something went wrong

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something went wrong

raw3
Visitor

Plan

Premium

Country

israel

Device

windows 10

Operating System

windows 10

 

My Question or Issue

since yesterday everytime i try to open the spotify app it says something went wrong , even though the internet connection is not a problem , and i didn't face this problem before.

furthermore my friends activity isn't updating what they are listening to , it's showing me what they listened to days ago , considering the fact that they are active. 

i tried everything to fix it and i need help asap 

thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Jeremy
Moderator
Moderator

Hey there @raw3,

 

Thank you for reaching out to us here in the Community. We're happy to help.

 

We suggest that you perform a clean reinstall of the app. This is different from a quick reinstall and could be helpful to get rid of any cached files that might be causing trouble. 

 

The Friend Activity can sometimes experience minor delays, but if it’s not updated in over a week the following can help fix it:

We'll keep an eye out for your reply.

 

Cheers!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

View solution in original post

1 Reply
Solution!

Jeremy
Moderator
Moderator

Hey there @raw3,

 

Thank you for reaching out to us here in the Community. We're happy to help.

 

We suggest that you perform a clean reinstall of the app. This is different from a quick reinstall and could be helpful to get rid of any cached files that might be causing trouble. 

 

The Friend Activity can sometimes experience minor delays, but if it’s not updated in over a week the following can help fix it:

We'll keep an eye out for your reply.

 

Cheers!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

View solution in original post

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