Help Wizard

Step 1


FAQs / Device Help

Use Spotify on everyday devices, including smartwatches, gaming consoles, TVs, wireless speakers, and more. Find frequently asked questions and answers to troubleshoot how to use the app and connect it to your device.


Just like any other online app Spotify might occasionally act up when there are connectivity issues. That's why checking your internet connection and making sure that the app has access to it is the most important step. 
In case you've already done that and if the step doesn't solve your issue, you can continue down the list. There are suggestions that make sure we exhaust most all of the possible troubleshooting steps for your Apple Watch.

1. Force close and restart the app on your Watch. 
To do that you'd need to: 

1) Press the Side button once

2) Scroll and find Spotify app
3) Swipe from right-to-left on to close it and then tap on Remove [X] to confirm.

2. Reboot your Watch.

If your watch is still responding - try standard reboot with these steps:
1) Hold the Side button for a few seconds 

2) Press on Power off icon Lyubka_0-1678804941123.pngthen slide to Power Off the watch.


After a few seconds, press the Side button to turn the Apple watch back on.

If your watch is not responding - try forced restart with these steps:
1) Press and hold down the Side button and the Digital Crown at the same time until the watch powers off and then displays the Apple logo. The Watch will start after a few seconds.


3. Update the Spotify App

As we all know it's best to keep your Spotify app updated, so you don't miss out any fixes and improvements. Updates on the Spotify app on the Watch are dependent on your iPhone. Steps for updating the App can be found in this article. 

Once you update the app, make sure that the Automatic App Updates are toggled on on both devices.
1) Get your iPhone and open the Apple Watch App Lyubka_0-1678783857858.png


2) Tap on General and then toggle the switch to enable Automatic App Install.


* By toggling this option on you're making sure that any updates to apps on your iPhone will also be installed automatically on your Apple Watch.


Alternatively, this option can be found on the Watch.
1) Open Settings 
2) Scroll down until you find the App store and make sure that Automatic Updates is toggled on.

Tip: Always reboot both your Apple Watch and your iPhone when you're making any changes to ensure that they're synced.
4.Reinstall Spotify 

It's possible to reinstall the Spotify app from both your iPhone and your Watch. Below are the steps for each device.
Using your iPhone 

1) Open the Apple Watch App on your iPhone

2) Find the Spotify App

3) Tap on app's name and toggle off Lyubka_4-1678794366328.pngthe option "Show App on Apple Watch".



After that reboot both your watch & your iPhone and install the App again by following the steps below: 

1) Open the Watch App on your iPhone
2) Scroll down to 
Available apps 

3) Click on Install next to the Spotify app's name.



Using your Apple Watch

1) Press the Crown button 
2) Touch and hold on any app icon until you see the option Edit Apps
3) Click on it and select the cross on the Spotify App
4) Click on Delete App


After that reboot both your watch & your iPhone and install the App again by following the steps below: 

1) Open the App Store on your Apple Watch

2) Search for Spotify
3) Click on the cloud icon 
Lyubka_1-1678805590577.pngand the app will start downloading



5. Reset Network Settings on the iPhone

1) Tap Settings
2) Select General 
3)Scroll down to 
Transfer or Reset iPhone (for iOS 15 and later) 
Reset > Reset network settings.



By selecting that option you are making sure that all your current network settings and configurations are deleted while the default network values and options are restored. After the reset is finish reconnect to your Wi-Fi network and you'll be back online. Keep in mind that you'll need to reboot your Apple Watch after resetting those settings.

6.Update the WatchOS
Last but not least, we always recommend keeping both OS version and the Spotify app's version UP TO DATE. By following this piece of advice you'll be sure that errors and exploitable vulnerabilities are patched. It's important to always check for pending updates and install them. Again we can do that from the iPhone and from the watch itself 
Updating Watch OS from your iPhone
1) Open the Apple Watch App on your iPhone.
2) Select 
3) Tap on
 Software update and there you'll see if you're running the latest version.


In case there is an update - make sure to install it with by clicking on Download and Install. Enter your iPhone passcode in order to proceed. It's of a highest importance that you connect your Apple Watch on its charger before downloading the update to ensure that the process will be completed. 

Updating Watch OS from the Apple Watch 
1) Open Settings on your Watch 
2) Select General
3) Tap on Software updates and the watch will check for updates - if there is available update, you'll again see the option Download and Install.

Didn't help? Search for more FAQs, or create a new thread and ask the Community. 


Hey everyone!


We want to let you know that the Windows Store version of Spotify for Windows 1.1.94 comes with its own Xbox Game Bar widget, seamlessly replacing the one you are used to.


What's new?

The new Xbox Game Bar widget is always logged in to the same Spotify account that Spotify for Windows is logged in to. This means you never need to log in separately, and changing who's logged in to Spotify for Windows is constantly reflected.


To use the new Xbox Game Bar widget, you now always have to run Spotify for Windows on the same PC. It can however be minimized to the taskbar or even to the system tray if you select "Close button should minimize the Spotify Window" in Preferences. You can of course still play via Spotify Connect just like before.


Several bugs in the general user experience were fixed.


The new Xbox Game Bar widget now comes in additional languages.


Why are we doing this?

The new version makes logging in much easier.


The new version is now shipped in tandem with Spotify for Windows on Microsoft Store, making it easier for us to ship further improvements to the experience.


Anything else?

If you used the Xbox Game Bar widget previously, you have granted it access to your account. This is no longer needed and you can now revoke it by pressing Remove Access on Xbox Game Bar here.




I see an error message telling me to install the Spotify Widget: Spotify needs to be installed from the Microsoft Store to include the Xbox Game Bar widget. If you previously had downloaded Spotify via, you will still have your settings, downloaded music and podcasts available to you.


I see two Spotify Widgets: We're aware of this but it should be a very temporary phenomenon. The old widget will disappear after a while.


The widget is stuck on the 'Start listening' screen: The Desktop app needs to be running, clicking the “Start Listening” button will launch it. If you are not logged into the Desktop app you will need to login and then bring the Game Bar up again with the Windows + G key command.




By default, Alexa speakers such as the Amazon Echo will turn to its own music service first, so you’ll need to connect Spotify to Alexa and make sure to select it as your default music player instead.


Linking Alexa to Spotify offers full control of playback and the very best of your library, with lots of commands for seamless control of your music, plus the Alexa Equalizer that allows you to fine-tune the audio.


This FAQ takes you through the process step by step, as well as some useful tips to take full advantage of the integration.



Link Spotify to Alexa


Here’s how you link your accounts and set Spotify as the default music player for Alexa:

  1. Launch the Amazon Alexa app and select “More” in the bottom bar.
  2. Go to “Settings” and choose “Music & Podcasts” under ALEXA PREFERENCES.
  3. On top of the SERVICES list, there is a “Link New Service ” option. Tap it and choose the Spotify thumbnail in the following window.
  4. Then, log in to your Spotify account to proceed.
  5. When you log in, a permission screen appears asking you to allow Alexa access to Spotify. Hit AGREE, and a window pops up informing you that you’ve successfully linked the accounts.
  6. Now, tap CLOSE to exit this screen.
  7. A new window will open, asking if you want to choose a default Music Service. Tap VISIT MUSIC SETTINGS and select Spotify as default service for music and podcasts—et voilà.

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How to play music


With Spotify set as your default music service you’ll have full access to your personalized content and requests for songs, artists, albums and playlists will source from Spotify. To get Alexa to play your Spotify playlist, try saying:


“Alexa, play [playlist name] playlist.”


Check out the list below for some essential controls that can be used with Alexa.

Of course, you can also use the Spotify apps on mobile and desktop devices as well as the web player through Spotify Connect to browse through Your Library and handpick your favorite tunes – you will see your speakers listed among the available devices.

List of voice commands


Choosing music / podcasts

  • “Alexa, play [title / artist / album].”
  • “Alexa, play [song] by [artist] on [device / speaker group].”
  • “Alexa, play [playlist].”
  • “Alexa, shuffle [playlist].”
  • “Alexa, play [genre].”
  • "Alexa, play [podcast name]."

Playing music

  • “Alexa, play.”
  • “Alexa, stop.”
  • “Alexa, pause.”
  • “Alexa, resume the song.”
  • “Alexa, stop shuffle.”
  • "Alexa, louder / quieter."
  • “Alexa, volume up / down.”
  • “Alexa, set volume to level [number].”
  • “Alexa, who is this?”
  • “Alexa, what song is this?”
  • "Alexa, turn this off in [minutes]."
  • “Alexa, Spotify Connect.”

Alexa EQ controls

  • "Alexa, set the treble to [number]."
  • “Alexa, increase bass.”
  • "Alexa, decrease treble.”
  • “Alexa, increase bass in [speaker group].”
  • "Alexa, set bass to [number] on [device].”

Alexa won’t play my playlist


If you’re finding Alexa isn’t cooperating with your music requests and it’s always a random public playlist of the same name playing instead of your own, make sure you’re using the correct command.

You can check the “Voice History” under “Activity” in the Amazon Alexa app to check if she heard you correctly and leave feedback whether she did what you wanted to improve your Alexa experience.


Another important thing to note is that you must use the exact name of the playlist you want. Things that are likely to cause issues are usually playlists that contain punctuation, emojis, acronyms and initialisms (e.g. NASA and BBC) or other words that are just difficult to pronounce. The easiest way to deal with those is to rename the playlist from within Spotify.

Note that Alexa might not be able to open newly/recently created playlists, because it can take time for Alexa to refresh your library of playlists. If you want to force it to find your new playlist immediately, try unlinking your Spotify in the Alexa app and then re-linking it (as described above). This should refresh the list of available playlists.

How to deal with tricky playlist names


Naturally, you can only rename the playlists you created yourself - So, what about those playlists that you’re following, whose names you cannot edit?

One way to deal with this is to make a copy of the playlist and give it an easy to pronounce name that Alexa can understand. Keep in mind that your copied playlist won’t get any new songs added to the original, followed playlist, so we know this isn’t ideal.

You can also try to create an Alexa Routine that triggers playback of the desired playlist.

Once you have your routine set up, you can simply say: “Alexa, playlist.” and the favorite one will start automatically. Of course, you can always go back to the routines section and edit your preferences or have multiple routines for different playlists.

Can I use Alexa with a free account?

Yes! Use Spotify Free and ask Alexa on your smart speaker for:
  • Any artist, album or track to hear a music mix inspired by your choice
  • Your personal playlists to hear a playlist radio based on your mix
  • Or listening to our specially curated playlists for every genre, mood or activity!

Tune in to hundreds of personalized radio stations with favorite and up-and-coming artists 🎶

Can I use multiple Spotify accounts with Alexa?


It’s currently not possible to link more than one Spotify account per Alexa account, but there’s a workaround that allows you to set up multiple Spotify accounts to work on your Alexa.

You can add multiple accounts by setting up an Amazon Household. This way you can switch from one account to another just by talking to Alexa. For more details check out the related Amazon Help Topic here.

Note that everyone who intends to use it will need to set up their own account with Amazon which in turn has to be linked to their own Spotify account using their own version of the app. 

Alternatively, you can use Spotify Connect without having to link your accounts, but if you don’t, you won’t have the full functionality of Alexa’s commands either and you'll have to use the Spotify app to choose your music.

To do this, say "Alexa, Spotify Connect" to the specific speaker you want to listen to music on and follow the instructions that Alexa gives you (Open Spotify on your phone and select the playback device from the list). This allows you to play music from separate Spotify accounts on different speakers at the same time.

Tip: It’s best to keep Spotify closed when you use the "Spotify Connect" command, then open Spotify when she tells you to. If you don't, the connection between Spotify app and your speaker isn't always made.

Can I play Spotify across grouped speakers?

You can indeed. Alexa supports Spotify for Multi-room Music, which allows you to sync your smart speakers.

Still need help?

For additional help setting up and troubleshooting your Alexa speaker, go to the Amazon help site.


Didn't help? Search for more FAQs, or create a new thread and ask the Community.







Spotify Connect allows you to listen on speakers, TVs, and other devices using the Spotify app as a remote. You can take a look at this page to see the most common Connect compatible devices.


You can start the Connect feature from your phone or tablet and control the app on your other devices. It’s important that all devices are on the same Wi-Fi network for this to work flawlessly.


To get started on Mobile you’ll need to:

  1. Start streaming a song to get the Now playing view.
  2. Click on Devices available
  3. Choose the device you’d like to connect to from the list.


Currently to be able to control another device via the Connect feature on Desktop and the Web player, you'll need to start playing music from the device itself or have the Spotify app open first. Then you’ll get to see it in the Devices available list on your computer.





Q: My speaker isn’t showing up although it’s on the same network as my phone. What can I do?

A: It’s a good idea to restart both your devices and your router to make sure everything is synced up correctly. You should also check if all devices’ software is up-to-date. 

Check out this Spotify Answer for more steps you could try out.


Q: I’m seeing devices that are not on my Wi-Fi in the Connect window. How can I remove them?

A: You can navigate to your settings both on mobile and desktop and under Devices you can turn on the ‘’Show local devices only’’-option.


