spotify does not play over audio interface

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spotify does not play over audio interface

Casual Listener

hi there,

 

i have a Focusrite 2i4 USB audio interface, which i use to work with programs like sibelius and ableton. Problem is that whenever it's connected, spotify wont play. this is of course very annoying. 

 

Any one experienced problems like this?

 

best regards

 

Edgar

13 Replies
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Re: spotify does not play over audio interface

Community Legend

Is it set as the default sound device in Windows Control Panel > Sound? 

Spotify will only pick up and use the default device (which is annoying!).

Peter
Spotify Community Mentor and Troubleshooter

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Re: spotify does not play over audio interface

Casual Listener
Hi peter.

Yes it is, youtube works floorless so i dont understand this provlemm

Re: spotify does not play over audio interface

Visitor

 


@jazzgare wrote:

hi there,

 

i have a Focusrite 2i4 USB audio interface, which i use to work with programs like sibelius and ableton. Problem is that whenever it's connected, spotify wont play. this is of course very annoying. 

 

Any one experienced problems like this?

 

best regards

 

Edgar


I had this same problem, but thanks to Google I was able to fix it!

 

If you have a Mac go to LaunchPad> Audio MIDI Setup > on Scarlett right click on "Use this device for sound output"

 

Albert

 

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Re: spotify does not play over audio interface

Visitor

I am having the same problem and the Focusrite is set as the default device. Everything else works with it except for Spotify (Ableton, Audacity, Windows Media Player, etc.). Any other ideas?

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Re: spotify does not play over audio interface

Newbie

Same Problem i have a Komplete Audio 6 Interface and the Tracks over the Spotify Desktop app for Windows 10 are not playing. 

I reinstalled the hole PC. 

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Re: spotify does not play over audio interface

Visitor

I unchecked the "Allow applications to take exclusive control of this device" setting and that fixed it for me. I had to restart Spotify for it to take effect.

 

focusritepic.png

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Re: spotify does not play over audio interface

Casual Listener

Hi,

 

Same issue here. When default is Realtek(R)  (on board) it works, when default is Focusrite 2i4 y doesn't play and shows a blue message:

"Spotify no puede reproducir esto en este momento. Si tienes el archivo en el ordenador puedes importarlo"

Wish rougly translates as:

"Spotify can't play this at this time. If you have the file in your pc y may import it."

 

Unchecking that option , does NOT resolve the problem.

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Re: spotify does not play over audio interface

Visitor
https://community.spotify.com/t5/Live-Ideas/Desktop-Select-default-Sound-Device/idi-p/5351

i found this. it worked. i made an spotify-shortcut on the desktop and added somthing in the title (like described in the link)...easy thing. then started over the shortcut and it work. no further changes. if i start over the 'old' icon in the task bar...still doesn't work.

very strange...no idea whats going on. but whatever works 😉
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Re: spotify does not play over audio interface

Casual Listener

In my case,  as it turned out, it was a driver problem

Windows updates the functioning driver with a "microsoft hardware labs" version, and this version has "conflict (roughly speaking)" with DRM, which produces the "cant play this song at this time" message.

 

This was something I have overlooked because of unjustified trust in Microsoft. Only out of frustration went to the Focusrite website and downloaded the latest driver  (https://customer.focusrite.com/sites/customer/files/downloads/Focusrite_USB_4.63.24.564.exe ) and installed it in a new fresh windows 10 installation (in another ssd), then probed the new driver in the problematic installation of windows and it started working without problem (like it was before).

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