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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 137218 Views
  • 0 replies
  • 25 likes
  • Mac
    Windows
  • 137218 Views
  • 0 replies
  • 25 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53484 Views
  • 0 replies
  • 33 likes
  • Windows
  • 53484 Views
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Superuser Contribution My Spotify app on PC is stuttering every one to three seconds.

Music stutters constantly. I have tested on other speakers, audio from my gpu and motherboard and also on my bluetooth headset, and the stutter still happens. It only happens from the app. I've tried windows media player and the web player and those ...

  • Visitor
  • Music stutters constantly. I have tested on other speakers, audio from my gpu and motherboard and also on my bluetooth headset, and the stutter still happens. It only happens from the app. I've tri...
  • Lyubka
  • Moderator
  • 151 Views
  • 3 replies
  • 1 likes
  • 151 Views
  • 3 replies
  • 1 likes

Superuser Contribution artist info

Is there a way either on the PC Desktop app or the iPhone app to see more information about an artist?

  • Newbie
  • Is there a way either on the PC Desktop app or the iPhone app to see more information about an artist?
  • Lyubka
  • Moderator
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify changes audio level when playing in the background of other apps

PlanPremiumCountryFinlandDeviceDesktop (PC)Operating SystemWindows 10 My Question or IssueHello, I hope I can explain my issue correctly: I have Spotify downloaded on my PC. The audio quality of Spotify changes, when the app is either minimized or in...

  • Music Fan
  • Plan Premium Country Finland Device Desktop (PC) Operating System Windows 10   My Question or Issue Hello, I hope I can explain my issue correctly:   I have Spotify downloaded o...
  • AlejaR
  • Moderator
  • 186 Views
  • 3 replies
  • 0 likes
  • 186 Views
  • 3 replies
  • 0 likes

Superuser Contribution Desktop client jumping focus view after clicking on a track in a playlist

Sometimes when clicking on a track in a playlist, the view will jump into focus on that track and change the scrolling position. This also means the track under the mouse cursor changes.This is a problem because double-clicking would then start the w...

  • Casual Listener
  • Sometimes when clicking on a track in a playlist, the view will jump into focus on that track and change the scrolling position. This also means the track under the mouse cursor changes. This is a...
  • Lyubka
  • Moderator
  • 50 Views
  • 1 replies
  • 0 likes
  • 50 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stop the music and crash when i launch Chrome or Opera

PlanPremiumCountryFranceDevicePCOperating SystemWindows 11 My Question or IssueHello , when i play a track and i launch Chrome after the sound stop 5 sec after and i can't push play or pause the time continue but not with the sound sometimes my Spoti...

  • Casual Listener
  • Plan Premium Country France Device PC Operating System Windows 11   My Question or Issue Hello , when i play a track and i launch Chrome after the sound stop 5 sec after and i can't pu...
  • Meironnus
  • Newbie
  • 361 Views
  • 4 replies
  • 0 likes
  • 361 Views
  • 4 replies
  • 0 likes

Superuser Contribution Apparently Windows installed Spotify app without my permission

I spotted Spotify mysteriously running upon boot up, yet I never installed it-- ever. One theory: Sometimes if there are Windows updates, updates to apps can squeeze through. And maybe I always had the app installed and somehow a setting in it change...

  • Newbie
  • I spotted Spotify mysteriously running upon boot up, yet I never installed it-- ever.   One theory: Sometimes if there are Windows updates, updates to apps can squeeze through. And maybe I alw...
  • MandyDroid
  • Newbie
  • 3120 Views
  • 8 replies
  • 2 likes
  • 3120 Views
  • 8 replies
  • 2 likes

Superuser Contribution Unable to open Spotify.

A pop-up just says "Unable to Open Spotify." When I tried to delete and restart Spotify, it just does it to me again.

  • Visitor
  • A pop-up just says "Unable to Open Spotify." When I tried to delete and restart Spotify, it just does it to me again.
  • OscarDC
  • Moderator
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
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Superuser Contribution [Windows] Local Files won't refresh/load

PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10 My Question or Issue Like the title says, after last update the Local Files will not update or even show up anymore. I have tried deleting "index.dat", "local-files.bnk" and clearing cache....

  • Newbie
  • Plan Premium Country USA Device Desktop Operating System Windows 10   My Question or Issue   Like the title says, after last update the Local Files will not update or even show u...
  • denxyz
  • Casual Listener
  • 86 Views
  • 2 replies
  • 1 likes
  • 86 Views
  • 2 replies
  • 1 likes

Superuser Contribution Changing the Cache location

PlanPremiumCountryUnited statesDeviceDesktop (pc)Operating SystemWindows 10 My Question or IssueRecently I've been looking through my D drive and I see a bunch of 2 digit folders some containing nothing others containing a file that is named gibberis...

  • Newbie
  • Plan Premium Country United states Device Desktop (pc) Operating System Windows 10   My Question or Issue Recently I've been looking through my D drive and I see a bunch of 2 digit fol...
  • Habsy
  • Visitor
  • 6818 Views
  • 7 replies
  • 0 likes
  • 6818 Views
  • 7 replies
  • 0 likes

Superuser Contribution Change Titel Bar Buttons UI

When the UI for watching what friends is minimized, and all you see is their picture, the Title Bar Buttons Overlap with your drop-down Profile button. The idea is to make a change to the UI-layout in this specific case.