Q: Why can’t I play some songs via Connect?

A: It’s possible that you’ve uploaded these songs as local files and right now you can’t play those with Connect.


Q: Do I need Premium to use Connect?

A: Not necessarily. Connect now works with a free account on some devices. You can check the requirements with your device's manufacturer or create a new thread on our Community if you're still unsure 🙂


Q: Why don't I see any devices when I open ''Devices Available'' on desktop?

A: Mobile devices and speakers don't show automatically on the desktop app unless you had the app open on them first or played music with the app active on both devices.




Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.





We’re constantly on the go - whether bouncing between the gym, work, school, or just chilling - and our smartwatches are the tool that keeps us up to speed. That’s why Spotify has designed apps for smartwatch on Android and Apple based smart watches, giving you the ability to seamlessly access and control your music and podcasts without missing a beat. 



What system requirements are necessary?



The Spotify smartwatch app is available for devices with Android 9 or above version. 


Apple Watch

You’ll need an iPhone running iOS 13 or above and an Apple Watch on watch OS 7.0 or above if your Spotify app version is 8.7.34 (or any later version).


How do I install the Spotify app on my smartwatch?



Start by downloading Spotify from the Google Play Store on your watch. 

On a phone, tablet, or computer go to this page and enter your Spotify login details. In case you don’t have a Spotify account yet, just choose SIGN UP. Once you’ve logged in, enter the code you see on your watch and select PAIR



Apple Watch

Make sure you’ve paired your Apple Watch to your iPhone via Bluetooth.

In order for Spotify to show on your Apple Watch you need to have the Spotify app installed on your iPhone and your own Spotify account. Just open it on your watch and you can log in to start playing. 

In case you can’t see the Spotify app on your Apple Watch, simply follow these steps to install it.


More info about Spotify on Apple Watch can be found in this article. 


How do I get help?



If you need help with setting up and troubleshooting, have a look here


Apple Watch

To get help with setting up or troubleshooting, check out this help article. 


Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community. 





In order to be able to use your Google Home device with Spotify, you need to first download the Google Home app, and then link your Spotify account from the app using these steps:

  1. Tap the menu in the top-left corner.
  2. Tap Account preferences, then Linked media accounts.
  3. Select Spotify and tap Link Account, then Log in to Spotify.
    Note: If you don’t already have a Spotify account, you can create one by tapping Sign up to Spotify. After this, you’ll need to start the account link process from the beginning.
  4. Tap OKAY to confirm.

You can make Spotify the default player on Google Home by doing the following:

  1. In the Google Home app, tap the menu in the top-left corner. 
  2. Tap Music
  3. Select Spotify to set it as the default music player for your Google home. 

Using voice commands

  • You can request music on-demand using voice commands only if you’re on Premium. To upgrade and get the full experience, head here.
  • For a comprehensive list of voice commands you can use with Google Home, head here.
  • If you don’t want to use voice commands, you can enable Connect and use your mobile device as a remote for the speaker.

For multiple devices

  • If each user has their own Google Home device, everyone needs to have their own Google account linked to their own Spotify account, which is subsequently linked to their own Google Home device through the Google Home app.

Supported devices: Google Home, Google Home Mini, Max and Hub.


Need help?

For help setting up and troubleshooting your Google Home device, head over to the Google Home help site.



Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.





It's best to close Spotify while establishing a connection.

  1. On both devices, switch Bluetooth on. 
  2. Pair the devices. Check your device’s user guide for step-by-step instructions. 
  3. Open Spotify and play. The sound now comes from your chosen device.


Didn't work?


 If your Bluetooth connection isn’t working, make sure:

  • The devices are in range. We recommend they're within 1 meter (3ft) of each other.
  • Both devices have sufficient power. 
  • You’re connected to the right device. You might need to disconnect any other devices. 
  • You haven’t reached the maximum number of devices you can pair at any one time.
  • The connection allows media sharing. Look for this option in the Bluetooth settings of your phone, tablet, or computer.
  • You may need to select the device you’re pairing to as the default for your phone, tablet, or computer. Look for this option in the Bluetooth settings. 

If it's still not working, try re-pairing your devices:

  1. Turn your Bluetooth audio device off.
  2. In the Bluetooth settings of your phone, tablet, or computer, delete the information of your Bluetooth device. This setting is often called Forget.
  3. On both devices, switch Bluetooth off/back on.
  4. Re-establish the connection. Check your device's user guide for specific steps. 

