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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

120347 Views

27 replies

4 likes

  • 120347 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

242713 Views

156 replies

11 likes

Android
autoplay
bluetooth
  • 242713 Views
  • 156 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

604094 Views

79 replies

3 likes

  • 604094 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

496861 Views

581 replies

42 likes

Account
Free
  • 496861 Views
  • 581 replies
  • 42 likes

I am having problems playing certain artists on my phone. Can anyone help?

I am having problems playing certain artists on my phone. I have a premium account and it works fine on my computer. However, when I try and play it on my phone it will not play. I checked with my friends account and his was working fine.

Newbie

I am having problems playing certain artists on my phone. I have a premium account and it works fine on my computer. However, when I try and play it on my phone it will not play. I checked with my fr...

418 Views

0 replies

1 likes

  • 418 Views
  • 0 replies
  • 1 likes

Saved songs missing but show as saved when I browse

I have around 800 saved songs which I download to my Android phone (s7). Recently I noticed that the list was really small and it kept playing old songs over and over. So I checked and there's only probably 100 songs on my saved list.I 'filtered' for...

Casual Listener

I have around  800 saved songs which I download to my Android phone (s7). Recently I noticed that the list was really small and it kept playing old songs over and over. So I checked and there's ...

Wfaz

Casual Listener

552 Views

1 replies

0 likes

  • 552 Views
  • 1 replies
  • 0 likes

Solved!! 80% of skrillex songs wont play, downloaded or streamed.

For some reason, i cant play the whole recess album by skrillex and plenty of other songs. Everything else seems fine, i even streamed it on windows 10 and its all good. It just wont play on my android. Any solutions?

Casual Listener

For some reason, i cant play the whole recess album by skrillex and plenty of other songs. Everything else seems fine, i even streamed it on windows 10 and its all good. It just wont play on my andro...

Plastikk

Music Fan

932 Views

1 replies

0 likes

  • 932 Views
  • 1 replies
  • 0 likes

Camera ratio is incorrect when scanning a code

I have a OnePlus 5, which has a 3:4 camera ratio by default. When I try to scan a code, the view gets stretched. I believe it's stretching 3:4 into 9:16, but I could be wrong. This is usually not a problem for most people because most phones have cam...

Casual Listener

I have a OnePlus 5, which has a 3:4 camera ratio by default. When I try to scan a code, the view gets stretched. I believe it's stretching 3:4 into 9:16, but I could be wrong. This is usually not a p...

619 Views

0 replies

0 likes

Android
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Solved!!Superuser Contribution App crashes since early July

I bought a Moto G5 in April and the Spotify app started crashing in early July. I thought there could be a problem with the Waze integration, so I uninstalled that app but Spotify keeps crashing. I've uninstalled and reinstalled the app multiple time...

Casual Listener

I bought a Moto G5 in April and the Spotify app started crashing in early July. I thought there could be a problem with the Waze integration, so I uninstalled that app but Spotify keeps crashing. &n...

DarrenO

Casual Listener

1025 Views

4 replies

0 likes

  • 1025 Views
  • 4 replies
  • 0 likes

Earpiece and microphone not working

Recently I have been able to pinpoint the Spotify app as causing my Pixel phone to loose ability to use microphone and earpiece. I've tried reinstalling and the app is up to date as well as the phone. Does anyone have any ideas as to why this is happ...

Newbie

Recently I have been able to pinpoint the Spotify app as causing my Pixel phone to loose ability to use microphone and earpiece. I've tried reinstalling and the app is up to date as well as the phone...

312 Views

0 replies

0 likes

  • 312 Views
  • 0 replies
  • 0 likes

No tengo mis canciones!

Hola! Resulta que había descargado varios música de varios artistas, y al otro día boom! Solo tengo los artistas pero las canciones en gris, y listas para volver a descargar! Esta situación ya se viene repitiendo seguido y ya nose que hacer! Reinstal...

Newbie

Hola! Resulta que había descargado varios música de varios artistas, y al otro día boom! Solo tengo los artistas pero las canciones en gris, y listas para volver a descargar!  Esta situación ya ...

274 Views

0 replies

0 likes

  • 274 Views
  • 0 replies
  • 0 likes

I can't take notification from followed Artists. / Takip ettiğim sanatçılardan bildirim alamıyorum.

I can't take notification from followed Artists.In my profile , notifications are open. Takip ettiğim sanatçılardan bildirim alamıyorum. Hatta Spotify'dan hiç bildirim gelmiyor. Profil ayarlarımda bildirimler açık.

Visitor

I can't take notification from followed Artists.In my profile , notifications are open.   Takip ettiğim sanatçılardan bildirim alamıyorum. Hatta Spotify'dan hiç bildirim gelmiyor. Profil ayarl...

user-removed

Not applicable

551 Views

1 replies

0 likes

  • 551 Views
  • 1 replies
  • 0 likes

My entire song list is gone...

I went on Spotify to play music in the shower like I always do went to my songs and there absolutely nothing. I had over 200 songs just gone... Help

Newbie

I went on Spotify to play music in the shower like I always do went to my songs and there absolutely nothing. I had over 200 songs just gone... Help  

314 Views

0 replies

1 likes

  • 314 Views
  • 0 replies
  • 1 likes

Folder for the skin files

Does anyone know where the stock Spotify skin (wallpaper) files are stored on an Android device? The purple one looks really good on the blue LG G6. Thx!

Newbie

Does anyone know where the stock Spotify skin (wallpaper) files are stored on an Android device? The purple one looks really good on the blue LG G6. Thx!

