Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 38760 Views
  • 65 replies
  • 25 likes
  • 38760 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 875747 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 875747 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 25959 Views
  • 4 replies
  • 0 likes
  • 25959 Views
  • 4 replies
  • 0 likes

I can't play back songs nor restart them

I can't play back songs, no idea why check photo, I have those buttons unavailable I have spotify premium

  • Newbie
  • I can't play back songs, no idea why check photo, I have those buttons unavailable I have spotify premium
  • Nico
  • Community Legend
  • 2327 Views
  • 1 replies
  • 0 likes
  • 2327 Views
  • 1 replies
  • 0 likes

Can't log in

Tells me I'm currently set 2 offline but I'm connected 2 internet and have logged into the main site 2 c if can solve it there but still won't let me log in... I logged out of my account do to my premium was registered correctly I had everything work...

  • Newbie
  • Tells me I'm currently set 2 offline but I'm connected 2 internet and have logged into the main site 2 c if can solve it there but still won't let me log in... I logged out of my account do to my pre...
  • 142 Views
  • 0 replies
  • 0 likes
  • 142 Views
  • 0 replies
  • 0 likes

Can't see all songs in folder

Ever since the update a few days ago, I have no longer been able to view all my music in a folder across playlists. Which means I can't shuffle it all.Is there a way to do this still or what?

  • Casual Listener
  • Ever since the update a few days ago, I have no longer been able to view all my music in a folder across playlists. Which means I can't shuffle it all. Is there a way to do this still or what?
  • Joe
  • Community Legend
  • 437 Views
  • 2 replies
  • 4 likes
  • 437 Views
  • 2 replies
  • 4 likes

Spotify deletes downloaded songs when phone loses battery while playing

This is the third time this has happened. First times I wasn't 100% sure, but now it's pretty clear what caused it. My phone was on a table playing music for a few hours, and it ran out of battery while Spotify was on. I left it there and I only plug...

  • Casual Listener
  • This is the third time this has happened. First times I wasn't 100% sure, but now it's pretty clear what caused it. My phone was on a table playing music for a few hours, and it ran out of battery wh...
  • LoganHelps
  • Composer
  • 623 Views
  • 1 replies
  • 0 likes
  • 623 Views
  • 1 replies
  • 0 likes

Problemas con el modo offline

No es la primera vez que me pasa esto y anteriormente intenté ya las demás cosas que decís como desinstalar y volver a instalar, siempre me sale el aviso de que tengo más de 3 dispositivos conectados y no es así solamente utilizo Spotify en mi teléfo...

  • Newbie
  • No es la primera vez que me pasa esto y anteriormente intenté ya las demás cosas que decís como desinstalar y volver a instalar, siempre me sale el aviso de que tengo más de 3 dispositivos conectados...
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

LG tv, cant get the app to work

I Know that the app on the television itself has been deleted, but why cant I download the new television app for a android tv through Google Play as Spotify suggest here https://support.spotify.com/dk/listen_everywhere/on_tv/spotify-android-tv/ ?

  • Newbie
  • I Know that the app on the television itself has been deleted, but why cant I download the new television app for a android tv through Google Play as Spotify suggest here https://support.spotify...
  • 355 Views
  • 0 replies
  • 0 likes
  • 355 Views
  • 0 replies
  • 0 likes

No internet connection Android Premium with internet

Since I have Spotify premium I have issues with internet connection.I can listen 1 time on spotify after that it says: no internet connection even though I have.Tried reinstalling several times without result.pleas help

  • Casual Listener
  • Since I have Spotify premium I have issues with internet connection. I can listen 1 time on spotify after that it says: no internet connection even though I have. Tried reinstalling several times w...
  • shaf-4
  • Roadie
  • 380 Views
  • 3 replies
  • 0 likes
  • 380 Views
  • 3 replies
  • 0 likes

Trouble with Bluetooth car autoplay

Dear all,I'm using Spotify for Android connected with a Bluetooth car device. My problem is that when the car connects to my phone the default music player starts automatically and not Spotify as I wish.If I have Spotify opened and paused it works as...

  • Casual Listener
  • Dear all, I'm using Spotify for Android connected with a Bluetooth car device. My problem is that when the car connects to my phone the default music player starts automatically and not Spotify as I...
  • 1722 Views
  • 0 replies
  • 2 likes
  • 1722 Views
  • 0 replies
  • 2 likes

Select a language for music

I often listen music of italian singers that also sing their music in other languages. Is it possible to select a language to listen just songs in my language and not the foreign versions?

  • Casual Listener
  • I often listen music of italian singers that also sing their music in other languages. Is it possible to select a language to listen just songs in my language and not the foreign versions?
  • Valesian
  • Casual Listener
  • 1796 Views
  • 3 replies
  • 0 likes
  • 1796 Views
  • 3 replies
  • 0 likes

UI bug in pause button

When playing white themed albums the pause/play button is white as well. So you cannot tell what symbol it is.

  • Newbie
  • When playing white themed albums the pause/play button is white as well. So you cannot tell what symbol it is.
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

Devices available not showing all

I have two jam speakers, when i play a song and click on 'devices available' the list shows one jam speaker and 'this phone'. Both jam speakers are on the same wifi network and both are 'seen' in the jam app.Why is Spotify not showing both? Any ideas...

  • Newbie
  • I have two jam speakers, when i play a song and click on 'devices available' the list shows one jam speaker and 'this phone'. Both jam speakers are on the same wifi network and both are 'seen' in the...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Downloaded songs not working in Offline mode despite Premium

Whenever I try to listen to music in offline mode, it'll only finish (or play most) of the current song it had ready, but once the next song starts it just sits at 00:00 and doesn't progress. The album art is also just a blank square with a question ...

  • Newbie
  • Whenever I try to listen to music in offline mode, it'll only finish (or play most) of the current song it had ready, but once the next song starts it just sits at 00:00 and doesn't progress. The alb...
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

Can't log into my spotify app

I have tried everything, from uninstalling the app, resetting my password, etc and it still wont let me log in. What else can I do? Getting really frustrated with it

  • Newbie
  • I have tried everything, from uninstalling the app, resetting my password, etc and it still wont let me log in. What else can I do? Getting really frustrated with it 😥
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

Volume goes up and down, p8 lite 2017

Every time I listen to a song volumes goes up and down, for example during the chorus of some song the volume goes down then return to normality after... It's pretty annoying, how can I solve it?

  • Newbie
  • Every time I listen to a song volumes goes up and down, for example during the chorus of some song the volume goes down then return to normality after... It's pretty annoying, how can I solve it?
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes

Solved!! Spotify premium

Buen día tengo fallas en la app me suscribí a premium mediante pago en oxxo y al día de ayer se activo mi cuenta premium pero sin todos los beneficios por ejemplo no puedo regresar una canción ni activar el modo aleatorio

  • Newbie
  • Buen día tengo fallas en la app me suscribí a premium mediante pago en oxxo y al día de ayer se activo mi cuenta premium pero sin todos los beneficios por ejemplo no puedo regresar una canción ni act...
  • Joe
  • Community Legend
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Premium not working

I went on to the website and it says I have Premium active but on my phone I cannot skip songs and it says you need premium to see previewsIt was working earlier today on the same account on my phone.

  • Casual Listener
  • I went on to the website and it says I have Premium active but on my phone I cannot skip songs and it says you need premium to see previews It was working earlier today on the same account on my pho...
  • Joe
  • Community Legend
  • 355 Views
  • 4 replies
  • 0 likes
  • 355 Views
  • 4 replies
  • 0 likes

premium not working

On the website it says that I have premium, and I can download the songs, but when I try to skip one it says it's a premium function.

  • Regular
  • On the website it says that I have premium, and I can download the songs, but when I try to skip one it says it's a premium function.
  • rozsnyaizsofia
  • Regular
  • 402 Views
  • 4 replies
  • 0 likes
  • 402 Views
  • 4 replies
  • 0 likes

Solved!! Can't Access 30 Minutes of Ad Free Music

I'm on a Samsung Galaxy S8, Android Version 7, with the most recent Spotify app installed.Spotify will play the ad offering me 30 minutes of ad free music, but when I click on the ad, the banner screen just rolls up and returns me to the menu screen....

  • Casual Listener
  • I'm on a Samsung Galaxy S8, Android Version 7, with the most recent Spotify app installed. Spotify will play the ad offering me 30 minutes of ad free music, but when I click on the ad, the banner ...
  • CannibalCaramel
  • Newbie
  • 2547 Views
  • 2 replies
  • 0 likes
  • 2547 Views
  • 2 replies
  • 0 likes

Spotify Install "High Risk"

In the last few minutes I went to Google Play to install Spotify on my Android tablet. Norton Mobile Security flagged Spotify as "HIgh Risk". It appears to demand acces to just about everything. Given the amount of posts here regarding security issue...

  • Roadie
  • In the last few minutes I went to Google Play to install Spotify on my Android tablet.   Norton Mobile Security flagged Spotify as "HIgh Risk". It appears to demand acces to just about every...
  • transcoder
  • Casual Listener
  • 1947 Views
  • 5 replies
  • 0 likes
  • Security
  • 1947 Views
  • 5 replies
  • 0 likes

No button to skip ads sometimes

About 2/3 of the time, when Spotify tells me to click here to get 30 minutes of ad-free music, there is no button to click (see attachment). I've tried touching everything on that screen and nothing works. Sometimes it's there, but most of the time, ...

  • Casual Listener
  • About 2/3 of the time, when Spotify tells me to click here to get 30 minutes of ad-free music, there is no button to click (see attachment). I've tried touching everything on that screen and nothing ...
  • JannieAngel
  • Casual Listener
  • 1463 Views
  • 2 replies
  • 3 likes
  • 1463 Views
  • 2 replies
  • 3 likes