Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
PlanFreeCountry United States of AmericaDeviceDesktopOperating SystemWindows 10 My Question or IssueHey Staff,Today I tried to display my real name on Spotify by connecting my Facebook account to my Spotify account. However, after I did so, my userna...
Plan Free Country United States of America Device Desktop Operating System Windows 10 My Question or Issue Hey Staff, Today I tried to display my real name on Spotify by conne...
Roadie
325 Views
1 replies
0 likes
PlanPremiumCountry Canada Operating SystemWindows 10Internet ProviderVideotron My Question or IssueSpotify will not stream any song that is not on the local disc or cached and the web player doesn't work. There is a now playing icon on the song but t...
Plan Premium Country Canada Operating System Windows 10 Internet Provider Videotron My Question or Issue Spotify will not stream any song that is not on ...
Moderator
13471 Views
6 replies
0 likes
Plan -PremiumCountry - UKDevice -PCOperating System WIn7My Question or Issue - Suddenly my spotify app will not output sound when I connect to the device: "This computer" (my pc speakers) - have unistalled and reinstalled (twice) - checked my default...
Plan -Premium Country - UK Device -PC Operating System WIn7 My Question or Issue - Suddenly my spotify app will not output sound when I connect to the device: "This computer" (my pc speaker...
208 Views
0 replies
1 likes
PlanPremiumCountryCanadaDeviceDesktopOperating SystemWindows 10 My Question or IssueAs of the past few days, I've noticed that in my Daily Mix, there is one spot in the playlist, which is randomly generated - I assume, that doesn't pop up with a song...
Plan Premium Country Canada Device Desktop Operating System Windows 10 My Question or Issue As of the past few days, I've noticed that in my Daily Mix, there is one spot in the pla...
Not applicable
495 Views
1 replies
0 likes
PlanFree/PremiumCountryUK Operating System(iOS Windows 10,etc.) My Question or Issue Just recently after resyncing offline playlists my Desktop player doesn't show any artwork at all? Not just the odd song missing art but all of them?
Plan Free/Premium Country UK Operating System (iOS Windows 10,etc.) My Question or Issue Just recently after resyncing offline playlists my Desktop player doesn't show an...
Community Legend
846 Views
1 replies
0 likes
PlanFree/PremiumCountryUS My Question or IssueOk so I really love spotify and I have some serious issues with it rn so let me explain it.My problem - I can't get onto the spotify web player anymore. It always says "error connection refused" so I trie...
Plan Free/Premium Country US My Question or Issue Ok so I really love spotify and I have some serious issues with it rn so let me explain it. My problem - I can't get onto...
Community Legend
408 Views
2 replies
0 likes
PlanPremiumCountry AustraliaDeviceDesktopOperating SystemWindows 10 x64 My Question or Issue Popping noises or suttle crackle noises Re-installed spotify on desktop & played spotify off web browserIssue still evident on both players.Streaming high qu...
Plan Premium Country Australia Device Desktop Operating System Windows 10 x64 My Question or Issue Popping noises or suttle crackle noises Re-installed spotify o...
181 Views
0 replies
0 likes
PlanPremiumCountry USADeviceASUS LabtopOperating SystemWindows 10 My Question or Issue When I try opening up spotify it gives me this error.Does anyone know how to fix this? I've tried deleting all the Spotify files and restarting my computer and it ...
Plan Premium Country USA Device ASUS Labtop Operating System Windows 10 My Question or Issue When I try opening up spotify it gives me this error. Does anyon...
Spotify Legend
9678 Views
2 replies
0 likes
PlanFreeCountryCanadaDeviceToshibaOperating SystemWindows 10 My Question or IssueI'm using Spotify on Windows 10. I used to use Spotify through Facebook login. All of a sudden one day I wasn't able to open Spotify. It would just show me a black blank...
Plan Free Country Canada Device Toshiba Operating System Windows 10 My Question or Issue I'm using Spotify on Windows 10. I used to use Spotify through Facebook login. All of...
Spotify Legend
4206 Views
7 replies
0 likes
Okay, so, basically, I've been using spotify for a while. I have Spotify premium, and I'm running it on a custom built Windows 10 computer. On my phone it works perfectly. 1. I somehow can't play songs that are not saved in my music anymore.Screensho...
