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Now Playing bar missing on Android

Hey folks,

 

We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts.

 

 

If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread to be notified of any developments.

Hello everyone,

We've been continuing to gather your details in this thread and further looking into matters.

As mentioned previously, the issue with the now playing bar had been resolved for the majority of users about a month ago. The common denominator with every report received afterwards was that this was still intermittently an issue on Samsung phones. 

There's most likely something within how the affected phones process and handle the Spotify app that still causes the now playing bar to misbehave. We'll continue to work on optimizing the app and trying to find a permanent solution for those affected.

While this is ongoing, we want to thank @Tom0527 for posting steps that provide a solution by modifying some phone settings. Follow the instructions in his post and you shouldn't have any more troubles. 

As we now have enough information, the general fix is in place and there's a device-specific solution, we will be marking this thread as Fixed and closing it. With that being said, we want to reiterate that we'll continue in our efforts to improve stability for all supported phone models from our end as well.

Take care!

Comments
matttheazn

Still missing

coyote999

There is still the buggy Version 8.7.20.1261 in PlayStore.

I think >95% of user have auto-update set enabled.

So Spotify (@Mario)  Where is the promised update??

laneyeras

Samsung Galaxy S21. Android version 12. One UI version 4.1

Spotify Premium plan. Version 8.7.20.1261

 

Same problem here. I noticed it start this past weekend. Music stutters in and out and the stop/start/skip banner at the bottom of the app disappears. However while that may disappear sometimes the music still plays but I don't have a way to control it. The spotify stop/start/skip controls also disappear from my lock screen sometimes too. I haven't noticed the issue on my Windows Surface 4 laptop's app. Closing out the app kind of works but only temporarily. Clearing the cache had no effect. I've got my apps, including spotify, on autoupdate too. Fingers crossed this gets resolved soon!!! 

coyote999

All, you can stop post your trials with Clearing Cache, Re-Install, Reset Phone.

It seems Spotify does not care.

Don't waste your time and cancel your subscriptions.

feelsfrogman

S22 Ultra, Android 12, OneUI 4.1, music is playing but no now playing bar. 

Screenshot_20220414-071942_Spotify.jpg

matttheazn

Now playing disappears.  Also does not download local files from computer.  Only local files on phone.  Does not keep place in time when app closes and reopens.  Loading from sd card.  App slow to open.

robbortiz

Android app not showing play controls after reinstalling the latest version several times and rebooting phone or device several times.

Redbeef

I had the same problem on a S21 Ultra.

What helped for me;

  • Clear Cache
  • Give permission to find devices nearby in your phones settings

I was constantly getting popups on start where Spotify asks me if I want it to find bluetooth devices. I always clicked yes, but somehow it never got the permission. When I gave it manually, all problems were solved.

I'm guessing, as a developer myself, the playing bar thinks that it has bluetooth permissions (set to true in sharedprefs) and is trying to load the device's name. But it fails and crashes.

bsanghera

Clear data, uni-installed and re-installed.  Works ok, but then randomly the problem comes back.  For me I noticed it when I disconnected (turned off the bluetooth device), the music continued on the phone speaker.

 

Only started a little while back (probably last week?).  On Android 12 now and still doing this (Samsung A90).  Wondering if losing the bluetooth device (device switched off while spotify playing) is the trigger for the issue?

 

Hard stop of spotify (in apps screen) fixes the issue till it occurs again.

Bquaink

Same issue.

 

Reinstalling doesn't work. Quick player in the notification bar isn't working as well.

 

Incredible how this app seems to get worse and worse user experience 😕