  • Visitor
  • When the UI for watching what friends is minimized, and all you see is their picture, the Title Bar Buttons Overlap with your drop-down Profile button. The idea is to make a change to the UI-layout i...
  • Lyubka
  • Moderator
  • 76 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 76 Views
  • 1 replies
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Superuser Contribution I can't watch podcasts in video format in Spotify in both browser and desktop app.

I made a clean reinstall and still, nothing changed. the video play button doesn't even exist. in the browser when I press the play video button a black screen appears when I hit play the screen dissapears and the podcast continues to play in audio f...

  • Casual Listener
  • I made a clean reinstall and still, nothing changed. the video play button doesn't even exist. in the browser when I press the play video button a black screen appears when I hit play the screen diss...
  • War_Cry
  • Visitor
  • 2438 Views
  • 12 replies
  • 0 likes
  • 2438 Views
  • 12 replies
  • 0 likes

Superuser Contribution Spotify Desktop resizes window too large after minimizing and getting back to it

PlanPremiumDevicePCOperating SystemWindows 10 My Question or IssueI got a weird bug after the latest update on Spotify Desktop. When I shrink the window size to a more compact size and minimize it, Spotify always gets bigger when I open it up again.I...

  • Newbie
  • Plan Premium Device PC Operating System Windows 10   My Question or Issue I got a weird bug after the latest update on Spotify Desktop. When I shrink the window size to a more compact si...
  • dorito7
  • Visitor
  • 875 Views
  • 7 replies
  • 1 likes
  • 875 Views
  • 7 replies
  • 1 likes

Superuser Contribution Alexa Drop Outs & Robotic Sound

PlanPremiumUK DeviceEcho 3rd Generation X 4Operating System(Windows 10) My Question or IssueWhen I play music on all my 4 devices together, each one will randomly dropout sound crackly or hiss with a sometimes robotic sound. This is random and on any...

  • Casual Listener
  • Plan Premium UK   Device Echo 3rd Generation X 4 Operating System (Windows 10)         My Question or Issue When I play music on all my 4 devices together, each ...
  • Lyubka
  • Moderator
  • 235 Views
  • 7 replies
  • 0 likes
  • 235 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Error code auth 2 when login in Windows 10 Spotify App

PlanPremiumDeviceWindows ComputerOperating SystemWindows 10 Pro 1909 My Question or IssueI couldn't sign in Spotify via Facebook on Windows 10, it showed "The username or password is incorrect(Error code:auth:2)". It worked fine before I reinstalled ...

  • Regular
  •   Plan Premium Device Windows Computer Operating System Windows 10 Pro 1909   My Question or Issue I couldn't sign in Spotify via Facebook on Windows 10, it showed "The username or...
  • Alex
  • Moderator
  • 97868 Views
  • 11 replies
  • 0 likes
  • 97868 Views
  • 11 replies
  • 0 likes

Superuser Contribution desktop takes over playback

When I have the desktop program open and am playing on my phone, the desktop will randomly take over playback. It could be a few minutes, it could be a few seconds.

  • Visitor
  • When I have the desktop program open and am playing on my phone, the desktop will randomly take over playback. It could be a few minutes, it could be a few seconds.
  • Dian
  • Moderator
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

Superuser Contribution Incomming Softphone call causes Spotify to: unpause, increase volume and freeze the app

PlanPremiumCountryDenmarkDevicePCOperating SystemWindows 11 Pro (21H2) My Question or IssueWhen I get an incomming softphone call on the "3Kontakt" app the following behavior occurs:1) If Spotify is playing music at the time then the volume goes up a...

  • Newbie
  • Plan Premium Country Denmark Device PC Operating System Windows 11 Pro (21H2)   My Question or Issue When I get an incomming softphone call on the "3Kontakt" app the following behavior...
  • Lyubka
  • Moderator
  • 103 Views
  • 1 replies
  • 0 likes
  • Crash
    freeze
    Softphone
  • 103 Views
  • 1 replies
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Solved!!Superuser Contribution Audio peaking and distorting on only Spotify Desktop

PlanPremiumCountryUKDeviceWindows Lenovo laptopOperating SystemWindows 10 My Question or IssueI use Spotify Desktop, the installed software, not the Windows Stores one. All music would peak and distort if it's louder, and I already have the audio qua...

  • Casual Listener
  • Plan Premium Country UK Device Windows Lenovo laptop Operating System Windows 10   My Question or Issue I use Spotify Desktop, the installed software, not the Windows Stores one. All m...
  • OscarDC
  • Moderator
  • 125 Views
  • 2 replies
  • 0 likes
  • 125 Views
  • 2 replies
  • 0 likes

Superuser Contribution Windows app didn't respondig sometime randomly

Hi, i'm use spotify on pc for a long time. I've never had a problem with it, but lately it's been freezing. I have a good computer, I don't think that's the problem. It has an i7-8700 in it, in good condition. It has been exposed again, is there anyt...

  • Newbie
  • Hi, i'm use spotify on pc for a long time. I've never had a problem with it, but lately it's been freezing. I have a good computer, I don't think that's the problem. It has an i7-8700 in it, in good ...
  • OscarDC
  • Moderator
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes