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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 40377 Views
  • 65 replies
  • 25 likes
  • 40377 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876796 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876796 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26137 Views
  • 4 replies
  • 0 likes
  • 26137 Views
  • 4 replies
  • 0 likes

Downloaded music

I was wondering if there was a way for me to find all of my downloaded music. I didn't know last night that my downloads didn't show up in my library unless I save them to it. I figured that out today. Is there any way we could get a downloaded secti...

  • Newbie
  • I was wondering if there was a way for me to find all of my downloaded music. I didn't know last night that my downloads didn't show up in my library unless I save them to it. I figured that out toda...
  • 382 Views
  • 0 replies
  • 0 likes
  • 382 Views
  • 0 replies
  • 0 likes

Downloaded Playlist Unavailable in Offline Mode

Hi,I am a premium user and am having some trouble with the offline mode. I have a playlist that I downloaded for offline listening, but when I am in offline mode and try to select the playlist I get a message saying the playlist is unavailable. Howev...

  • Newbie
  • Hi, I am a premium user and am having some trouble with the offline mode. I have a playlist that I downloaded for offline listening, but when I am in offline mode and try to select the playlist I ge...
  • 356 Views
  • 0 replies
  • 0 likes
  • 356 Views
  • 0 replies
  • 0 likes

Love Aretha, but...

Ok...on a road trip a few days ago, my wife used my phone and Spotify to play an Aretha Franklin playlist. And since, after every song thay plays...whether I start a new playlist, add to que, or anything...after playing 1 song, it always goes back to...

  • Newbie
  • Ok...on a road trip a few days ago, my wife used my phone and Spotify to play an Aretha Franklin playlist. And since, after every song thay plays...whether I start a new playlist, add to que, or anyt...
  • Joe
  • Community Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution [ALL PLATFORMS] Spotify Premium is a joke... why isn't Spotify doing anything about it?

I've loved Spotify Free on the desktop for quite some time now, so I finally decided to purchase Spotify Premium. Each day that goes by using it, I discover more nuances and hassles due to poor design and lack of features. After searching through the...

  • Regular
  • I've loved Spotify Free on the desktop for quite some time now, so I finally decided to purchase Spotify Premium.  Each day that goes by using it, I discover more nuances and hassles due to...
  • Joe
  • Community Legend
  • 2279 Views
  • 3 replies
  • 6 likes
  • 2279 Views
  • 3 replies
  • 6 likes

Bluetooth stuttering - Android - So Super Annoying!

I've seen many discussions about this issue in many forums, yet it never gets fixed. Let's try to state the problem clearly. Spotify, you stutter when playing via bluetooth on Andorid. The sound just drops out anytime something like a notification, e...

  • Music Fan
  • I've seen many discussions about this issue in many forums, yet it never gets fixed.  Let's try to state the problem clearly.  Spotify, you stutter when playing via bluetooth on Andorid.&nb...
  • 1403 Views
  • 0 replies
  • 3 likes
  • Android
    bluetooth
    skipping
    stuttering
  • 1403 Views
  • 0 replies
  • 3 likes

Album cover disapears

Since about 2 updates ago, when playing music, with the Album Cover visible, after the smartphone screen goes to sleep, frequently, when I start the screen again, the Album Cover is not there (just an empty space), although the previous and next albu...

  • Casual Listener
  • Since about 2 updates ago, when playing music, with the Album Cover visible, after the smartphone screen goes to sleep, frequently, when I start the screen again, the Album Cover is not there (just a...
  • phoebe_beirne
  • Music Fan
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Spotify deletes all of my downloaded songs

Here I am on the spotify forum again, for the same problem that happened multiple times and where there's still - and this is a well known problem for a while - no fix for.I use spotify to listen to off line songs a lot. So, my android phone is full ...

  • Music Fan
  • Here I am on the spotify forum again, for the same problem that happened multiple times and where there's still - and this is a well known problem for a while - no fix for. I use spotify to listen t...
  • teribus_13
  • Regular
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

(solved) Tip - Cannot Log in on Android

Hi there - I'm just reposting this from my original post on the old Spotify forum at getsatisfaction, because it seemed that several people per month were using the post to solve their troubles (Solved) - Tip: Cannot log in on android Thought I'd pos...

  • Newbie
  • Hi there - I'm just reposting this from my original post on the old Spotify forum at getsatisfaction, because it seemed that several people per month were using the post to solve their troubles 🙂&nb...
  • upeters48104
  • Newbie
  • 6318 Views
  • 13 replies
  • 13 likes
  • 6318 Views
  • 13 replies
  • 13 likes

Solved!! Premium User. Shuffle Won't Work. Can't Rewind.

Hello. I just purchased Premium today. Paid it with my ATM card, purchased the 6 months of Premium option. However, it didn't go well.I started my Spotify app on my phone (ASUS Zenfone 2, Android OS), opened the "now playing" section, the "now playin...

