Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Issue with storage option switching from SD Card to internal






Moto X4

Operating System

Android Pie


My Question or Issue

 This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of songs downloaded offline because my service is terrible and I also spend a lot of time in the mountains. Before I I update my phone to the new Android Pie OS there was no problems. Now everytime I reset my phone I think spotify cannot see my SD card at first and tries to download all the music to its internal storage and I have to go back in and tell it to store it in the SD card. That is extremely annyoing but not the end of the world. What is really frustrating is that I think all of the downloaded songs are still on the SD card and just keep redownloading and taking up space. Eventually this will cause me to reformat the card which will be a major pain for me since I store a large amount of photos on there also. Is anyone else have this problem? I have already uninstalled and reinstalled the application so any other suggestions or help?

Hey there.


We just wanted to let you know that we've looked into this with the right folks now.


We are currently trying to resolve the issue. We don't have a timeframe for a fix, but we're really glad you let us know about this. If you have any other questions, just let us know!


Keep your app up-to-date and have a nice day 🙂







Samsung Galaxy S9 (SM-G960U)

Operating System

Android version 9 (Pie); One UI version 1.0; Android security patch level 01/01/2019


My Question or Issue

Hello. A search on Google shows that many people have had this issue for years. Simply put, the storage location of my music data (i.e., songs) keeps reverting back to "internal device" from "SD card." I can switch it to the external storage, but the next day I check, it's already reverted back to internal storage.


I finally purchased Spotify Premium to make use of my new hardware, but am not very happy with Spotify right now. Two weeks ago, I started using the Galaxy S9 primarily because it has an microSD card slot. Last week, I purchased a $100+ 400GB microSD card so I can store offline media, such as songs from Spotify Premium and videos from Netflix. My phone's internal 64GB is miniscule by comparison.


I have 15.2GB of Spotify songs downloaded, with music quality set to "Very high." That isn't an enormous amount for a 400GB microSD storage, but it's wrecking havoc on my 64GB internal device storage: I had to delete 10GB of files off my internal storage because the Spotify music data moved back to and ate up my internal storage until there was almost no space remaining.


It seems like there are hundreds of posts about this issue over the last several years. The main solution seems to be a clean installation (example: I don't mind that, but downloading 15.2GB is going to be a pain timewise, and I'll have to pay ~$10 to do it due to bandwidth limits. I want to be certain I have exhausted other suggestions first before throwing more money and time at this potential solution - or if this suggested solution will definitely work, let me know so and I'll go ahead and try it.


Thank you.


What I'd recommend you is to look for some help with Spotify staff. They've helped me before and my problem was solved in minutes.

You can send them a message on:




Twitter (DM): 


Spotify Support:


Tell me if you need more help! Xx


Same issue here, just updated to Pie 9.0 (OPPO Find 7) and the app keeps switching to the built-in storage 😞 Moreover, I have about 1500 songs in the playlist, so it is a huge pain to download them all over again.


Can you please notify us, when you fix this issue?


FYI the Samsung Gear S3 plugin doesn't work again, but that is a different story...




I have a really large collection, and this error has really broken Spotify for me, to the point that it has me looking for alternative services.


The error started appearing after the Android update for the Galaxy S9. The constant downloads broke my SD card. I'm just so angry right now.


After posting this thread yesterday and reading Louverr's suggestion to contact support, I chatted with a Spotify representative. As I predicted in the original post, I was asked to do a clean installation. After the installation, I re-downloaded over 15GB of songs, which cost me ~$12 due to bandwidth limits.


Also as I predicted, it didn't work. The storage location once again went back to the device storage today.


I feel your pain. I understand the encryption, but the inability to reconnect to the files (songs) is stupid. My collection has over 9 GB and downloading it again takes forever...


Having the same problem occuring more and more often lately.

Already tried completely re-installing the app with cleaning the cache and deleting all settings. Didn't help.

I'm using a Samsung Galaxy A3 with Android 8.0.0


No, there were more than 3 updates and still the same bug.


I got thinking about it the other day and most of the phones effected have 32 or 64gb internals 1gb is like 300 songs 5gb would be 1500 songs. You would still have 27 or 59gb internal and the sd. My LG has 16gb so it might suck for me to use 5gb(currently using 10gb total on internal) for songs but.....and you don't need all 5000 of your songs download all at once lol....


Yeah, the thing is that I like to listen on very high quality, which I can't stream with the internet connections I have around me. I have about 3000 songs which I listen to often, so that takes up like 30gb.

I have a large sd, and would like to have the app work as advertised, without having to go through the hassle of rotating my downloads.