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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2413 Views

0 replies

4 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

155094 Views

83 replies

27 likes

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  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

adrienpastel

Newbie

148879 Views

295 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11488 Views

1 replies

6 likes

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  • 1 replies
  • 6 likes

Superuser Contribution Spotify Canvas is not working on my desktop app

Hello.My Spotify on desktop (windows 11) is not working properly. I cannot seem to use the canvas function on my laptop. I've checked the settings and the canvas option is there, however it is greyed out and I cannot toggle it on or off. What is weir...

Casual Listener

Hello. My Spotify on desktop (windows 11) is not working properly. I cannot seem to use the canvas function on my laptop. I've checked the settings and the canvas option is there, however it is grey...

Preciousphantom

Visitor

5013 Views

8 replies

1 likes

  • 5013 Views
  • 8 replies
  • 1 likes

Superuser Contribution Troubleshooting creating folders Spotify Desktop (immediately disappear)

please see the videohttps://youtu.be/NfeG1R6eysA when i press de + button, the folder is created but immediately disappear PlanPremiumDevice(PC)Operating System(Windows 10) My Question or Issue

Regular

please see the video https://youtu.be/NfeG1R6eysA   when i press de + button, the folder is created but immediately disappear   Plan Premium Device (PC) Operating System (Win...

AlejaR

Moderator

474 Views

7 replies

0 likes

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Superuser Contribution Spotify not showing album covers

Hi, so i have an issue where album covers are not showing and downloading, I'm using Spotify that I downloaded from the Spotify site also I'm running on windows 11.

Casual Listener

Hi, so i have an issue where album covers are not showing and downloading, I'm using Spotify that I downloaded from the Spotify site also I'm running on windows 11.

Dessi

Moderator

6024 Views

9 replies

0 likes

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Superuser Contribution Sound issue with some games

PlanPremiumCountryJapanDevicePCOperating SystemWindows 11 Pro 64-bit (23H2, Build 22631.4317) My Question or IssueSince update 1.2.48.405.gf2c48e6f, audio from some games disappear completely when playing a music through de windows App, sound comes b...

Casual Listener

Plan Premium Country Japan Device PC Operating System Windows 11 Pro 64-bit (23H2, Build 22631.4317)   My Question or Issue Since update 1.2.48.405.gf2c48e6f, audio from some game...

Sn0r_lax

Visitor

2928 Views

10 replies

1 likes

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  • 10 replies
  • 1 likes

Superuser Contribution Blocked artists are playing when playing from folder

I have a folder with 3 playlists that I am playing via the folder play option on desktop. Normally the block feature kicks in and just automatically skips the artist in question, but this time its playing that artist. One of the playlists is mine but...

Casual Listener

I have a folder with 3 playlists that I am playing via the folder play option on desktop. Normally the block feature kicks in and just automatically skips the artist in question, but this time its pl...

Yordan

Moderator

305 Views

1 replies

0 likes

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Solved!! Volume on desktop app has suddenly become softer. How can I fix?

The volume has been quieter and flatter on the desktop app for a couple of days as of 10/14/2024. I've tested the web app with the same volume level as usual and the sound is not soft like it is on the desktop app. I've already tried a ton of fixes. ...

Music Fan

The volume has been quieter and flatter on the desktop app for a couple of days as of 10/14/2024. I've tested the web app with the same volume level as usual and the sound is not soft like it is on t...

jn15

Music Fan

2999 Views

5 replies

1 likes

  • 2999 Views
  • 5 replies
  • 1 likes

my music won't play ever since i set the streaming quality to high

I tried to edit my streaming quality to very high on the Desktop App (Windows) and ever since then, it gives me the "spotify can't play this right now. if you have the file on your computer you can import it." error.

Casual Listener

I tried to edit my streaming quality to very high on the Desktop App (Windows) and ever since then, it gives me the "spotify can't play this right now. if you have the file on your computer you can i...

MateusM

Spotify Star

372 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Severe Memory Leak When Dragging Into Custom Order

Using the Spotify app on Windows 10, and a playlist with about 600 songs. The app starts with a footprint of about 300 MB. However, when moving songs into a "Custom order", memory usage spikes repeatedly until the app crashes and restarts itself. Ste...

Regular

Using the Spotify app on Windows 10, and a playlist with about 600 songs.  The app starts with a footprint of about 300 MB.  However, when moving songs into a "Custom order", memory usage s...

robc007

Regular

588 Views

3 replies

0 likes

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Integrated Lyrics not working when enlarged from side panel.

I am a Premium Individual user from Australia. Integrated lyrics doesn't recognise my premium when I enlarge the lyrics from the Now Playing panel. It works fine with web-app, Now Playing panel and phone app. I installed the app via the Windows Store...