  • Casual Listener
  • Hello.   I just purchased Premium today. Paid it with my ATM card, purchased the 6 months of Premium option. However, it didn't go well. I started my Spotify app on my phone (ASUS Zenfone 2, ...
  • AzeemAzz27
  • Casual Listener
  • 828 Views
  • 2 replies
  • 0 likes
  • Android
    Premium
    rewind
    shuffle
  • 828 Views
  • 2 replies
  • 0 likes

Reorganizing songs in a playlist

Hello everyone. I have a Galaxy S5, and I've been trying to reorganize my songs in my playlists, but there does not seem to be a way to do that, like in ITunes. Am I missing something? Can I do it through my desktop at least? It seems that this shoul...

  • Newbie
  • Hello everyone. I have a Galaxy S5, and I've been trying to reorganize my songs in my playlists, but there does not seem to be a way to do that, like in ITunes. Am I missing something? Can I do it th...
  • Gayilluminati
  • Roadie
  • 268 Views
  • 1 replies
  • 1 likes
  • 268 Views
  • 1 replies
  • 1 likes

Spotify Eating Through Data

I have a Samsung Galaxy S7 Edge, and regularly plug in my phone to listen to Spotify while I drive using Android Auto. I've done this for months with zero issue, but last month Spotify went nuts using my data in the background and I had to completely...

  • Newbie
  • I have a Samsung Galaxy S7 Edge, and regularly plug in my phone to listen to Spotify while I drive using Android Auto. I've done this for months with zero issue, but last month Spotify went nuts usin...
  • Gayilluminati
  • Roadie
  • 350 Views
  • 2 replies
  • 1 likes
  • 350 Views
  • 2 replies
  • 1 likes

Music stops playing when phone locks

HiWhen my phone goes to lock screen spotify will play but sometimes the song stopsHas anyone any ideas

  • Newbie
  • Hi When my phone goes to lock screen spotify will play but sometimes the song stops Has anyone any ideas
  • Joe
  • Community Legend
  • 642 Views
  • 1 replies
  • 0 likes
  • 642 Views
  • 1 replies
  • 0 likes

Spotify closes itself from time to time

Spotify closes itself from time to time.Sometimes it closes 3x during the duration of a track. It is really annoying.

  • Casual Listener
  • Spotify closes itself from time to time. Sometimes it closes 3x during the duration of a track. It is really annoying.
  • Joe
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Spotify deletes all the downloaded songs

Suddenly Spotify deletes all the downloaded songs.That happened about 5 times already. I have more than 1000 downloaded songs and had to download everything again all of the times.It's really annoying when i'm on the road without internet connection ...

  • Casual Listener
  • Suddenly Spotify deletes all the downloaded songs. That happened about 5 times already. I have more than 1000 downloaded songs and had to download everything again all of the times. It's really...
  • CryticalAce
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

widget in notification pulldown is HUGE now

I've got a Samsung Galaxy S5, and after a recent update, the little widget with the album art and forward/pause/back controls went from being fairly small, about the same size as a new text or email notification, to being frickin' giant, and taking u...

  • Roadie
  • I've got a Samsung Galaxy S5, and after a recent update, the little widget with the album art and forward/pause/back controls went from being fairly small, about the same size as a new text or email ...
  • BeerTanK
  • Newbie
  • 342 Views
  • 1 replies
  • 1 likes
  • 342 Views
  • 1 replies
  • 1 likes

connection issues

I'm listening to spotify at the gym as usual using my andriod phone and now it keeps trying to connect to something other than my phone even when I click on to listen on this phone. The other device starts with a SM- something.

  • Newbie
  • I'm listening to spotify at the gym as usual using my andriod phone and now it keeps trying to connect to something other than my phone even when I click on to listen on this phone. The other device ...
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

How to stop Spotify from opening automatically when connecting phone to Bluetooth device

Spotify keeps opening up automatically on my phone Everytime my phone connects to my car audio through Bluetooth. I don't want to use Spotify Everytime it connects.

  • Newbie
  • Spotify keeps opening up automatically on my phone Everytime my phone connects to my car audio through Bluetooth. I don't want to use Spotify Everytime it connects.
  • 542 Views
  • 0 replies
  • 0 likes
  • 542 Views
  • 0 replies
  • 0 likes

Premium isnt working

I've recently purchased the premium and have confirmed that the payment has passed but yet I still cannot use the premium features. I have tried every method in the support menu and I've read previous comments that have similar issues. I'd like to kn...

  • Newbie
  • I've recently purchased the premium and have confirmed that the payment has passed but yet I still cannot use the premium features. I have tried every method in the support menu and I've read previou...
  • Joe
  • Community Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes