"We can't play this until you allow this track in the Spotify phone app" issue.

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"We can't play this until you allow this track in the Spotify phone app" issue.

Regular

Plan

Free

Country

America

Device

Inspiron 15 7000 Gaming

Operating System

Windows 10

 

My Question or Issue

So, I click play on the song, it doesn't play and that message shows up at the top in a blue box. Before, the song was greyed out. Now I get this message. It isn't greyed out now.

2 ACCEPTED SOLUTIONS

Accepted Solutions
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Re: "We can't play this until you allow this track in the Spotify phone app" issue.

Regular

Okay, so I found it on my phone it had the red negative thingy next to it. I pressed it and now I can play it. That's the hide song button? I 100% am absolutely sure I didn't press it. I love this song. I'm just puzzled on how that could happen. I'm happy I can listen to it now. Thanks for trying, sorry for wasting your time. 

-Me, Blacknin833

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Re: "We can't play this until you allow this track in the Spotify phone app" issue.

Regular

Oh man this has been bugging me for ages. I finally figured out why this didn't work for me and why none of the 'fixes' worked.

 

I also didn't see any 'allow to play this' option on any of the songs i couldnt play. I figured out that this is due to the entire artist somehow being blocked from playing.

 

If you search for your artist and then show the artist page, in the top right you again have the three dots to indicate options. Here I finally found this weird option that shouldn't be a feature anyway.

 

Hope this helps anyone out there!

 

Screenshot_20191024-140737.jpg

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18 Replies
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Re: "We can't play this until you allow this track in the Spotify phone app" issue.

Rock Star 21
Rock Star 21

Hey @Blacknin833 , thanks for writing!

 

Is this song a local file? Does it happen with other songs as well?

 

Do you get this message when you try to play it on your phone?

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.
Highlighted
Solution!

Re: "We can't play this until you allow this track in the Spotify phone app" issue.

Regular

Okay, so I found it on my phone it had the red negative thingy next to it. I pressed it and now I can play it. That's the hide song button? I 100% am absolutely sure I didn't press it. I love this song. I'm just puzzled on how that could happen. I'm happy I can listen to it now. Thanks for trying, sorry for wasting your time. 

-Me, Blacknin833

View solution in original post

Highlighted

Re: "We can't play this until you allow this track in the Spotify phone app" issue.

Rock Star 21
Rock Star 21

Hey @Blacknin833 , I'm glad you could solve the issue.

 

Let me know if you have any other questions!

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: "We can't play this until you allow this track in the Spotify phone app" issue.

Visitor

Where do you find the red minus on your phone?

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Re: "We can't play this until you allow this track in the Spotify phone app" issue.

Rock Star 21
Rock Star 21

Hey @kevinsimpson_,

 

In your phone, choose a playlist created by you, then tap the three dotted icon on the top right corner and then choose Edit.

 

You'll see the red minus icons on the left side of the songs.

 

Let me know if you need further help!

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: "We can't play this until you allow this track in the Spotify phone app" issue.

Visitor

Hi!

 

I'm having the same issue where the message pops up in a blue box on top but I can't find a red negative sign anywhere. The only one I can find is the delete sign when I edit my playlist but that just deletes the song from my playlist, it doesn't play the actual song.

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Re: "We can't play this until you allow this track in the Spotify phone app" issue.

Rock Star 21
Rock Star 21

Hey @starbursts523, thanks for writing.

 

What's your device and OS?

 

Have you tried reinstalling the app? 

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: "We can't play this until you allow this track in the Spotify phone app" issue.

user-removed
Not applicable

I don't understand why every site I look at claims "solved" but I cannot accomplish what others are. There is no red dash, only a delete song icon. Swiping right does not like the song or even do anything at all.
Android, latest OS, LG V30 smarphone and, of course, the PC won't play the song which is how this all started in the first place.
I have removed all traces of the app, rebooted the phone, hard reset the phone, and then reinstalled but nothing has changed. I'm still having the issue.

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Re: "We can't play this until you allow this track in the Spotify phone app" issue.

Newbie

Maybe a screen capture? Because, NO, we don't find the red "whatever" that make the song unplayable

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