Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Discuss Spotify for Windows
PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...
Newbie
82708 Views
40 replies
68 likes
PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...
Visitor
785850 Views
503 replies
64 likes
There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c
Newbie
20953 Views
22 replies
6 likes
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
PlanFreeCountryUSDeviceHP Pavilion (Desktop)Operating SystemWindows 8.1 My Question or IssueI'm trying to play the contents of a playlist but from what it seems even when I click the download button and the green button appears on the left (indicatin...
Plan Free Country US Device HP Pavilion (Desktop) Operating System Windows 8.1 My Question or Issue I'm trying to play the contents of a playlist but from what it seems even when I c...
Composer
2954 Views
1 replies
0 likes
PlanFreeCountryUnited KingdomDeviceDesktop PCOperating SystemWindows 8.1 64-Bit, Spotify My Question or IssueAfter the reactivation of my Facebook connection to Spotify, my account username changed to random numbers (1112832207). If I log out, and lo...
Plan Free Country United Kingdom Device Desktop PC Operating System Windows 8.1 64-Bit, Spotify My Question or Issue After the reactivation of my Facebook connection to Spotify, my a...
299 Views
0 replies
0 likes
PlanPremiumCountryUSADeviceLenovo X1 carbon (6th gen)Operating SystemWindows 10 My Question or IssueFor some strange reason, Spotify will not remain paused unless I am playing a video. I will pause directly from the desktop application and within 15 ...
Plan Premium Country USA Device Lenovo X1 carbon (6th gen) Operating System Windows 10 My Question or Issue For some strange reason, Spotify will not remain paused unless I...
Casual Listener
3549 Views
13 replies
7 likes
I have a track that keeps playing itself when a completely different album. Typically, it starts after the first track of the album has been played. I have not selected it. The random track was played but this was weeks ago. Has anyone else experienc...
I have a track that keeps playing itself when a completely different album. Typically, it starts after the first track of the album has been played. I have not selected it. The random track ...
475 Views
0 replies
0 likes
CountryPolandDeviceHuawei P10 liteOperating System Windows 10 My Question or IssueFor about a week, my Spotify keeps turning ON by itself. Even during the phone calls. Also it connects with other devices, which are not even at my house. I can tell, b...
Country Poland Device Huawei P10 lite Operating System Windows 10 My Question or Issue For about a week, my Spotify keeps turning ON by itself. Even during the phone calls. Also ...
806 Views
0 replies
1 likes
PlanPremiumCountryGreeceDevicePC/LaptopOperating SystemWindows 10 My Question or IssueI was having issues with my old account so I canceled my subscription and made a new one. Everything seemed to be working correctly the first time I logged in, when...
Plan Premium Country Greece Device PC/Laptop Operating System Windows 10 My Question or Issue I was having issues with my old account so I canceled my subscription and made a new one...
Spotify Legend
1903 Views
8 replies
0 likes
On my artist page under "About" I see I have 18 followers. But when I click on my name (Profile) in the top right hand corner, under "Followers", it shows only one person. Is this because the other 17 chose to follow anonymously? If so, how can I fol...
On my artist page under "About" I see I have 18 followers. But when I click on my name (Profile) in the top right hand corner, under "Followers", it shows only one person. Is this because the other 1...
Casual Listener
859 Views
4 replies
0 likes
PlanFreeCountrysingaporeDeviceoppoOperating System Android My Question or Issuespotify can't play this song right now. if u have the file on your computer you can import it i wanted to play my favourite song: in your atmosphere by john mayer and it s...
Plan Free Country singapore Device oppo Operating System Android My Question or Issue spotify can't play this song right now. if u have the file on your computer you can im...
Spotify Legend
1282 Views
11 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am unable to play songs on webplayer on Chrome. I can't download the app as it is a works c...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am un...
Community Legend
443 Views
1 replies
0 likes
Have a problem on the laptop. ASUS Zenbook - Windows 10 Home Spotify closes completely without error message right away when I press Enter, after entering the correct password. If I write the wrong password I will get an error message as usual if the...
Have a problem on the laptop. ASUS Zenbook - Windows 10 Home Spotify closes completely without error message right away when I press Enter, after entering the correct password. If I write th...
