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Playback issues: Songs going silent on Android app

Submitted by Moderator on ‎2024-02-21 07:32 AM
Status: Under investigation

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent.

 

Some users noticed that the issue doesn't occur when the features below are toggled off:

  • Gapless playback - found in Settings > Playback
  • Equalizer - found in Settings > Audio Quality

Hey everyone,

 

In case you're experiencing this issue, make sure to give it a like and provide the following info (if you haven't already):

  • Does the app switch to the next song or is it stuck on the current one (with the timer still counting)?
  • The day, time and time zone this has occurred on
  • Your device's OS version
  • The version of Spotify you're running
  • Whether this occurs when playing from the mobile device directly or when connected to another device (Bluetooth, headphones, etc.)
  • The troubleshooting steps you've tried so far
  • A video showing how things look from your end when this issue happens

Thanks! We'll pass the info on to our tech folks so they can look further into this. In the meantime, you can try the workaround of disabling Gapless playback and the Equalizer in the app's settings to see if that does the trick for you.

 

As always, rest assured we'll keep you posted here as soon as we have any new information to share, so Subscribe to the thread to stay tuned!

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Comments
PaladinNSR
Newbie
12 hours ago

I've had the same issue since July on two separate devices. 

It was rare at first but has been increasing in occurrences with each update.

Don't use gapless playback 

0 Likes
spacesareokay
Newbie
10 hours ago

Spotify 8.9.94.470, Android 14, xiaomi 14

nothing changed despite the claims. Still silence on track change/manual seek.

0 Likes

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