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[Android] App freezes/crashes when clicking on three-dot menu in playlist

Submitted by on ‎2019-08-25 09:35 PM
Status: Case Closed

Plan

Premium

Country

United Kingdom

Device

Umidigi F1

Operating System

Android 9

 

My Question or Issue

spotify crashes when you click the 3 dots to add to playlist, share ,view artist. etc

Changes were implemented to fix this issue for most common Android models.

 

Our backstage data combined with received votes and reports on this thread seem to indicate that the changes were successful for a majority of the userbase.


Unfortunately, we're aware that there're still some models with specific Android ROMs that are still experiencing the crash. At this time, we are not able to provide a fix that covers the full range of Android phones.

 

We'll be continuing our efforts to improve compatibility, but cannot guarantee that your specific device will be affected. As such, we'll be stopping the regular updates of this thread and are marking it as case closed.

See more ideas labeled with:
Comments
Johnchatignac
Visitor
2021-04-08 09:14 AM
Hi Xenia,

I was part of those who had launched this thread a long time ago. The
systematic three dot freeze I experienced concerned a BV9600 Blackview
(Mediatek) Android 9 version bought in France from amazon. I tried
everything with no result (updating the apk, downgrading, cache
emptied...). I even bought another phone as I had other problems as
Blackview, as other suppliers of the sort, never does any update of android
(even security) once the model has been issued. That is part of the low
cost necessities you have to accept for this type of mobile.
I recently rooted it and installed the most recent custom ROM AOSP with
Gapps for Android 11. The phone is now more vulnerable but updated and
spotify works fine on it.
As a matter of fact I no longer have the information asked about the
maker's first config.
For my part I think the three dots problem may be due to a lack of android
update of some mobile makers or something in the Blackview/Mediatek android
overlay.

Thanks for you research for the community,

Kind regards
0 Likes
DianaGreece49
Casual Listener
2021-04-08 01:56 PM

Hey,Xenia
Does your issue still exist?

0 Likes
Kasaanda
Newbie
2021-05-14 09:07 AM

Been here since page 6, 2019-09-14;. and the issue STILL persists. I am still having to use an older version of the app on the Umidigi F1.

Device

UMIDIGI F1

Operating System

Android 9, kernel version 4.4.146
App Version:
Occurs in all versions beyond 6.3.0.882.
Troubleshooting Steps:
I have tried multiple versions of the app. I have changed virtually all visual options available in newer versions. The only thing I have not done is try and roll my phone back to Android 8.
Context Menues Causing the Crash:
Literally all of them. Any context menu, period.
Are there more than one Spotify users switching accounts on the device this happens on?
No.
Is there a session in progress (e.g. is a song or podcast playing) or is the app paused?
No.
Is the behavior always the same?
Yes.
Can you recreate it with ease, or is it random?
It can easily be recreated, consistently, at all times.


This problem is tiresome, it has been almost three years. I guess I am stuck using older versions of the app until support for them is ending, and in that event I will be forced to end my subscription given the app will be quite literally unusable for me.

Arpeggiat
Visitor
2021-05-14 09:06 PM

This just started happening to me this morning- for a while I was using the menus fine, but then it suddenly just started crashing. I think it happened after I deleted my cache from the settings menu.

 

  • Make/model of your device and exact OS version

Android Galaxy S9 

Model SM-G960U

OS: Android 10

Listed in settings as Version 8.6.26.897

The tutorial linked for 'exact version' didn't work- theres no menu on the left anymore.

 

  • Troubleshooting steps you've tried so far 

Tried restarting app and phone. Read this thread to see if any other measures seemed to work. 

  • Can you tell us in which context menu the issue is happening (e.g. on the top corner of the playlist, on the right corner of the track, or both, etc.)?

Corner of the track within the playlist. Doesn't happen on 'Now Playing' menu.

 

  • Are there more than one Spotify users switching accounts on the device this happens on?

Nope

  • Is there a session in progress (e.g. is a song or podcast playing) or is the app paused?

Both.

  • Is the behavior always the same?

Yep.

  • Can you recreate it with ease, or is it random?

Replicable consistently

Eni
Moderator
Moderator
2021-06-15 06:34 PM

Hi folks,

 

Just to confirm, are you still experiencing this issue? If so, would you mind sending us the exact version of the app you're running?

 

This will help the investigation of the issue. 

 

Thank you!

Dario8899
Visitor
2021-06-15 06:53 PM
Problem still not solved.
How can we help you to help us?
Spotify version 8.6.34.749
0 Likes
Mcrobbo84
Newbie
2021-06-15 07:14 PM
Yes, for the last 2 years.
How can Spotify still not fix it?
I have the latest app available, auto update on. Issue is with every
version of the app over the last 2 years
Sugacakes
Newbie
2021-06-15 07:56 PM
Yes I still have the issue and I have the latest version
tpart
Visitor
2021-06-15 08:13 PM

Just updated to 8.6.34.749, and the issue still exists. No change

Blabberm
Visitor
2021-06-16 08:09 AM
Yes still experiencing this issue but no worries it's only been two years
or so. Just so you know that was sarcasm.

Version is 8.6.34.749

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