Community Legend
551 Views
1 replies
0 likes
PlanFree Country DeviceMoto G4 Plus Operating SystemAndroid Oreo 8.1.0 My Question or IssueI am running Spotify on Windows 10, where I'm not able to see the songs favorited on my mobile device. But the songs favorited on the Windows app are reflected...
Plan Free Country Device Moto G4 Plus Operating System Android Oreo 8.1.0 My Question or Issue I am running Spotify on Windows 10, where I'm not able to see th...
Community Legend
366 Views
1 replies
0 likes
PlanPremium CountryMalaysia DeviceLaptop Window Operating SystemWindows 10 My Question or IssueRecently I tried to fix this problem from a lot of ways, but seems all can't work. I've tried the delete block in hosts file, but in my hosts file didn't a...
Plan Premium Country Malaysia Device Laptop Window Operating System Windows 10 My Question or Issue Recently I tried to fix this problem from a lot of ways, b...
Community Legend
433 Views
1 replies
0 likes
PlanPremiumCountryU.S.DevicePCOperating SystemWindows 10 My Question or IssueWhen playing a playlist clicking on the album art of the current song typically takes me to the item in the playlist so I can move/edit/etc the song. Today I have been exper...
Plan Premium Country U.S. Device PC Operating System Windows 10 My Question or Issue When playing a playlist clicking on the album art of the current song typically takes me to the i...
Casual Listener
528 Views
2 replies
0 likes
PlanPremiumCountryNetherlands DeviceWindows 10, AndroidOperating SystemWindows 10, Android My Question or IssueI bought the 1 euro for 3 months deal money went out of my bank account but i'm still having spotify free.
Plan Premium Country Netherlands Device Windows 10, Android Operating System Windows 10, Android My Question or Issue I bought the 1 euro for 3 months deal money went out of ...
Community Legend
459 Views
1 replies
0 likes
Why does Spotify say that there is no Internet connection when there is one (Windows)?Plan PremiumCountrySwedenDevicePC TabletOperating SystemWindows 10My Question or IssueWhy does Spotify say that there is no Internet connection when there is one (W...
Why does Spotify say that there is no Internet connection when there is one (Windows)? Plan Premium Country Sweden Device PC Tablet Operating System Windows 10 My Question or Issue Why ...
Roadie
594 Views
2 replies
0 likes
Tengo un problema en spotify y es este lo que pone en la imagen PlanFreeCountryspainDevice Operating System Windows 10 My Question or Issue
Tengo un problema en spotify y es este lo que pone en la imagen Plan Free Country spain Device Operating System Windows 10 My Question or Issue
292 Views
0 replies
0 likes
PlanFreeCountryTurkeyDeviceDell Latitude E5570Operating SystemWindows 10 My Question or IssueHello.I usually play songs from my own playlists. While playing a song, when i click on the picture of the album / song which on the left side of spotify des...
Plan Free Country Turkey Device Dell Latitude E5570 Operating System Windows 10 My Question or Issue Hello. I usually play songs from my own playlists. While playing ...
Spotify Legend
437 Views
1 replies
0 likes
PlanPremiumCountryBrazilDeviceDesktopOperating SystemWindows 10 My Question or IssueEvery time I play some games or even open other programs while the spotfy is open it automatically lowers the volume of other applications to almost zero. I have to l...
Plan Premium Country Brazil Device Desktop Operating System Windows 10 My Question or Issue Every time I play some games or even open other programs while the spotfy is open it autom...
385 Views
0 replies
0 likes
First of all really sorry if i wrote something wrong i still learning the language!!! Plan Premium. Country: Living and using in Canada(but the accoun was created in Brazil 2 years ago). Internet: Telus fiber 300 mb/s download and upload and Telus fi...
First of all really sorry if i wrote something wrong i still learning the language!!! Plan Premium. Country: Living and using in Canada(but the accoun was created in Brazil 2 years ago...
3995 Views
0 replies
0 likes
DevicePCOperating SystemWindows 10 My Question or Issue¡hola!He tenido un pequeño gran problema con la aplicación escritorio de Spotify, es simple: Cuando empiezo a reproducir música, ésta se detiene pasando los primeros 6 segundos.Pasados los 6 segu...
Device PC Operating System Windows 10 My Question or Issue ¡hola! He tenido un pequeño gran problema con la aplicación escritorio de Spotify, es simple: Cuando empiezo a reproducir músi...
2431 Views
0 replies
1 likes
