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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 134245 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134245 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50884 Views
  • 0 replies
  • 32 likes
  • Windows
  • 50884 Views
  • 0 replies
  • 32 likes

Superuser Contribution Change dateformat in playlists

Plan: PremiumCountry: NetherlandsDevice: Dell XPS15Operating System: Windows 10 Home My Question or Issue:I noticed the date format is YYYY-MM-DD and I would like to change it to DD-MM-YY(YY) so it actually makes sense,or maybe it could just use what...

  • Regular
  • Plan: Premium Country: Netherlands Device: Dell XPS15 Operating System: Windows 10 Home   My Question or Issue: I noticed the date format is YYYY-MM-DD and I would like...
  • crostine
  • Regular
  • 828 Views
  • 2 replies
  • 1 likes
  • Playlists
  • 828 Views
  • 2 replies
  • 1 likes

Superuser Contribution Unable to play songs, have tried everything

PlanPremiumCountryUnited StatesDeviceWindows 10 PCOperating SystemWindows 10 My Question or IssueWhenever I try to play any song on the Spotify app on my PC it says its unavailable and its all greyed out, I have tried going through my fire wall, logg...

  • Newbie
  • Plan Premium Country United States Device Windows 10 PC Operating System Windows 10   My Question or Issue Whenever I try to play any song on the Spotify app on my PC it says its unava...
  • Ver
  • Spotify Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution USB sound card playback issue

DevicePCOperating SystemWindows 10 My Question or IssueSince yesterday, each time I start the spotify app (on windows), I have to apply the following solution to make playback work:https://community.spotify.com/t5/Desktop-Windows/quot-Spotify-can-t-p...

  • Casual Listener
  • Device PC Operating System Windows 10   My Question or Issue Since yesterday, each time I start the spotify app (on windows), I have to apply the following solution to make playback work: ...
  • octanitro
  • Casual Listener
  • 179 Views
  • 4 replies
  • 0 likes
  • 179 Views
  • 4 replies
  • 0 likes

Superuser Contribution Song timeline is broken since latest update when using Spotify Connect

Hello, I've updated all my desktop apps and mobile app on my Android device to the latest this morning. I'm using Spotify connect all the time, to cast on a laptop plugged in on my sound system. Since the update, the spotify connect works as usual, b...

  • Regular
  • Hello,  I've updated all my desktop apps and mobile app on my Android device to the latest this morning.   I'm using Spotify connect all the time, to cast on a laptop plugged in on my so...
  • Ver
  • Spotify Legend
  • 1859 Views
  • 18 replies
  • 5 likes
  • 1859 Views
  • 18 replies
  • 5 likes

Superuser Contribution Premium Subscription Ad Blocked Access to Spotify

Windows 10, Laptop I am using desktop app, Free Plan on my laptop and recently I was logged out. When logging in, the pop up for Premium Subscription greyed out all other areas and there are no options to skip or close the pop up. I cannot access the...

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  • Casual Listener
  • Windows 10, Laptop I am using desktop app, Free Plan on my laptop and recently I was logged out. When logging in, the pop up for Premium Subscription greyed out all other areas and there are no opt...
  • Eggysssy
  • Casual Listener
  • 225 Views
  • 5 replies
  • 0 likes
  • 225 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution [Desktop] Make the Green Heart Icon stay SOLID GREEN when liking songs.

The green 'like' heart icons used to remain a solid green after you clicked them. Now they flash green and then disappear. This means you have no way of knowing at a glance if you've already liked a song or not. I have always used it to 'like' tracks...

  • Casual Listener
  • The green 'like' heart icons used to remain a solid green after you clicked them. Now they flash green and then disappear.   This means you have no way of knowing at a glance if you've already...
  • Novy
  • Moderator
  • 377 Views
  • 3 replies
  • 0 likes
  • Desktop
  • 377 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Bug: Sort order not honored

Application: Spotify Windows 1.1.65.643.g2d707698-a Issue: When you set a sort order for a podcast (say oldest to newest rather than the default newest to oldest), it sorts as expected. When you exit the application and relaunch it, going to that pod...

  • Casual Listener
  • Application:  Spotify Windows 1.1.65.643.g2d707698-a   Issue:  When you set a sort order for a podcast (say oldest to newest rather than the default newest to oldest), it sorts as ex...
  • Alex
  • Moderator
  • 301 Views
  • 4 replies
  • 1 likes
  • App & Features
  • 301 Views
  • 4 replies
  • 1 likes

Superuser Contribution Networking and Spotify Connect

PlanPremiumCountryEurope DeviceDesktop PC Operating SystemWindows 10 My Question or IssueSo I have one modem/router, and then a Google Wifi system. Now with phones and tablets Spotify Connect is no problem. But with my PC using cable to the modem/rou...

  • Music Fan
  • Plan Premium Country Europe   Device Desktop PC   Operating System Windows 10   My Question or Issue So I have one modem/router, and then a Google Wifi system. Now with pho...
  • stefanw1337
  • Music Fan
  • 540 Views
  • 8 replies
  • 0 likes
  • 540 Views
  • 8 replies
  • 0 likes

Superuser Contribution [Desktop][Your Library] Creating folders or more organization for music

As a crazy playlist maker, I have no way to organize the things I am creating. When you have so many of them, it makes it really hard to navigate and it just feels so messy. I feel like if I could organize it better for myself, then I would be happie...

  • Visitor
  • As a crazy playlist maker, I have no way to organize the things I am creating. When you have so many of them, it makes it really hard to navigate and it just feels so messy. I feel like if I could or...
  • MafeG
  • Moderator
  • 123 Views
  • 1 replies
  • 2 likes
  • Desktop
    Your Library
  • 123 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution [Your Library][Artist] Slow loading time when scrolling

PlanPremiumOperating SystemWindows 10 Since the last UX update scrolling down in the your library-> artists view is slow and get stuck when I reach the end of the latest batch of artists loaded.Before the update I could scroll down with no problem to...

  • Music Fan
  • Plan Premium Operating System Windows 10   Since the last UX update scrolling down in the your library-> artists view is slow and get stuck when I reach the end of the latest batch of ar...
  • Alex
  • Moderator
  • 1637 Views
  • 14 replies
  • 0 likes
  • bug
    newUX
  • 1637 Views
  • 14 replies
  • 0 likes

Superuser Contribution [Desktop][Your Library] Remove library lazy loading and cache a users library

IMO the lazy loading has significantly degraded the spotify desktop experience. I understand the appeal on Spotify's end due to the enormous amount of traffic spotify receives, however I'd suggest implementing a cache to store the users library and j...

  • Casual Listener
  • IMO the lazy loading has significantly degraded the spotify desktop experience.   I understand the appeal on Spotify's end due to the enormous amount of traffic spotify receives, however I'd s...
  • Alex
  • Moderator
  • 105 Views
  • 1 replies
  • 0 likes
  • Desktop
    Your Library
  • 105 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disappear from "Discovered on"

Hello all,Some of my songs were displayed on several playlists and so my artist page account had an overlay 'Discovered on' with these playlists.I'm not anymore in these but the display is still present, I was wondering if it will still be forever di...

  • Newbie
  • Hello all, Some of my songs were displayed on several playlists and so my artist page account had an overlay 'Discovered on' with these playlists. I'm not anymore in these but the display is still ...
  • Alex
  • Moderator
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify crashing randomly

PlanFreeCountryUnited StatesDeviceDesktopOperating SystemWindows 10 My Question or IssueI'm currently experiencing a problem that seems almost too common for me with Spotify, its to the point where I can only get the program to open for about 15-20 s...

  • Regular
  •   Plan Free Country United States Device Desktop Operating System Windows 10   My Question or Issue I'm currently experiencing a problem that seems almost too common for me with ...
  • Alex
  • Moderator
  • 568 Views
  • 8 replies
  • 3 likes
  • crashes
  • 568 Views
  • 8 replies
  • 3 likes

Superuser Contribution Scrolling up to find first track on the table

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountrySlovakiaDeviceDell InspironOperating SystemWindows10 My Question or IssueHello.I have noticed, that in table with ...

  • Roadie
  •   None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Slovakia Device Dell Inspiron Operating Syst...
  • Alex
  • Moderator
  • 302 Views
  • 11 replies
  • 0 likes
  • 302 Views
  • 11 replies
  • 0 likes

Superuser Contribution [Desktop] Where have the seperate Title and Artist columns gone?

Something I have noticed recently while using Spotify on Windows Desktop - In my playlists there used to be a 'Track' column next to a seperate 'Artist' column. These columns have now been merged into one ' Track/Artist' column next to an 'Album' col...

  • Newbie
  • Something I have noticed recently while using Spotify on Windows Desktop - In my playlists there used to be a 'Track' column next to a seperate 'Artist' column. These columns have now been merged int...
  • Novy
  • Moderator
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Spotify stopped reacting to Multi Media keyboard after new version

Premium - Belgium - PC - Win 10 - Spotify for Windows - 1.1.67.586.gbb5ef64e Since auto install of most recent version ( a few moments ago) spotify does not react to multimedia keys on my keyboard.Play/Pause, Next Song / Previous Song.It used to work...

  • Casual Listener
  • Premium - Belgium - PC - Win 10 - Spotify for Windows - 1.1.67.586.gbb5ef64e   Since auto install of most recent version ( a few moments ago) spotify does not react to multimedia keys on my ke...
  • dinomight
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution Album Cover Resolution

Hey everyone, the desktop app (windows 10) is recently acting weird. The album cover at the bottom left is low quality and I don't know why.

  • Composer
  • Hey everyone, the desktop app (windows 10) is recently acting weird. The album cover at the bottom left is low quality and I don't know why.
  • MafeG
  • Moderator
  • 224 Views
  • 3 replies
  • 0 likes
  • 224 Views
  • 3 replies
  • 0 likes

Desktop App Feedback thread

Since the comments from the "official" feedback thread are no longer shows up in the "latest comments" section, i'm starting this thread so people can share their feedback and spotify team can ignore it once again.

  • Regular
  • Since the comments from the "official" feedback thread are no longer shows up in the "latest comments" section, i'm starting this thread so people can share their feedback and spotify team can ignore...
  • Other_Self
  • Regular
  • 814 Views
  • 10 replies
  • 12 likes
  • ignored feedback
  • 814 Views
  • 10 replies
  • 12 likes

Solved!!Superuser Contribution GUI failure, Mutant File

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueGood Afternoon,For the past year or so I have been encountering an issue that results in GUI failure. Recently I saw a post on reddit about people finding fixes to issues and...

  • Newbie
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue Good Afternoon, For the past year or so I have been encountering an issue that results in GUI fai...
  • Alex
  • Moderator
  • 209 Views
  • 1 replies
  • 0 likes
  • GUI failure
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify doesn't work

I installed Spotify from the Microsoft Store and I ran it. I tried to log in putting my email and password but there was an error concerning the proxy or the firewall. I deactivated the proxy and then I checked the firewall and everything was ok. Nex...

  • Newbie
  • I installed Spotify from the Microsoft Store and I ran it. I tried to log in putting my email and password but there was an error concerning the proxy or the firewall. I deactivated the proxy and the...
  • Novy
  • Moderator
  • 175 Views
  • 1 replies
  • 1 likes
  • 175 Views
  • 1 replies
  • 1 likes

Env: prod