Issue with storage option switching from SD Card to internal

[haydnrb7]

Plan

Premium

Country

US 

Device

Moto X4

Operating System

Android Pie

My Question or Issue

 This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of songs downloaded offline because my service is terrible and I also spend a lot of time in the mountains. Before I I update my phone to the new Android Pie OS there was no problems. Now everytime I reset my phone I think spotify cannot see my SD card at first and tries to download all the music to its internal storage and I have to go back in and tell it to store it in the SD card. That is extremely annyoing but not the end of the world. What is really frustrating is that I think all of the downloaded songs are still on the SD card and just keep redownloading and taking up space. Eventually this will cause me to reformat the card which will be a major pain for me since I store a large amount of photos on there also. Is anyone else have this problem? I have already uninstalled and reinstalled the application so any other suggestions or help?

[PerryWerneck]

I'm planning to change app to. The problem is to rebuild all my playlists in the new service.

[Jeremy]

Hey there folks,

Thank you for your posts. We're happy to continue assist you. 

Can you confirm if your SD card has at least 1GB free space and if you followed the troubleshooting steps that's been provided in the thread?

Keep us posted. We'll have an eye out for your replies.

Cheers!

[christiandy_16]

Yes I have more than 1gb of free space in sd card, I also follow the step.
Pls fix the issue

[Ver]

Hey @christiandy_16,

Thanks for getting back to us.

Can you remove the SD card, install Spotify and then try running the app without the SD? Are there any changes?

If you have another SD card, you can try with it. Does the issue persist?

Keep us posted! If you have questions, you know where to find us.

[christiandy_16]

I already try that approach and still nothing change, the issue is when I
turn off my phone then after opening it. All downloaded songs are gone. The
issue is when my sd card as a storage, but when phone storage it is okey.

[Alex]

Hi there @christiandy_16,

Thanks for the info.

If the songs remain available when saved to the device's internal memory, there might be an issue with the SD card itself. We recommend checking the card for any errors and maybe formatting it as external storage. (Note that you should backup all your data from the card if you decide to do so). If the card is formatted by the phone itself as an internal storage, then the Android system will automatically choose to save the Spotify song cache on the phone's internal storage with priority over the card.

It's also worth checking if there are any cache clearing apps active on your phone and disable them.

Hope this helps.

[Harrison_crusoe]

How many times to people have to tell you what is wrong for you to realise it is NOT due to the sd card...? It's spotify starting before the sd card is mounted by the phone. You need to implement a 'verify downloads cache" function to re-detect downloads after a restart OR force delay spotify's startup after phone restart, allowing the sd card time to mount. 

Fix. Your. App!

Stop. Wasting. My. Data!

Thanks

[rawndieveyea]

Hi, appends to my right now on Samsung Galaxy S20+ (Android 10, One UI 2.5) with Micro SD. I can publish debug info if needed, just ask for.

As everyone describe it in this thread, this is a huge pain. Please work on it 🙏

[RobNO97]

^this. Add a simple check or delay. Even a first year student could do it. I'm so sick of this issue which is a joke for a 15.99€/month premium service

[franckgaga-ca]

Same bug on moto g6 play android Pie, 128 GB Samsung micro SDXC. I've tested all workaround and they does not work (clear cache and reinstall, install app on sd, secure boot, etc.). It's clearly a problem with devices that mount the SD card late in the boot process, after startup of the Spotify service.

Come on spotify, address this bug ! Your "download song to SD" feature is completely unusable right now, on my device and many others.