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the browser doesn't pop up when trying to login on the spotify app

the browser doesn't pop up when trying to login on the spotify app

When I try to log in on a windows pc, I'm prompted to login through my browser but it will never open no matter how many times I click the retry button
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2 Replies

im having the same issue did you ever get it fixed?

 

Hey folks,

 

Thank you for reaching out to the Community and welcome. 

 

The new desktop login pulls-up the browser to fill your credentials and complete the process. If the browser is not popping-up, we'd recommend clearing cache or reinstalling your browser to make sure you're running the latest update. Also, make sure that Google Chrome is set as the default browser in your PC settings. 

Laso, make sure you don't have any pop-up blocker that might be affecting the proper behavior of the process.

If the issue persists, it could be also related to some damaged cache stored on your device. In this case, we'd recommend performing a clean reinstall of the app by following the steps in this article. This process will clear the damaged cache and ensure you're running the latest version of the app.

 

Lastly, if the issue persists, as it could be account-related and we don't have access to users' accounts in the Community, we'd recommend contacting our Customer support directly so they can check the account and help you further. 

 

Hope this helps. If anything else comes up, the Community will be here for you.

OscarDCModerator
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