Announcements

Low volume when casting Spotify

Status: Not Right Now

Hello

I had been using spotify with several google home devices for a few months with no problem.

It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my devices:

Harman Kardon Citation 500

Google home mini

 

It means when I use google assistant or any other app (tunein for radio, bluetooth on the speaker..) the volume is perfectly fine and loud. When I Switch to Spotify I have to double the volume level at least to get the same output...!

 

Harman Kardon support couldn't help me at all so I hope someone can give me a solution ?

I've try unplugging the speakers, factory reset... didn't work

 

Thank you !

PS: i'm not a native english speaker so I hope I was clear enough

 

 

Hey folks,

 

Thank you for reporting this issue to us and for all your valuable information.

 

We just wanted to let you know that the right folks are looking into this.

 

We're not able to provide an exact timeline for a fix, but we'd recommend always keeping your Spotify app up to date to ensure you're on the latest version.

 

Thanks again!

Comments
Allan22

Hi Guys its now 2022 and the same fault has not been fixed. Google home playing Music from Spotify at 50% lower level than normal Google , Google will play your ADs at normal level and any announcements , but Music is still 50% lower. Why are you doing this ? If it was a fault you would have fixed it by now !!

hendersj
No, they wouldn't. They don't really care about what their users' problems
are.

Ultimately, it'll be up to the users to work around the problem.
goosy073103

they simply don't care and it will take time until they fix it. Until then don't pay these guys anymore since they don't care they are money hungry.