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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2076 Views

0 replies

3 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

150676 Views

83 replies

27 likes

  • 150676 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

138637 Views

294 replies

22 likes

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  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11283 Views

1 replies

6 likes

  • 11283 Views
  • 1 replies
  • 6 likes

Superuser Contribution jam not working on desktop

Hello, I'm using Spotify for Windows (64-bit) 1.2.48.405.gf2c48e6f on 2 different computers.And I'm not getting the Jam feature.I bought a family plan 1 week ago and I'm a member.I have tried to do it on mobile and web as well and I get the feature o...

Newbie

Hello, I'm using Spotify for Windows (64-bit) 1.2.48.405.gf2c48e6f on 2 different computers. And I'm not getting the Jam feature. I bought a family plan 1 week ago and I'm a member. I have tried t...

Joan

Moderator

708 Views

1 replies

0 likes

  • 708 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover Weekly differs from device to device even in same network

PlanPremium (Not family) DeviceWindows Notebooks, within same Network Operating SystemBoth Windows 11 latest stable My Question or IssueThe "Discover Weekly" playlist on each Spotify instance differs albeit having at least some songs in commin. I wou...

Regular

Plan Premium (Not family)   Device Windows Notebooks, within same Network   Operating System Both Windows 11 latest stable    My Question or Issue The "Discover Weekly" ...

Vasil

Moderator

511 Views

3 replies

0 likes

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  • 3 replies
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Superuser Contribution Latest verison of Sopitfy can't play any song.

PlanPremiumCountryHungaryDeviceDell Optiplex 3050 MicroOperating SystemWindows 10 Latest version of Spotify (1.2. 48.405.gf2c48e6f) can't play any song. Gives me error when clicking play saying "Spotify can't play this right now. If you have the file...

Regular

Plan Premium Country Hungary Device Dell Optiplex 3050 Micro Operating System Windows 10   Latest version of Spotify (1.2. 48.405.gf2c48e6f) can't play any song. Gives me error when cli...

Ravenheart1012

Regular

685 Views

6 replies

0 likes

Can't play anything
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  • 6 replies
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Solved!!Superuser Contribution Songs automatically stop playing after hitting "play"

PlanPremium StudentCountryUSADeviceASUS ZenBook Pro15Operating SystemWindows 11 My Question or IssueAfter the most recent Spotify player update, every time I leave a song paused for more than a few minutes and then hit "play" the song automatically p...

Casual Listener

Plan Premium Student Country USA Device ASUS ZenBook Pro15 Operating System Windows 11   My Question or Issue After the most recent Spotify player update, every time I leave a song pau...

odepoptop

Casual Listener

9035 Views

4 replies

1 likes

bug
Desktop Player
  • 9035 Views
  • 4 replies
  • 1 likes

Superuser Contribution Mini Player

PlanStudent AccountCountryUnited StatesDeviceSamsung S23 My Question or IssueI've always had the regular premium account until recently. I started school and signed up for the student account but I just went to use it on my laptop and I can't find th...

Visitor

  Plan Student Account Country United States Device Samsung S23   My Question or Issue I've always had the regular premium account until recently. I started school and signed up fo...

Joan

Moderator

478 Views

1 replies

0 likes

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i logged in and out of my spotify on my laptop and playlists are not there

i logged out of spotify and when logging back in my playlists are no longer in my library, however they are on my library on my phone just not my laptop they both use the same acount

Visitor

i logged out of spotify and when logging back in my playlists are no longer in my library, however they are on my library on my phone just not my laptop they both use the same acount

Justus_HB

Regular

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle button doesn't work on Spotify connect

I'm using Spotify on my laptop to connect to my desktop PC that's actually playing the music. Both are Win 10, both have fresh install of newest Spotify version (non-Windows Store). I cannot use normal shuffle on the laptop, only smart shuffle and no...

Music Fan

I'm using Spotify on my laptop to connect to my desktop PC that's actually playing the music. Both are Win 10, both have fresh install of newest Spotify version (non-Windows Store).   I cannot...

Vasil

Moderator

745 Views

3 replies

0 likes

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How do I clear the queue?

There is no clear queue option in the Desktop app or in the iOS app. I want to clear the queue with one click. Now I have to manually clear songs from the queue one by one. And often when I have cleared the queue, the songs automagically appears in t...

Visitor

There is no clear queue option in the Desktop app or in the iOS app. I want to clear the queue with one click. Now I have to manually clear songs from the queue one by one. And often when I have cle...

Visual_Jei

Casual Listener

1570 Views

2 replies

1 likes

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  • 2 replies
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Superuser Contribution Stream continues while audio cuts off

Hi, I've been having this problem for a while with my desktop spotify(Windows). This problem seems to occur, both in the webapp and the desktop app. When I'm streaming a specific song the audio cuts off while it's still playing, when I'm connected to...

Newbie

Hi, I've been having this problem for a while with my desktop spotify(Windows). This problem seems to occur, both in the webapp and the desktop app. When I'm streaming a specific song the audio cuts ...

