Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Downtime June 7th: Playlist issues

Hey folks!

We've been seeing reports that users are unable to see playlists posted on profiles - both on their own profile and on the profiles of other users. This might lead to some users not being able to create new playlists, or browse their playlists.


This seems to happen mostly on desktop, but we've also noticed reports across different devices.

Hey folks,

Great news - this should now be fixed!

Try signing out from the app and back in again, should the playlists still not appear for you. This action should resync your account info.

Cheers 🙂

Comments
Maple26

Thanks for fixing that problem. But now I have another problem. 🥲🥲 Please help me I can not share my playlist in Instagram story.

Maria
Status changed to: Fixed

Hey folks,

Great news - this should now be fixed!

Try signing out from the app and back in again, should the playlists still not appear for you. This action should resync your account info.

Cheers 🙂

TWeb

My family members are no longer able to view playlists that I made public and added to my Profile. When I send a link and they open it, they get the message “content no longer available”.

 

please help

Comanchi

Hello,

I have a problem, spotify is puting other songs in my playlist that i didnt want

 

Comanchi

Hello,

I have a problem, spotify is puting other songs in my playlist that i didnt want to have

 

hollyeden

Hi there,
I have only had one of many playlists return.

Is this still an open issue?

Transmogriff

Not fixed, still an issue in Chrome and Firefox for Windows. Tried logging out, cleaning cache/cookies.