Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42480 Views
  • 65 replies
  • 25 likes
  • 42480 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878030 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878030 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26364 Views
  • 4 replies
  • 0 likes
  • 26364 Views
  • 4 replies
  • 0 likes

Musics

I imported a few musics I had downloaded in my fine before and they are not working. They are darker and I can't delete them. If I press the 3 dots next to the music it only shows me the music's name.

  • Casual Listener
  • I imported a few musics I had downloaded in my fine before and they are not working. They are darker and I can't delete them. If I press the 3 dots next to the music it only shows me the music's name.
  • Rafaaba
  • Casual Listener
  • 379 Views
  • 3 replies
  • 0 likes
  • 379 Views
  • 3 replies
  • 0 likes

Spotify Connect/Google Cast on Google Home

I will be going to university soon and want to take my Google Home with me. I know other people can connect to the Home through the spotify connect/google cast feature if they are on the same network. Is there a way to control what devices can/can't ...

  • Newbie
  • I will be going to university soon and want to take my Google Home with me. I know other people can connect to the Home through the spotify connect/google cast feature if they are on the same network...
  • Joe
  • Community Legend
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Musica Para Sozinha

Pessoal alguem poderia me ajudar ?A reprodução da minha playlist esta parando sozinha, eu coloco para ouvir no modo off e ela para sozinha.Alguem sabe o que é isso ?

  • Newbie
  • Pessoal alguem poderia me ajudar ? A reprodução da minha playlist esta parando sozinha, eu coloco para ouvir no modo off e ela para sozinha. Alguem sabe o que é isso ?
  • Bittencourt
  • Spotify Star
  • 1465 Views
  • 1 replies
  • 2 likes
  • 1465 Views
  • 1 replies
  • 2 likes

Shuffle songs poor results

For a while now ive found that when i go into 'songs' and choose shuffle, its generating a queue with the same 3 or 4 artists from albums iv recently added.Its very frustrating to say the least and forces me to listen to a Daily Mix play list instead...

  • Casual Listener
  • For a while now ive found that when i go into 'songs' and choose shuffle, its generating a queue with the same 3 or 4 artists from albums iv recently added. Its very frustrating to say the least and...
  • 295 Views
  • 0 replies
  • 1 likes
  • 295 Views
  • 0 replies
  • 1 likes

Solved!! "shuffle"/random function on android is broken to the point of being unusable.

For some time now (weeks at least) this has been an issue, "shuffle" used to work fine in the past, but has now become entirely broken on the Android app.In both windows and android apps/programs the play queue has a 50 (or thereabout) song limit. Th...

  • Casual Listener
  • For some time now (weeks at least) this has been an issue, "shuffle" used to work fine in the past, but has now become entirely broken on the Android app. In both windows and android apps/programs t...
  • Lozypants
  • Casual Listener
  • 7853 Views
  • 5 replies
  • 4 likes
  • Android
    broken
    bug
    shuffle
  • 7853 Views
  • 5 replies
  • 4 likes

Nothing will play, straight to pause or no sound

Every song either pauses and will not play or will look like its playing but no sound. Anyone else have this? Everything was working well then nothing would play

  • Newbie
  • Every song either pauses and will not play or will look like its playing but no sound. Anyone else have this? Everything was working well then nothing would play
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Android App starts automatically everytime I unlock my phone

Since a few days Spotify starts everytime I unlock my Galaxy S8. I habe reinstalled and cleared cache already. I have also switched of all notifications. I am not using the widget. I use a Galaxy S3 smart watch if that is important. Does anybody have...

  • Newbie
  • Since a few days Spotify starts everytime I unlock my Galaxy S8. I habe reinstalled and cleared cache already. I have also switched of all notifications. I am not using the widget. I use a Galaxy S3 ...
  • 411 Views
  • 0 replies
  • 0 likes
  • 411 Views
  • 0 replies
  • 0 likes

I cannot listen to specific songs

I have a really large playlist and i have spotify premium. There are a few songs on my playlist that have gone dark gray. I can't listen to them when i click on them. They're the only ones that dont have the green "downloaded" or "saved" logo on them...

  • Newbie
  • I have a really large playlist and i have spotify premium. There are a few songs on my playlist that have gone dark gray. I can't listen to them when i click on them. They're the only ones that dont ...
  • Gayilluminati
  • Roadie
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

cant visualize playlist from other user

hii have two accounts mine and my wife , i am trying to search for playlist that she created but i could not founded, the same happends to her when she try to search for a playlist that i have created.saul0824 is my user i just create another one cal...

  • Newbie
  • hi i have two accounts mine and my wife , i am trying to search for playlist that she created but i could not founded, the same happends to her when she try to search for a playlist that i have crea...
  • Gayilluminati
  • Roadie
  • 444 Views
  • 1 replies
  • 0 likes
  • playlist other users
  • 444 Views
  • 1 replies
  • 0 likes

Cant remove a local file from playlist(now deleted from pc) so I can't have the playlist offline

Hey, I've got a track on my playlist that is only visable on the playlist on my phone, but it's greyed out so it **bleep**s up my playlist for offline as It wont load properly even when all the other songs are downloaded. How do I remove the song fro...

  • Newbie
  • Hey, I've got a track on my playlist that is only visable on the playlist on my phone, but it's greyed out so it **bleep**s up my playlist for offline as It wont load properly even when all the other...
  • Joe
  • Community Legend
  • 971 Views
  • 4 replies
  • 0 likes
  • 971 Views
  • 4 replies
  • 0 likes

Ford SYNC AppLink - need to rescan for Spotify app after each engine restart.

After an engine restart. Spotify shows on the car screen but "Could not connect to spotify". Need to rescan for app on the car menu and it works again. Spotify app is running on phone etc, tried playing track not playing track.Other bluetooth phone f...

  • Casual Listener
  • After an engine restart. Spotify shows on the car screen but "Could not connect to spotify". Need to rescan for app on the car menu and it works again. Spotify app is running on phone etc, tried play...
  • Topdawg
  • Casual Listener
  • 1306 Views
  • 3 replies
  • 3 likes
  • 1306 Views
  • 3 replies
  • 3 likes

i accidentaly synced to face on spotify login and now my playlists are gone!

please help!i had to get the new version of spotify and downloaded it and accidentaly hit "log in with facebook" and now all my playlists are missing i have tried to uninstall and log on again on the other options but now it refuses my username,and e...

  • Casual Listener
  • please help! i had to get the new version of spotify and downloaded it and accidentaly hit "log in with facebook" and now all my playlists are missing 😞 i have tried to uninstall and log on again o...
  • Gayilluminati
  • Roadie
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

I forgot my email

I forgot it and can't get in my spotify ACC where i had Premium

  • Newbie
  • I forgot it and can't get in my spotify ACC where i had Premium
  • Gayilluminati
  • Roadie
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Solved!! No Stations on Android Auto

Just started using Spotify with Android Auto and cannot figure out how to get followed radio stations to appear in the AA menu. I can start song radio by selecting the ((o)) button just fine, but whenever I try to stream one of my "followed" stations...

  • Casual Listener
  • Just started using Spotify with Android Auto and cannot figure out how to get followed radio stations to appear in the AA menu. I can start song radio by selecting the ((o)) button just fine, but whe...
  • NicolaSpreafico
  • Newbie
  • 3908 Views
  • 6 replies
  • 3 likes
  • 3908 Views
  • 6 replies
  • 3 likes

Suppression chanson daily mix

Bonjour, j'aime beaucoup écouter ma musique via les daily mix, en revanche, j'ai supprimer une chanson par erreur de celui-ci avec l'icône rond avec un trait à l'intérieur, j'aimerais savoir comment je peux annuler ceci svp, pour que ce titre puisse ...

  • Newbie
  • Bonjour, j'aime beaucoup écouter ma musique via les daily mix, en revanche, j'ai supprimer une chanson par erreur de celui-ci avec l'icône rond avec un trait à l'intérieur, j'aimerais savoir comment ...
  • 2487 Views
  • 0 replies
  • 0 likes
  • 2487 Views
  • 0 replies
  • 0 likes

Solved!! Spotify menus don't work

My Spotify on my Samsung Galaxy S7 edge is unable to accomplish anything done through the menu accessed when interacting with a song/playlist/album etc. I have restarted my phone and uninstalled and reinstalled Spotify. I can still listen to music bu...

  • Newbie
  • My Spotify on my Samsung Galaxy S7 edge is unable to accomplish anything done through the menu accessed when interacting with a song/playlist/album etc. I have restarted my phone and uninstalled and ...
  • Kenrad55
  • Casual Listener
  • 7511 Views
  • 23 replies
  • 6 likes
  • 7511 Views
  • 23 replies
  • 6 likes

USB audio out OTG

Has anyone been able to use external DAC such as ifi NanoDsd or M2 tech on a tablet such as LG G pad 8.3 verizon or Dell venue 8 Android ...? I can play other media files from tab or sd using USB audio recorder pro (paid app). This should not be this...

  • Newbie
  • Has anyone been able to use external DAC such as ifi NanoDsd  or M2 tech on a tablet such as LG G pad 8.3 verizon  or Dell venue 8 Android ...? I can play other media files from tab or sd...
  • Jake-Grabowski
  • Music Fan
  • 43621 Views
  • 26 replies
  • 13 likes
  • 43621 Views
  • 26 replies
  • 13 likes

Downloaded music

I was wondering if there was a way for me to find all of my downloaded music. I didn't know last night that my downloads didn't show up in my library unless I save them to it. I figured that out today. Is there any way we could get a downloaded secti...

  • Newbie
  • I was wondering if there was a way for me to find all of my downloaded music. I didn't know last night that my downloads didn't show up in my library unless I save them to it. I figured that out toda...
  • 386 Views
  • 0 replies
  • 0 likes
  • 386 Views
  • 0 replies
  • 0 likes

Downloaded Playlist Unavailable in Offline Mode

Hi,I am a premium user and am having some trouble with the offline mode. I have a playlist that I downloaded for offline listening, but when I am in offline mode and try to select the playlist I get a message saying the playlist is unavailable. Howev...

  • Newbie
  • Hi, I am a premium user and am having some trouble with the offline mode. I have a playlist that I downloaded for offline listening, but when I am in offline mode and try to select the playlist I ge...
  • 361 Views
  • 0 replies
  • 0 likes
  • 361 Views
  • 0 replies
  • 0 likes

Love Aretha, but...

Ok...on a road trip a few days ago, my wife used my phone and Spotify to play an Aretha Franklin playlist. And since, after every song thay plays...whether I start a new playlist, add to que, or anything...after playing 1 song, it always goes back to...

  • Newbie
  • Ok...on a road trip a few days ago, my wife used my phone and Spotify to play an Aretha Franklin playlist. And since, after every song thay plays...whether I start a new playlist, add to que, or anyt...
  • Joe
  • Community Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes