spotify can't play this song right now. if u have the file on your computer you can import it

[user-removed]

Plan

Free

Country

singapore

Device

oppo

Operating System Android 

My Question or Issue

spotify can't play this song right now. if u have the file on your computer you can import it i wanted to play my favourite song: in your atmosphere by john mayer and it showed me spotify can't play this song right now. if u have the file on your computer u can import it 

[OneByBoo]

Hey there @user-removed,

thanks for posting !

Can you please try and play this song on a different device to see if the same issue happens ?

Waiting on your update 😃

[user-removed]

ive tried and it doesnt work thanks for responding fast

[OneByBoo]

Hey there @user-removed,

thanks for the quick update!

Just so we can confirm, you've tried using your account on another device like a phone or another device and you're getting the same error ?

[user-removed]

accidently pressed solved and yes i have tried on my computer and my phone and they both do not work

[OneByBoo]

Hey @user-removed

Can you please make sure your Spotify app is updated accross devices ?

A clean reinstall can sometimes solve this sort of issue.

Let me know how it goes 😃

[user-removed]

on both devices or one of them?

[OneByBoo]

@user-removed,

Let's try reinstalling accross all devices used 😃

[user-removed]

alright ive tried and the problem remains, com now?

[user-removed]

ive deleted and reinstalled on my pc and phone still doesnt work

[user-removed]

i asked my friend if he could play this song and he was able to. mind you he was using a prenium account and so i asked a friend with no preniumand he couldent play it too. im a bit disappointed that you must have a prenium account to play some songs please double check this  the song name is  in your atmosphere by john mayer

[Peter]

Hey there,

Thanks for getting back to us!

Availability of music is usually based on your location - the type of subscription you have should not affect this.

Could you confirm that the friend with a Premium account has their account set to the same country as you?

Keep us posted 🙂