spotify doesn't work

[crille2]

Plan

Premium

Country

sweden

Device

(iPhone 😎

Operating System

(Windows 10)

My Question or Issue

When I try to play a song on spotify it doesn't work. Nothing happens and nothing plays. I have uninstalled spotify several times and reinstalled it and restarted my computer but that didn't help. 

It works on my phone and on my macbook.

I can listen to soundcloud and youtube without any problems. 

This is what happens when I play a song: https://gyazo.com/ac22ed8957fbb547803ddaf9cec37468 

[Sebasty]

Hey @crille2 

I feel this might be caused by some entries in your hosts file. Some adblockers and other software may edit that file for adblocking and security reasons, but adding Spotify-related lines may harm Spotify's workflow.

Here's how to check for this:

1. open Notepad as an administrator (right-click - Open as Administrator)
2. go to File - Open and navigate to

C:\Windows\System32\drivers\etc

3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open.
4. The file is opened. You will see a block of text with # in front of each line and might see entries like

0.0.0.0 website.com
127.0.0.1 website2.com

Check for any entries with spotify or fastly in the address. Examples may look like:

0.0.0.0 weblb-wg.gslb.spotify.com
0.0.0.0 prod.b.ssl.us-eu.fastlylb.net 

(and any variations inbetween)
5. If you do find any, you can delete the line. You can also add a # in front of the line, that's 'commenting out'.
6. Save your changes. Restart Spotify.

You can also try removing all lines to see what happens.

Let me know how you get on 🙂