Renew student discount after 1 year period

[nixx]

Hi,

I just logged in to my account and saw, to my surprise, that my student discount was cancelled in June, and am set to be charged $9.99 per month from July 6. When I checked "receipts", it appears that the discount ran out last month, having run one year. I saw the terms and conditions now, and it looks like a student discount must be renewed before it is set to expire.

Since my student discount expired (basically in May 2015) and I was charged the regular premium price in July, is there any hope to renew the student discount now for another year? If so, how?

Many thanks!

[red157]

I am also having similar trouble and I'm yet to get a response. Seems it's quite frequent at the moment.

[sonal]

I tried renewing my discount and it says that it cannot be applied 😕

[brooooke93]

I'm having the same issue