Premium payment did not work out, or did it?

[Phillister]

Hey there,

I just received a message, that my spotify premium payment did not work out. A few seconds later though, I received an e-mail from paypal stating that I just payed for premium.

What should I do? Will Spotify notice that the payment did actually go through?

Best regards

Philip

[kbrooksc]

Hi there! I recommend reaching out directly to Spotify Support. They can be reached through their Twitter Page @SpotifyCares or through the online contact form.

Make sure to check your inbox and junk folder for an email from Spotify. Once you get it, make sure to reply back right away, even if it says it's from a "no-reply" email.

Cheers!

[2Dutch]

Just to make sure this issue is known, I too got an email stating my payment failed, but 1 minute later I received an email from PayPal.

The email from PayPal is slightly different than usual though: usually it states that the payment has been made, but this time it stated I authorized the payment and PayPal is waiting for Spotify to process it.

PayPal seems to be missing from my payment info (Spotify website), but I am not going to authorise it again before I know what's going on (to prevent being charged twice). I'll reach out to support via Twitter and see what's going on..

-update-

webcare cancelled my account and I had to resubscribe. ugly way to fix it, but if it works..

Will keep an eye out for any "double" payments this may trigger. So if you have this issue: reach out to their webcare (I used twitter) and maybe link to this issue so they understand there are more people affected by it 🙂

[qlpa]

I got the same problem, updated my PayPal info, and got double charged 😞

[2Dutch]

I cancelled my older "continous" payment agreement to Spotify in PayPal: after resubscribing it added a second one and I thought it was tricky to leave them both active. I'm keeping close tabs on the payments..

[deeee1991]

Did you solve the problem?

I have the same issue and i dont want to cancel it because i only pay 5€ (student account) and after re-purchasing maybe i have to pay 10€ again

[qlpa]

I contacted Spotify Support and they are studying my case. I'd suggest you
to contact them and ask before paying again.

[deeee1991]

ok, i just did and i hope that they help

there are more people with this issue at this moment, might be a general problem

[2Dutch]

The PayPal payment is completed it says, account is working fine. Just waiting for the amount to actually be withdrawn from my bank account, takes a couple of days but don't expect any trouble.

Why don't you contact webcare and explain the situation regarding your student discount? They responded to my questions pretty quickly.

Would be odd if something that you did not cause yourself  would lead to you losing your discount, wouldn't be very customer-friendly 🙂

[deeee1991]

for me it says that the PayPal Payment is "open" and it´s "authorizing".

Never had a Problem before, paid Spotify for like 6-7 Month. 

I dont think that they are dumb enough to loose a customer.

I just saw in my Account that my "payment details" are empty...really strange

Support contacted

[EowynCarter]

So, not alone there.

How do you contact support anyway?
Maybe that's because of the mobile website, but I couldn't find anything.

[qlpa]

http://www.spotify.com/about-us/contact/contact-spotify-support

[EowynCarter]

Thanks.