Visitor

I am a Premium Individual user from Australia. Integrated lyrics doesn't recognise my premium when I enlarge the lyrics from the Now Playing panel. It works fine with web-app, Now Playing panel and p...

MateusM

Spotify Star

338 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Spotify black screen

Hey all,I´m at my wits end and I really hope someone is able to help me 4 days ago my spotify app (windows) stopped working. When I power up my PC the spotify app starts but it doesnt respond to any buttons i click or starts playing music at all. If ...

Casual Listener

Hey all, I´m at my wits end and I really hope someone is able to help me 🙂   4 days ago my spotify app (windows) stopped working. When I power up my PC the spotify app starts but it doesnt r...

MateusM

Spotify Star

784 Views

5 replies

0 likes

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Superuser Contribution Volume rises when connecting headphones/ speakers

Plan Premium Country US Device PC Operating System Windows 11 My Question or Issue Volume issues began 10/12/24. My volume becomes much louder when I plug my earphones in while music is playing. Have to adjust the volume slider to get it back to norm...

Regular

Plan Premium Country US Device PC Operating System Windows 11   My Question or Issue Volume issues began 10/12/24. My volume becomes much louder when I plug my earphones in w...

Dessi

Moderator

2647 Views

16 replies

7 likes

  • 2647 Views
  • 16 replies
  • 7 likes

winget

PlanFreeCountryNLDeviceDesktopOperating SystemWindows 11 My Question or IssueThere is an issue updating Spotify with the winget.exe CLI-app; it is always stated that Spotify cannot be updated this way, issuing the message that it is not possible to u...

Casual Listener

Plan Free Country NL Device Desktop Operating System Windows 11     My Question or Issue There is an issue updating Spotify with the winget.exe CLI-app; it is always stated that ...

1799 Views

0 replies

4 likes

winget
  • 1799 Views
  • 0 replies
  • 4 likes

Why aren't my explicit music playing

I can't click on music that are rated E. The music won't play

Visitor

I can't click on music that are rated E. The music won't play

Amay

Spotify Star

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

New Laptop, cannot download playlists

Hi, I have a new laptop, and am trying to download albums/playlistsd but receiving the following error: Device Limit ReachedRemove all downloads from another device to listen offline with this one. How do I do this for my old (now inoperable) laptop ...

Visitor

Hi,   I have a new laptop, and am trying to download albums/playlistsd but receiving the following error:   Device Limit Reached Remove all downloads from another device to listen offl...

killowen

Visitor

961 Views

2 replies

0 likes

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Solved!!Superuser Contribution Music video label wraps when app window gets too narrow

PlanPremiumCountrySwedenDeviceDesktopOperating SystemWindows 11 My Question or IssueI have my Spotify window as narrow as possible (800px), as zoomed out as it can be (Ctrl + -), "Now playing view" always opened and i have my nav as narrow as it can ...

Casual Listener

Plan Premium Country Sweden Device Desktop Operating System Windows 11   My Question or Issue I have my Spotify window as narrow as possible (800px), as zoomed out as it can be (Ctrl +...

Etsi0

Casual Listener

396 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

spotify cant play this right now error

.PlanFreeCountryGermanyOperating Systemwindows 11 My Question or Issuespotify cant play this right now errori latest version 1.2.48 i have this errorbut when i switch to older version 1.2.13i can play songs but i want the newer version work idk whats...

Casual Listener

. Plan Free Country Germany Operating System windows 11   My Question or Issue spotify cant play this right now error i latest version 1.2.48 i have this error but when i switch to ol...

TanyaS

Spotify Star

1122 Views

8 replies

0 likes

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Superuser Contribution Installation Issues with Spotify [Version 1.2.45.454]

Hi everyone,I’m having trouble installing Spotify [Version 1.2.45.454] on my new AI computer. Here are the issues I’m facing: Installation stuck: The installation process freezes partway through, and I have to force close it.Error messages: I’m getti...

Regular

Hi everyone, I’m having trouble installing Spotify [Version 1.2.45.454] on my new AI computer. Here are the issues I’m facing:   Installation stuck: The installation process freezes partway ...

MihailY

Moderator

601 Views

1 replies

0 likes

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cant delete playlist, stuck on home but not in library

I've already tried deleting from the web player, the app, clearing cache, uninstalling, logging out and logging back in on both clients. its still on the home screen and I want it gone! Its deleted on my mobile app but I want it gone from my Windows ...

Newbie

I've already tried deleting from the web player, the app, clearing cache, uninstalling, logging out and logging back in on both clients. its still on the home screen and I want it gone! Its deleted o...

Amay

Spotify Star

471 Views

1 replies

0 likes

  • 471 Views
  • 1 replies
  • 0 likes