267 Views

0 replies

0 likes

  • 267 Views
  • 0 replies
  • 0 likes

Superuser Contribution Gear S3 LTE - Spotify not working on LTE when remotely connected to Phone.

I'm not sure why this keeps happening. I have downloaded the songs to the watch but when I try to play them it shows "Wifi connection lost. Switching to LTE/4g" and nothing ever happens. Just that error each time. It works fine when bluetooth is conn...

Casual Listener

I'm not sure why this keeps happening. I have downloaded the songs to the watch but when I try to play them it shows "Wifi connection lost. Switching to LTE/4g" and nothing ever happens. Just that er...

LivexLaughxLove

Casual Listener

860 Views

1 replies

0 likes

  • 860 Views
  • 1 replies
  • 0 likes

Spotify Android App Language

Hi guys, I am using Android 7.1.1 with local language setup as: 1. Portuguese (Portugal)2. Portuguese (Brazil) With this setup my app language is translated into English when it should be in Portuguese (Brazil) - 2nd on my list. I know that there is ...

Newbie

Hi guys,   I am using Android 7.1.1 with local language setup as:    1. Portuguese (Portugal) 2. Portuguese (Brazil)   With this setup my app language is translated into En...

563 Views

0 replies

0 likes

  • 563 Views
  • 0 replies
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Ability to see which of my playlists a song is in

I just updated Spotify this morning and now in my song Library I'm missing the last 2 months of songs of added from discover weekly.

Newbie

I just updated Spotify this morning and now in my song Library I'm missing the last 2 months of songs of added from discover weekly.

264 Views

0 replies

0 likes

  • 264 Views
  • 0 replies
  • 0 likes

Cant "Connect to Spotify" from Messenger for Group Playlists

Group Playlists on Facebook Messenger sounds like a great new feature, but I cant seem to Connect to Facebook. It just bring me to Spotify Settings.I originally signed up via Facebook, show on Facebook is ONI've cleared cashe and even re-installed Sp...

Casual Listener

Group Playlists on Facebook Messenger sounds like a great new feature, but I cant seem to Connect to Facebook. It just bring me to Spotify Settings. I originally signed up via Facebook, show on Face...

barbarrica

Newbie

4222 Views

4 replies

2 likes

  • 4222 Views
  • 4 replies
  • 2 likes

Non esegue le canzone perfettamente

Sono cliente premium, ma ogni volta che provo ad ascoltare una musica ch sia offline o online, la musica si ferma, metto play e dopo di qualche secondo succede ancora. Ho già reinstallato l'applicazione ma il problema persiste. Cosa devo fare??? Graz...

Newbie

Sono cliente premium, ma ogni volta che provo ad ascoltare una musica ch sia offline o online, la musica si ferma, metto play e dopo di qualche secondo succede ancora. Ho già reinstallato l'applicazi...

299 Views

0 replies

0 likes

  • 299 Views
  • 0 replies
  • 0 likes

Samsung S7 Issue w/ metadata and control using Bluetooth

Hello..I've just bought a Samsung galaxy s7 and for my sadness I discovered that my favorite app, spotify, doesn't work fine with the greatest concurrent of iPhone nowadays.. hard to accept! I used to use a Moto X connected via Bluetooth with my car ...

Newbie

Hello.. I've just bought a Samsung galaxy s7 and for my sadness I discovered that my favorite app, spotify, doesn't work fine with the greatest concurrent of iPhone nowadays.. hard to accept! I us...

ppjordan89

Newbie

1245 Views

1 replies

6 likes

  • 1245 Views
  • 1 replies
  • 6 likes

Solved!! Shuffling albums not songs

For some reason when I shuffle an artist, spotify shuffles albums not songs. For example I have 2 Kings of Leon albums, I click play on KoL and select shuffle, hoping for all the songs, but instead it plays one album shuffled, then the next album shu...

Newbie

For some reason when I shuffle an artist, spotify shuffles albums not songs. For example I have 2 Kings of Leon albums, I click play on KoL and select shuffle, hoping for all the songs, but instead i...

Nico

Community Legend

1096 Views

1 replies

0 likes

  • 1096 Views
  • 1 replies
  • 0 likes

unavaliable musics

Hello, why i cant hear some musics from Pabllo Vittar?The musics dont starts and i'm premium.I want hear !!!!This artistas donr appears for me,some albums.Please help.

Newbie

Hello, why i cant hear some musics from Pabllo Vittar? The musics dont starts and i'm premium. I want hear !!!! This artistas donr appears for me,some albums. Please help.

chelra

Gig Goer

452 Views

1 replies

0 likes

  • 452 Views
  • 1 replies
  • 0 likes

Advertisements with Spotify Premium?

I don't know why, but when I go to Rap Caviar or Rock This, ads show up, blocking the songs that were supposed to be there. Help!

Casual Listener

I don't know why, but when I go to Rap Caviar or Rock This, ads show up, blocking the songs that were supposed to be there. Help!

user-removed

Not applicable

432 Views

1 replies

0 likes

  • 432 Views
  • 1 replies
  • 0 likes

How I block people from using my spotify??

I live in a student village and there are people connecting to my spotify with their PS4s and using my spotify!! How can I block them from connecting??

Casual Listener

I live in a student village and there are people connecting to my spotify with their PS4s and using my spotify!! How can I block them from connecting??

chelra

Gig Goer

3488 Views

3 replies

0 likes

  • 3488 Views
  • 3 replies
  • 0 likes