Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
PlanPremiumCountrySwedenDevicePCOperating SystemWindows 10 My Question or IssueUntil yesterday there was an always visible search bar at the top of the Spotify windows, next to the forward- and backward buttons. This morning it was gone. The only way...
Plan Premium Country Sweden Device PC Operating System Windows 10 My Question or Issue Until yesterday there was an always visible search bar at the top of the Spotify window...
Spotify Star
1125 Views
1 replies
0 likes
PlanFree/PremiumCountryFranceDeviceSamsung Galaxy S9Operating System My Question or IssueIt would be great to be able to filter by bpm songs within a playlist (or extract them to another playlist)
Plan Free/Premium Country France Device Samsung Galaxy S9 Operating System My Question or Issue It would be great to be able to filter by bpm songs within a playlist (or extra...
Community Legend
1732 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 7 professional(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueNothing plays on my desktop app! I am about to cancel Spotify. No matter what I have tried it does not want to play an...
Plan Premium Country USA Device Desktop Operating System Windows 7 professional (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Nothing plays on my desktop app! I ...
Community Legend
718 Views
3 replies
4 likes
why did you turn your once promising, unique streaming service into a huge, frustraing pile of cash grab **bleep**
why did you turn your once promising, unique streaming service into a huge, frustraing pile of cash grab **bleep**
Music Fan
813 Views
3 replies
0 likes
PlanPremiumCountryUSA Operating SystemAndroid Oreo, Windows 10) What happend to the Genre Radio Stations like the decades and rock? They still show up in my stations because I follow them, but are they going away totally? Is there going to be some ki...
Plan Premium Country USA Operating System Android Oreo, Windows 10) What happend to the Genre Radio Stations like the decades and rock? They still show up in my stati...
Visitor
2043 Views
2 replies
2 likes
PlanPremiumCountryUSADeviceLenovo X1 carbon (6th gen)Operating SystemWindows 10 My Question or IssueFor some strange reason, Spotify will not remain paused unless I am playing a video. I will pause directly from the desktop application and within 15 ...
Plan Premium Country USA Device Lenovo X1 carbon (6th gen) Operating System Windows 10 My Question or Issue For some strange reason, Spotify will not remain paused unless I...
Casual Listener
3326 Views
13 replies
7 likes
Plan - payingCountry - CanadaPlatform Device - every single one. For some some strange reason, just because I live in Canada my recommended Home shows French playlists - how do we get rid this? Or better question - how do we get rid of stuff I never ...
Plan - paying Country - Canada Platform Device - every single one. For some some strange reason, just because I live in Canada my recommended Home shows French playlists - how do we get ri...
571 Views
0 replies
0 likes
PlanPremiumCountryUKDevicePCOperating SystemWin 8.1 My Question or IssueHi I have crossfade disabled, yeat each song I play this week starts about 1 minute into the song, then drops about a minute from the end, then does the same on the next song. I ...
Plan Premium Country UK Device PC Operating System Win 8.1 My Question or Issue Hi I have crossfade disabled, yeat each song I play this week starts about 1 minute int...
Casual Listener
539 Views
2 replies
1 likes
PlanPremiumCountryUnited KingdomDeviceWindows PCOperating SystemWindows 10My Question or IssueSo recently my Spotify has started to pause songs randomly while I am playing games, however while I am outside of the game it seems perfectly fine. It's on...
Plan Premium Country United Kingdom Device Windows PC Operating System Windows 10 My Question or Issue So recently my Spotify has started to pause songs randomly while I am playing games...
Newbie
1078 Views
1 replies
0 likes
PlanPaid standardCountryUKDevice/Operating SystemSamsung Galaxy 9 (Android Pie), Toshiba Portege laptop. (Windows 10 64 bit), Dell Optiplex (Linux mint), Dell Optiplex (Windows 7 64 bit) My Question or IssueWhen playing this playlist it will keep goi...
Plan Paid standard Country UK Device/Operating System Samsung Galaxy 9 (Android Pie), Toshiba Portege laptop. (Windows 10 64 bit), Dell Optiplex (Linux mint), Dell Optiplex (Windows 7 64 bit) &...
Visitor
18283 Views
18 replies
4 likes
Hi, I use the windows app (not store app) win windows 10. Although the app works relatively well, it can't show some images (in browse and most profiles pics). It is behind corporate firewall and uses proxy. I would like to mention which hosters/cdns...