AlejaR

Moderator

316 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution PCでSpotifyとSTATIONヘッドを同時につなげるとStation headからしか音楽が流れない

iPhoneの場合SpotifyとStation headを同じアカウントで聴くとそれぞれから別の曲が流れてきます。

Newbie

iPhoneの場合SpotifyとStation head を同じアカウントで聴くとそれぞれから別の曲が流れてきます。

Joan

Moderator

1174 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Spotify Canvas is not working on my desktop app

Hello.My Spotify on desktop (windows 11) is not working properly. I cannot seem to use the canvas function on my laptop. I've checked the settings and the canvas option is there, however it is greyed out and I cannot toggle it on or off. What is weir...

Casual Listener

Hello. My Spotify on desktop (windows 11) is not working properly. I cannot seem to use the canvas function on my laptop. I've checked the settings and the canvas option is there, however it is grey...

Preciousphantom

Visitor

4502 Views

8 replies

1 likes

  • 4502 Views
  • 8 replies
  • 1 likes

Superuser Contribution Troubleshooting creating folders Spotify Desktop (immediately disappear)

please see the videohttps://youtu.be/NfeG1R6eysA when i press de + button, the folder is created but immediately disappear PlanPremiumDevice(PC)Operating System(Windows 10) My Question or Issue

Regular

please see the video https://youtu.be/NfeG1R6eysA   when i press de + button, the folder is created but immediately disappear   Plan Premium Device (PC) Operating System (Win...

AlejaR

Moderator

438 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Superuser Contribution Spotify not showing album covers

Hi, so i have an issue where album covers are not showing and downloading, I'm using Spotify that I downloaded from the Spotify site also I'm running on windows 11.

Casual Listener

Hi, so i have an issue where album covers are not showing and downloading, I'm using Spotify that I downloaded from the Spotify site also I'm running on windows 11.

Dessi

Moderator

5743 Views

9 replies

0 likes

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Superuser Contribution Sound issue with some games

PlanPremiumCountryJapanDevicePCOperating SystemWindows 11 Pro 64-bit (23H2, Build 22631.4317) My Question or IssueSince update 1.2.48.405.gf2c48e6f, audio from some games disappear completely when playing a music through de windows App, sound comes b...

Casual Listener

Plan Premium Country Japan Device PC Operating System Windows 11 Pro 64-bit (23H2, Build 22631.4317)   My Question or Issue Since update 1.2.48.405.gf2c48e6f, audio from some game...

Sn0r_lax

Visitor

2717 Views

10 replies

1 likes

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  • 10 replies
  • 1 likes

Superuser Contribution Blocked artists are playing when playing from folder

I have a folder with 3 playlists that I am playing via the folder play option on desktop. Normally the block feature kicks in and just automatically skips the artist in question, but this time its playing that artist. One of the playlists is mine but...

Casual Listener

I have a folder with 3 playlists that I am playing via the folder play option on desktop. Normally the block feature kicks in and just automatically skips the artist in question, but this time its pl...

Yordan

Moderator

295 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Volume on desktop app has suddenly become softer. How can I fix?

The volume has been quieter and flatter on the desktop app for a couple of days as of 10/14/2024. I've tested the web app with the same volume level as usual and the sound is not soft like it is on the desktop app. I've already tried a ton of fixes. ...

Music Fan

The volume has been quieter and flatter on the desktop app for a couple of days as of 10/14/2024. I've tested the web app with the same volume level as usual and the sound is not soft like it is on t...

jn15

Music Fan

2759 Views

5 replies

1 likes

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  • 5 replies
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my music won't play ever since i set the streaming quality to high

I tried to edit my streaming quality to very high on the Desktop App (Windows) and ever since then, it gives me the "spotify can't play this right now. if you have the file on your computer you can import it." error.

Casual Listener

I tried to edit my streaming quality to very high on the Desktop App (Windows) and ever since then, it gives me the "spotify can't play this right now. if you have the file on your computer you can i...

MateusM

Spotify Star

364 Views

3 replies

1 likes

  • 364 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Severe Memory Leak When Dragging Into Custom Order

Using the Spotify app on Windows 10, and a playlist with about 600 songs. The app starts with a footprint of about 300 MB. However, when moving songs into a "Custom order", memory usage spikes repeatedly until the app crashes and restarts itself. Ste...

Regular

Using the Spotify app on Windows 10, and a playlist with about 600 songs.  The app starts with a footprint of about 300 MB.  However, when moving songs into a "Custom order", memory usage s...

robc007

Regular

532 Views

3 replies

0 likes

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Integrated Lyrics not working when enlarged from side panel.

I am a Premium Individual user from Australia. Integrated lyrics doesn't recognise my premium when I enlarge the lyrics from the Now Playing panel. It works fine with web-app, Now Playing panel and phone app. I installed the app via the Windows Store...

Visitor

I am a Premium Individual user from Australia. Integrated lyrics doesn't recognise my premium when I enlarge the lyrics from the Now Playing panel. It works fine with web-app, Now Playing panel and p...

MateusM

Spotify Star

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
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Superuser Contribution Spotify black screen

Hey all,I´m at my wits end and I really hope someone is able to help me 4 days ago my spotify app (windows) stopped working. When I power up my PC the spotify app starts but it doesnt respond to any buttons i click or starts playing music at all. If ...

Casual Listener

Hey all, I´m at my wits end and I really hope someone is able to help me 🙂   4 days ago my spotify app (windows) stopped working. When I power up my PC the spotify app starts but it doesnt r...

MateusM

Spotify Star

730 Views

5 replies

0 likes

  • 730 Views
  • 5 replies
  • 0 likes