Help - Android

Reply
Music Lover
Posts: 2
Registered: ‎2012-04-28
Accepted Solution

Constantly says I'm in "offline mode" even though I'm connected to WiFi

I have Spotify Premium mainly due to the fact that I can listen to music on my phone aswell, but for the past week it has been telling me that I'm in offline mode, which won't allow me to search for songs on Spotify or transfer my updated playlists off of my computer onto my phone. This is extremely inconvinient as I like to have new music on my phone all of the time.

My phone make is the HTC Desire.

Thanks.

Solution!
‎2015-08-28 12:16 AM
Concert VIP
Posts: 6
Registered: ‎2012-05-04

Re: Constantly says I'm in "offline mode" even though I'm connected to WiFi

So seeing as we weren't getting anywhere here, I found this solution (at http://www.spotify-forum.com/viewtopic.php?f=46&t=1915) and it worked like a charm:

 

"1. Clear the app data. On your Android device: Settings -> Applications -> Manage applications -> Spotify -> Clear data

2. Uninstall Spotify. In the same screen, tap Uninstall

3. Restart device. While you're waiting, go to step 4 (this is the good part).

4. Retrieve your Spotify username and create your device password. This is DIFFERENT than logging in with your Facebook credentials. The Spotify username is really for OTHER devices (Sonos, Squeezebox, TiVo, etc.) but it'll work like a charm in this case too. Get it herehttp://www.spotify.com/us/help/faq/devices/connect-devices/

5. Reinstall Spotify on your Android device

6. Log in with your SPOTIFY username (NOT your Facebook username). It will likely be 9 digits.

7. Boom, boom boom. Let me hear you say way-oh. http://open.spotify.com/track/2nyr5mKIWFHF6xJdObufdI"

 

I think I'm in love with the guy that wrote this.

View solution in original post


All Replies
Concert VIP
Posts: 6
Registered: ‎2012-05-04

Re: Constantly says I'm in "offline mode" even though I'm connected to WiFi

I'm getting the exact same problem and have done for about a week also. And despite it saying I'm in Offline Mode and being unable to search, I can still look up an artist and album if I have a track of theirs saved in my playlists. I'm using a Motorola Defy.

 

Thanks.

Gig Goer
Posts: 3
Registered: ‎2012-05-04

Re: Constantly says I'm in "offline mode" even though I'm connected to WiFi

Same here. I have found that if you save any playlists for offline play, it then puts you into this situation and won't let you back to "online"  at all.

 

Then I'll uninstall the app, re-install and not download any playlists and it's fine again.

 

Not happy, as I am also a Premium subscriber who just wants to use it. 

 

How about some response from someone who works at Spotify?

 

Thank you

Spotify Legend
Posts: 3,649
Registered: ‎2012-01-19

Re: Constantly says I'm in "offline mode" even though I'm connected to WiFi

Hello,

 

Have you tried installing the Android Preview application? You can find it right here.

-----
Airhorn Enthusiast
Concert VIP
Posts: 6
Registered: ‎2012-05-04

Re: Constantly says I'm in "offline mode" even though I'm connected to WiFi

Hi David,

I've installed Preview but am still being told that I'm offline. Finding this a bit odd considering I can still view artist/album info via the 'View Artist/View Album' function. Won't detect my PC when connected to Wifi either.
Music Lover
Posts: 2
Registered: ‎2012-05-05

Re: Constantly says I'm in "offline mode" even though I'm connected to WiFi

here aswell. Since i updated to ICS 4.0.3.
Every time i start it, it tries to synchronize something and then crashes.

Can't use Spotify at all.. I have reinstalled the app allready. Using a Samsung S2 

Community Legend
Posts: 1,612
Registered: ‎2012-02-11

Re: Constantly says I'm in "offline mode" even though I'm connected to WiFi


dbroek wrote:

here aswell. Since i updated to ICS 4.0.3.
Every time i start it, it tries to synchronize something and then crashes.

Can't use Spotify at all.. I have reinstalled the app allready. Using a Samsung S2 


This is solved by the preview app - http://www.spotify.com/download/previews/

----------------
Listening on Windows, Android and Sonos. Tweeting it at @davelicence
Gig Goer
Posts: 3
Registered: ‎2012-05-04

Re: Constantly says I'm in "offline mode" even though I'm connected to WiFi

I have tried this solution before only a week ago and still doesn't fix it. And this new iteration doesn't seem to allow screen rotation, which is a big inconvenience as well.
Gig Goer
Posts: 3
Registered: ‎2012-05-04

Re: Constantly says I'm in "offline mode" even though I'm connected to WiFi

And re-tried this am as well w/ fresh download and install.
Concert VIP
Posts: 6
Registered: ‎2012-05-04

Re: Constantly says I'm in "offline mode" even though I'm connected to WiFi

Same here - reinstalled but still no joy.
Announcements

Beta Test Spotify Desktop
Would you like to beta test Spotify Desktop?

If so, please log in or register.

More

Please bear in mind that the Community is not an official Spotify support service. It's a place where we all help each other, whether we work for Spotify or not. So please use your discretion when using the forum.