it is so im not sure whats going on.  However another thing you could try is delete local file cache. To do this go to %appdata% > roaming > Spotify > User > Your Account Name > delete Local-Files.   Also make sure that you are closed out of Spotify before doing this so then when you launch Spotify again it would already be corrected. 

 

Let me know how it goes!
Keanu_C

Keanu_CRock Star 8
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Re: "Spotify can't play this right now. If you have the file on your computer you can import it

suicidegrrrl
Casual Listener

Thanks that seemed to do it.

Re: "Spotify can't play this right now. If you have the file on your computer you can import it

Keanu_C
Rock Star 8
Rock Star 8

Perfect im glad i could be of assistance! 

 

Happy Listening
Keanu_C

Keanu_CRock Star 8
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: "Spotify can't play this right now. If you have the file on your computer you can import it

Zorglubb
Regular

Hi.. Many thanks for the solution.. however it did only work after deleting/renaming the local-files.bnk in all accounts in the Spotify Users folder !!

In my case this "thing" happened right after shutting down the TV connected to my PC via HDMI while playing !! - There should not be any connection between the two.. but who knows whats cooking 🙂

Re: "Spotify can't play this right now. If you have the file on your computer you can import it

l4zyl4dy
Newbie

I have the same problem on my windows PC but can't get anything to play at all! I get this error message for everything from downloaded albums to Daily Mix selections.

The same account works fine on my ipad or phone app though. Any ideas?

Re: "Spotify can't play this right now. If you have the file on your computer you can import it

Zorglubb
Regular

Hi.. this is a local PC issue.. pls. start with Keanu_C's solution, scroll bit up. "

"Hmmm.... i checked to make sure that songs were available in your region and it is so im not sure whats going on.  However another thing you could try is delete local file cache. To do this go to %appdata% > roaming > Spotify > User > Your Account Name > delete Local-Files.   Also make sure that you are closed out of Spotify before doing this so then when you launch Spotify again it would already be corrected."

If it does not work.. then do what solved my thing... If you have more files in the User folder.. open all of them and delete or rename the 'Local-files.bnk'  if you need detailed description.. and the location is different depending on your Windows version.. to find it.. open File explorer.. click "This PC" in the list on the left (C/: drive) then in the right-hand upper corner is a search window.. type in it .bnk and hit enter.. you shuld get bunch of files.. locate the  one having 'local-files.bnk' get your mouse pointer over it.. right click and find, (close to bottom), "open file location" in the list that appears and you are there.. PLS. note.. if you have more thant one location for Spotify 'local-files.bnk' you have to delete or rename all of them.. Important shut down Spotify before you do this...  renaming can be like this.. local-file_bnk.xxx Rest should be clear. Hopfully this solves your issjú 😉

Re: "Spotify can't play this right now. If you have the file on your computer you can import it

limitlesslive
Newbie

Where do you find this info on a mac? I cannot seem to find it and I am having this same issue.

SUGGESTED POSTS