Depending on your speaker or sound system, you may need to select it as the default for the device you’re playing from or configure the connection to allow media sharing. Look for those options in the Bluetooth settings for the device you’re playing from (i.e. your mobile, tablet, or desktop). 

If the problem persists, check out the support site for the manufacturer for help.


For info on how you can use Spotify in your car, check out this Spotify Answer.



Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.




Spotify isn’t working on my Chromecast Audio or Android TV.


Right now, Spotify works with Chromecast and Chromecast Audio. We continue working together with Google to bring the experience to more Cast enabled devices as soon as possible.


I’m seeing nearby devices in my Spotify app DEVICES list. What’s that?


If you have Guest Mode enabled on your Chromecast, nearby devices can connect to it without having to join your WiFi network. So it’s great for when you’ve got friends over. See the Guest Mode FAQs for more information.


Spotify and Chromecast: General Troubleshooting


If you’re having trouble with Spotify and your Chromecast, please check the following:

  • You have the latest firmware installed on your Chromecast device.
  • Your device is connected to the same WiFi network as your Chromecast.
  • You’re using the app in a country where Spotify is available.
  • You have the latest version of Spotify installed.



This Spotify Answer was submitted by @Staff.


Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.





Power off your device

It might sound basic, but some people over look this, and it can definitely help in some instances. To power off your PlayStation:


  • Select the Power on/off button from the function screen, and then select Turn Off PS4/PS5.
  • Press and hold the PS button on your controller for at least 1 second, and then select Turn Off PS4/PS5.
  • Press and hold the power button for at least 7 seconds (until the system beeps twice).

We’d also recommend unplugging your device and waiting for a few minutes before powering up again.


Sign out of the PlayStation Network

If you’re signed into the PlayStation Network, try signing out/back in again.


Select Settings > PlayStation™Network/Account management > Sign Out. To sign back in, select Settings > PlayStation™Network/Account management > Sign In.


Reinstall the app

To reinstall the app on your device, find PlayStation Music featuring Spotify in your start up menu and select OPTIONS [on your PS controller] > Delete. To reinstall the app, head to the PlayStation Store in your start up menu and search for Spotify.


Checking for updates

Usually, PlayStation will push updates automatically, so you’re not required to do this manually. However, it’s always worth checking to confirm you’re running the latest software, and if you’re not, manually updating accordingly.


Find PlayStation Music featuring Spotify in your start up menu and select OPTIONS [on your PS controller] > Check for Updates.


To check your PlayStation’s software is up-to-date, head over to Settings > System Software Update.



We’d recommend having at least 1GB of free memory on your device in order to use Spotify. To check your current memory usage, head to Settings > System Store Management > Free Space. You may need to delete some saved content if you have less than 1GB of free space available.


Internet connection

You’ll need an active internet connection in order to stream music with Spotify on PlayStation. To check your PlayStation has an active internet connection, head over to Settings > Network > Test Internet Connection. To set up an internet connection, select Settings > Network > Set up Internet Connection.


Using Spotify Connect

If you use Spotify on your mobile device or tablet, try connecting to your PlayStation using Spotify Connect. Here’s how:


  1. Open the Spotify app on your mobile device/tablet.
  2. Log into your Spotify account.
  3. When playing a track, tap the Now Playing bar at the bottom of the screen.
  4. Tap DEVICES AVAILABLE at the bottom of the screen.
  5. Choose your PlayStation from the list of devices available.

Note: Both devices must be connected to the same WiFi.


Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.


This copy was submitted by @Rorey





If you've just bought a Connect speaker but you're having trouble playing music, here are some tips to connect to your speaker.


Note: You might also have the error message "can't open this type of link on this device." You'll need to try selecting the device using the Spotify app. If so, follow these steps:


  1. Open the Spotify app and play any song.
  2. Tap the Now Playing bar at the bottom of the app.
  4. You should see all devices available to play with the Connect feature.  


Screen Shot 2018-07-11 at 11.19.41.png



Still having trouble? Here's what to try next:

  1. Go here, and follow the steps to reinstall the Spotify app on your device.

    (Important: Make sure you restart your device after this).

  2. Try logging into Spotify over a different internet connection.
  3. If that doesn't work, ask a friend or family member to sign in to their Spotify account on your device. If the issue still occurs, you'll likely need to perform troubleshooting on the device itself and possibly with the device manufacturer. Check for software updates.


On Android, you can see a list of available Connect devices in your Settings under Devices. Simply select Connect to a device to see this list. 


Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.