Issues loading the TV app

[Maria]

We're seeing reports that some users are unable to open the Spotify app on their TVs. Some see a blank screen, others see a white rectangle or the Spotify logo, and the app does not load any further.

The issue seems to appear on different operating systems.

[Maria]

Hey everyone,

Our tech folks are currently investigating this issue. Make sure to Subscribe to the thread from the 3 dots menu to stay tuned, as well keep you posted here as soon as we have any news to share.

Feel free to give the following troubleshooting a try in the meantime (if you haven't already):

• Reinstall the app.
• Reboot the router.
• Try a different Wi-Fi network, if possible.
• Update your TV's software.

Cheers!

[Rufusrakus]

The app started working today as if by magic (The same app version and TV software version as when it stopped working). My TV is a Samsung JU6400, the app version is 2.1.0 and the TV software version is 1580.

[oldsamsungtvisbroken]

After seeing Rufusrakus' message, I checked my own app and it also works again!

[jamesjfh]

After seeing the previous two messages, I tried Spotify on my Nvidia Shield TV Pro and it still does not work. Cleared cache, uninstalled/reinstalled, rebooted, and still it will not load. This is has been broken for about a week now.

[lazydog]

All hail the Spotify engineers!

Working again! 😁

Happy bunny in the house.

Thank you.

[HandeL2]

Thanks to rufusrakus i also tried now - i had previously deleted the app, so now downloaded new, version 2.1.0 from 12th of nov (which is strange because i had unsuccessfully tried updating after that date), and after a very short white screen that disappointed me for a second, it started working and asked for log in. Yay!!! Good music again!

[Maria]

Hey folks,

We have good news from our teams - this should now be fixed! We're also seeing some comments that things are back on track again, that's great to hear 🎉

If you're still experiencing issues, make sure to give the troubleshooting steps mentioned earlier here a shot. You can post a new thread in the relevant help board here, should this app behavior persist.

Cheers 🙂