"Spotify can't play this right now. If you have the file on your computer you can import it."

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"Spotify can't play this right now. If you have the file on your computer you can import it."

LKins
Casual Listener

Plan

Premium

Operating System

Windows 10

 

My Question or Issue

So I have been getting this error when trying to play music from the Spotify Music App on my desktop. I have followed all of the different advice on each of the previous threads on this topic but nothing works! I even tried using the webplayer after uninstalling the app but that also has the same problem (minus the error pop-up)!

 

Does anyone know how this problem can be fixed?

 

So frustrating :(

12 Replies

Re: "Spotify can't play this right now. If you have the file on your computer you can import it

chrismurray
Composer

maybe try delete / clear the cache? 

 go to %appdata% > roaming > Spotify > User > Your Account Name > delete Local-Files.   Also make sure that you are closed out of Spotify before doing this so then when you launch Spotify again it would already be corrected

 

If that doesn't work , then try re install the software completely 

WINDOWS

  1. Close Spotify
  2. Go to the Control Panel.
  3. Click Programs and Features.
  4. Select Spotify in the list and click uninstall.
  5. Follow the instructions on the screen.
  6. Download and install Spotify.

WINDOWS 10

  1. Open Spotify and click File in the menu bar. Select Exit.
  2. Click the Start button. Select Settings.
  3. Open System.
  4. Click Apps & features, then select Spotify.
  5. Click Uninstall. Click Uninstall again in the pop-up to confirm.
  6. Download and install Spotify from the Windows Apps store.

Re: "Spotify can't play this right now. If you have the file on your computer you can import it

mashedtatoes
Casual Listener

There is no cache folder at that location for me. Tried uninstalling and reinstalling. The same thing is still happening. Spotify plays on my phone but if I try switching playback to my windows 10 desktop, it immediately displays the same error.

Re: "Spotify can't play this right now. If you have the file on your computer you can import it

chrismurray
Composer

Try this way to clear your cache 

  1. Click in the top-right corner of the desktop app and select Settings.
  2. Scroll down and click SHOW ADVANCED SETTINGS.
  3. Scroll down to Offline songs storage to see where your cache is stored. ...
  4. Go to that folder on your computer.
  5. Select and delete all the files in that folder.

Re: "Spotify can't play this right now. If you have the file on your computer you can import it

SadisticOfficer
Casual Listener

Didn't help

Re: "Spotify can't play this right now. If you have the file on your computer you can import it

mashedtatoes
Casual Listener

Deleted cache but still the problem persists. This started happening right after rebooting my desktop. I checked the windows update history and there were no updates installed during during the reboot. Spotify version is 1.1.10.540.gfcf0430f (Windows Store Version).

 

I'm guessing this is a UWP app since I downloaded the installer from their website and not from the windows store.

Re: "Spotify can't play this right now. If you have the file on your computer you can import it

SadisticOfficer
Casual Listener

still the same proplem done this 5 times alderedy

Re: "Spotify can't play this right now. If you have the file on your computer you can import it

LKins
Casual Listener

I was talking to the help centre via the web chat and they still could not resolve this. Ended up downloading an older version of the app from filehorse.com and that worked.

Re: "Spotify can't play this right now. If you have the file on your computer you can import it

SadisticOfficer
Casual Listener

thx it worked

Re: "Spotify can't play this right now. If you have the file on your computer you can import it

mashedtatoes
Casual Listener

But when the app auto updates to the current version, chances are the issue will come up again.

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