Popular songs can't be played on artist profile

[Yordan]

We've received reports from users unable to play songs from artists' popular songs list on the artist page when using the desktop app. The Web Player is unaffected.

[Iodimes]

Plan

Premium

Country

Australia

Device

ASUS ZenBook

Operating System

Windows 11

My Question or Issue

I came across an artist which I liked and I wanted to check out more of their music. I went to their artist page but when I clicked shuffle play nothing was added to the queue to play. This doesn't happen when listening to other artists from their page and I can still listen to this artist by bring up their particular albums so I'm at a loss. The artist in question is Qouinn.

[_tablesalt]

Plan

Premium

Country

US

Device

IdeaPad Slim 3

Operating System

windows 11

I have the same issue, but not only for that artist. When trying to shuffle play from other artists like Clarion or Her Words Kill, nothing plays. It also deletes my queue and says, "Add to your queue," even if I already have a queue going. This is also the same when I try to play songs from the top 10 popular songs from that artist. However, I only have this issue on my desktop app (it works on the web and my phone).

[DreadStep]

I am also having this issue and cannot play certain artists (I have noticed this with two so far). When I play the artist on my phone which works and then switch over to my laptop it continues, but as soon as the song switches or I restart Spotify it deletes the queue again. Playing the songs from another source like a playlist still works.

[Novy]

Hi everyone, 

Thanks for reaching out. 

First up, have you tried performing a clean reinstall of the app to see if it makes any difference, or any other troubleshooting step?

If this doesn't do the trick, please make sure to send over the links to the profiles of the affected artists so that we can check from our end, along with the make, model, OS version and Spotify version of the affected device(s). 

It'd also be helpful if you could send a screen recording of what you're seeing from your end. You can attach it to your next response or upload it to another platform like YouTube or Google Drive and send a link to it. Make sure to hide any personal or sensitive information, and to give it the relevant permissions if you decide to upload it somewhere else.

Keep us posted.

[taylaLridley]

Plan

Premium& Free

Country

WW

Device

Macbook Pro all models

Operating System

macOS Tahoe

My Question or Issue

The play button on artist profiles and in their popular section is not working. Can this be fixed urgently? 

Encountered at the below profiles but likely is affecting more: 
Mon Rovia https://open.spotify.com/artist/6pvai2QB2c0defVI0UTFos?si=QZqFH1PLRBqI6uiDrTacTQ
Sylvie https://open.spotify.com/artist/65ZxzibB1frczfKSahNg5R?si=wpyaP2WpSgWRx_jB6n5-aQ
Eli Patterson https://open.spotify.com/artist/3bCIYQ3oPiXOltiUkMvkPN?si=K1Nerta2Rq-c_e2yuz9J_Q
Olive Jones https://open.spotify.com/artist/2DwbPVZ7uyW2B0AgoHuzLn?si=ZJc09ZOPRvm2YkheIn67Bw
Sidney https://open.spotify.com/artist/4nlincxLK6HxbApSH1MCR8?si=eBDu5CjDQn6gUfShs3DYdg
verygently https://open.spotify.com/artist/6G76uCD9fXivb3G4OnnVG8?si=-1ZNT2UYRuSalxQQjRzqpQ
Hana Lili https://open.spotify.com/artist/6irpcuKNgvg9Zyy62yXC7p?si=pBULj7HDTHaLrObI23D54Q
PINKNOISE https://open.spotify.com/artist/2USllv850CGVjxqji1jxcd?si=CX-4sTMdQiaQDYDjUylBgw
rosecoloredworld https://open.spotify.com/artist/463Zbm3YPy7aKLqX1LBycF?si=u8LAUBzdSyS7ZezaR5V9mA
SUCKERPUNCH! https://open.spotify.com/artist/02tk2pnlF7dDfwMVhth4pp?si=Vhd7eFvjQ5CAsNRRrhjG2w
Tally Spear https://open.spotify.com/artist/2ToYco7p2abToWrUcAeTwp?si=1Y4ruQEOQY-ElsS_UYkDMw

[_tablesalt]

Yes, I had it downloaded from the Microsoft Store at first, and then tried to see if installing it from the website would work instead, but it didn't. I even tried resetting the app and repairing it, too.

The affected version (my desktop spotify) is: Spotify for Windows (64 bit) 1.2.74.477.g3be53afe

Here are some of the affected artists for me:

https://open.spotify.com/artist/75UKUI7fd2RjNRgy8oaNdt?si=d06tJenZRRutPCzF24mxxg

https://open.spotify.com/artist/2yiCyj0vnsXtygPnKKOsxI?si=602e40dc345a426b 

https://open.spotify.com/artist/7KJSk2ytUFik1LGqFGHOLW?si=f32f85b8b47d45dd 

https://open.spotify.com/artist/6xsAxEX57waDMsJSqA8wKO?si=122ccf5369cd4f8a

https://open.spotify.com/artist/1QywY8Wu8fwOk929Rs4uAd?si=M0FzaJWbQSqn76DDt3xGpQ

And here is a mini clip of what it looks like for me: https://youtu.be/tZaC2g-CT2Q?si=_bEgR7Paqc_swRC5

[ribezaz]

Hello how are you?

Welcome to the Spotify Community! I'm happy to have you here 🙂

It may be that a clean reinstall of your Spotify can solve your issue!

You can check out how to do this in this link:
https://community.spotify.com/t5/FAQs/Perform-a-clean-reinstall-of-the-app/ta-p/4746485

Keep me informed, so I can keep helping you!

Cheers
ribezaz

[Yordan]

Hey everyone,

Our tech folks are currently looking into this. In order to aid us in the investigation, please share the following, if you haven't already:

• the version of Spotify you're running
• a link to the artist profile you're having issues playing

We'll keep you posted here as soon as we have any updates on the matter, so Subscribe to the thread from the three dots menu to stay tuned.

Cheers 🤘

[jdalat]

Plan

Premium

Country

USA

Device

Macbook Pro

Operating System

macOS Tahoe

Facing the same issue. Works with some artists, not with others. Here's some of the artists I can't play their popular songs on their page:
https://open.spotify.com/artist/1fZOavLEMJtVzDcFGVPHWC?si=oVglJVhwTZGR5YRp8Htxsg
https://open.spotify.com/artist/1BF2tnFiO15m9Y1s0ph0gr?si=l6JdmgHcTM2Qc5HsbL-3Uw
https://open.spotify.com/artist/3hZal3f00zwevclHIxqGyB?si=_DroJSSiS-uierkreObYsw

[jdalat]

Sorry, forgot to link my version:
Spotify for macOS (Apple Silicon)
1.2.74.477.g3be53afe