spotify can't play this song right now. if u have the file on your computer you can import it

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spotify can't play this song right now. if u have the file on your computer you can import it

user-removed
Not applicable

Plan

Free

Country

singapore

Device

oppo

Operating System Android 

 

My Question or Issue

spotify can't play this song right now. if u have the file on your computer you can import it i wanted to play my favourite song: in your atmosphere by john mayer and it showed me spotify can't play this song right now. if u have the file on your computer u can import it 

Screenshot (57).png
11 Replies

OneByBoo
Rock Star 19
Rock Star 19

Hey there @user-removed,

thanks for posting !

 

Can you please try and play this song on a different device to see if the same issue happens ?

 

Waiting on your update 😃

OneByBooRock Star 19
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user-removed
Not applicable

ive tried and it doesnt work thanks for responding fast

OneByBoo
Rock Star 19
Rock Star 19

Hey there @user-removed,

thanks for the quick update!

 

Just so we can confirm, you've tried using your account on another device like a phone or another device and you're getting the same error ?

OneByBooRock Star 19
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user-removed
Not applicable

accidently pressed solved and yes i have tried on my computer and my phone and they both do not work

OneByBoo
Rock Star 19
Rock Star 19

Hey @user-removed

 

Can you please make sure your Spotify app is updated accross devices ?

A clean reinstall can sometimes solve this sort of issue.

 

Let me know how it goes 😃

OneByBooRock Star 19
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user-removed
Not applicable

on both devices or one of them?

OneByBoo
Rock Star 19
Rock Star 19

@user-removed,

 

Let's try reinstalling accross all devices used 😃

OneByBooRock Star 19
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user-removed
Not applicable

alright ive tried and the problem remains, com now?

 

user-removed
Not applicable

ive deleted and reinstalled on my pc and phone still doesnt work

user-removed
Not applicable

i asked my friend if he could play this song and he was able to. mind you he was using a prenium account and so i asked a friend with no preniumand he couldent play it too. im a bit disappointed that you must have a prenium account to play some songs please double check this  the song name is  in your atmosphere by john mayer

Peter
Spotify Legend
Hey there,

Thanks for getting back to us!

Availability of music is usually based on your location - the type of subscription you have should not affect this.

Could you confirm that the friend with a Premium account has their account set to the same country as you?

Keep us posted 🙂
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