Hi, I use the windows app (not store app) win windows 10. Although the app works relatively well, it can't show some images (in browse and most profiles pics). It is behind corporate firewall and use...
Casual Listener
687 Views
3 replies
0 likes
PlanFreeCountryIndiaDevicelaptop with windows and androidOperating System(Android Nougat, Windows 10) My Question or IssueHeyy i am using spotify from 2 days today i noticed whenever i am playing song in my desktop app it automatically launch and sta...
Plan Free Country India Device laptop with windows and android Operating System (Android Nougat, Windows 10) My Question or Issue Heyy i am using spotify from 2 days today i no...
Casual Listener
687 Views
2 replies
0 likes
my spotify keeps launching on startup on windows 10 even though i made sure in settings to select no for auto startup? what the **bleep**
my spotify keeps launching on startup on windows 10 even though i made sure in settings to select no for auto startup? what the **bleep**
Spotify Star
528 Views
1 replies
0 likes
PlanPremiumCountryTurkeyDeviceWindows PCOperating SystemWindows 10 My Question or Issue"Friend Activity" always shows the previous song that they listened. Assume that there are 3 songs; A, B, and C and I'm listening them respectively. Let's say I st...
Plan Premium Country Turkey Device Windows PC Operating System Windows 10 My Question or Issue "Friend Activity" always shows the previous song that they listened. Ass...
Casual Listener
41897 Views
7 replies
17 likes
PlanPremiumCountrySwedenDeviceiPhone 8Operating SystemiOS 12.2 My Question or IssueI bought a new Galaxy Active Watch and after that, I installed all the needed updates for the smartwatch and the phone. I still can't find a Spotify app in the galaxy ...
Plan Premium Country Sweden Device iPhone 8 Operating System iOS 12.2 My Question or Issue I bought a new Galaxy Active Watch and after that, I installed all the needed updates for t...
Newbie
1357 Views
3 replies
2 likes
PlanPremiumCountryDenmarkDeviceDesktopOperating SystemWindows 10 My Question or IssueSpotify freez/get very slow after 1 minutWhen i recently used my spotify on my desktop, and play a song then efter about 1 minut i cant search for new music and when...
Plan Premium Country Denmark Device Desktop Operating System Windows 10 My Question or Issue Spotify freez/get very slow after 1 minut When i recently used my spotify on my deskto...
Casual Listener
364 Views
2 replies
0 likes
PlanPremiumCountryRomaniaDeviceLenovo LaptopOperating SystemWindows 10 up-to-date My Question or IssueI often find songs that are black or just greyed out. What could be the problem?
Plan Premium Country Romania Device Lenovo Laptop Operating System Windows 10 up-to-date My Question or Issue I often find songs that are black or just greyed out. What could be the ...
Spotify Star
2280 Views
12 replies
0 likes
Plan PremiumCountry USADevice PCOperating System Windows 10 Pro 1809 My Question or Issue I have searched and search and found only ONE bite at this issue and though it may seem trivial at most, I think in terms of consistency and flow it would be ni...
Plan Premium Country USA Device PC Operating System Windows 10 Pro 1809 My Question or Issue I have searched and search and found only ONE bite at this issue and though...
Newbie
2853 Views
9 replies
12 likes
PlanPremiumCountryUSA Device(PC)Operating System(Windows 10) My Question or IssueMost songs I try to play won't work.Songs that do work: -Stuff that I have previously saved (but not if I've saved them in the same sessions).-More recent songs from pla...
Plan Premium Country USA Device (PC) Operating System (Windows 10) My Question or Issue Most songs I try to play won't work. Songs that do work: -Stuff that I have pr...
Regular
962 Views
4 replies
1 likes
PlanFreeCountryU.S.DeviceASUSOperating SystemWindows 10My Question or IssueWhen I try to add new songs to my playlists on my Windows computer, they cannot be added to the playlist. However, they show up on my playlists when I open the playlists on my...
Plan Free Country U.S. Device ASUS Operating System Windows 10 My Question or Issue When I try to add new songs to my playlists on my Windows computer, they cannot be added to the playlist. ...
Community Legend
1139 Views
1 replies
0 likes