Okay, so, basically, I've been using spotify for a while. I have Spotify premium, and I'm running it on a custom built Windows 10 computer. On my phone it works perfectly. 1. I someh...
Casual Listener
4700 Views
6 replies
3 likes
PlanPremiumCountryUSADeviceAsus LaptopOperating SystemWindows 10 My Question or IssueThis just started today: I open one of my playlists, and press the big green play button. The shuffle play button doesn't seem to exist anymore. When I play the play...
Plan Premium Country USA Device Asus Laptop Operating System Windows 10 My Question or Issue This just started today: I open one of my playlists, and press the big green play button....
Music Fan
527 Views
1 replies
2 likes
Song was released over seven months ago. That ain't fresh to me.
Song was released over seven months ago. That ain't fresh to me.
Community Legend
537 Views
1 replies
0 likes
PlanPremiumCountryUSA DeviceAllOperating SystemAll My Question or Issue Spotify support's standard answer for too many user questions/suggestions is to use a 3rd party app - all of which want your current users to agree to share all their information...
Plan Premium Country USA Device All Operating System All My Question or Issue Spotify support's standard answer for too many user questions/suggestions is to use a 3rd pa...
345 Views
0 replies
0 likes
PlanFree CountryGermany Operating SystemWindows 10 For some reason when I use the app, Spotify randomly started to simply not play some songs. It used to also not show half of the content of random playlists or telling me they were empty all together...
Plan Free Country Germany Operating System Windows 10 For some reason when I use the app, Spotify randomly started to simply not play some songs. It used to also not s...
Casual Listener
5772 Views
4 replies
0 likes
Plan:Free Country: Italia Device: PC OS: Win 10 Ciao con spotify sul mio computer ho il problema fastidioso che allo spegnimento del computer il programma dimentica quello che stavo ascoltando e alla sessione successiva devo cominciare ricerce ed eve...
Plan:Free Country: Italia Device: PC OS: Win 10 Ciao con spotify sul mio computer ho il problema fastidioso che allo spegnimento del computer il programma dimentica quello che stavo ascoltan...
Casual Listener
319 Views
1 replies
0 likes
PlanPremium CountryDenmark Operating SystemWindows 10 My Question or Issue A lot of playlists only show a few of the songs on the playlist. This happens both to official Spotify playlists and community created ones. It works fine on my OnePlus 5. I'v...
Plan Premium Country Denmark Operating System Windows 10 My Question or Issue A lot of playlists only show a few of the songs on the playlist. This happens both...
Community Legend
563 Views
1 replies
0 likes
PlanFreeCountryEngland DevicePCOperating SystemWindows 10 My Question or Issue
Plan Free Country England Device PC Operating System Windows 10 My Question or Issue
Spotify Legend
21170 Views
3 replies
0 likes
PlanFreeCountry AustriaOperating SystemWindows 10 My Question or IssueWhen i try to find songs in my Spotify app... I can´t play them. It also don´t show me the title or de Picture of the Title. When i go in my safed songs, it´s loading like 5 minute...
Plan Free Country Austria Operating System Windows 10 My Question or Issue When i try to find songs in my Spotify app... I can´t play them. It also don´t show me the title or de ...
Newbie
2658 Views
5 replies
0 likes
PlanPremiumCountrySouth AfricaDevice Operating SystemWindows 10 My Question or Issue Each day Spotify doesn't play anything. I have to uninstall and reinstall the client each and every day. This happens across multiple PC's running different versions...
Plan Premium Country South Africa Device Operating System Windows 10 My Question or Issue Each day Spotify doesn't play anything. I have to uninstall and reinstall the c...
Newbie
893 Views
3 replies
0 likes
PlanFree/PremiumCountryUAE Devicelenovo yoga 520 and iphone 6 Operating Systemwindows 10 and ios 11.3.1 My Question or Issue when i open my spotify on my phone i have 6 daily playlists, release radar and a weekly mixtape and then when i open up my la...
Plan Free/Premium Country UAE Device lenovo yoga 520 and iphone 6 Operating System windows 10 and ios 11.3.1 My Question or Issue when i open my spotify on ...
Community Legend
740 Views
1 replies
0 likes
